Enforcement of consumer protection

National authorities are responsible for enforcing consumer law. To tackle cross-border issues, their actions can be coordinated at EU level. Coordinated action is key to protecting consumers in the digital single market.

Scams related to COVID-19

Actions of the Consumer Protection Cooperation Network (CPC) on rogue traders during the COVID-19 outbreak

Consumer Protection Cooperation Network

The role of national and EU enforcement authorities in consumer protection, sanctions.

Coordinated actions

National consumer authorities & Commission work together in the framework of the Consumer Protection Cooperation network to protect rights of EU consumers

Injunctions

Applying for an injunction against a trader who infringes on consumer rights.

Sweeps

A "sweep" is a set of checks carried out on websites simultaneously to identify breaches of EU consumer law in a particular sector.

European Consumer Centres Network - ECC Net

FAQ on cancellations of individually booked accommodations, car rental and events due to COVID-19

International cooperation

EU efforts to protect consumers in the global market.