Enforcement of consumer protection

National authorities are responsible for enforcing consumer law. To tackle cross-border issues, their actions can be coordinated at EU level. Coordinated action is key to protecting consumers in the digital single market.

Scams related to COVID-19

Actions of the Consumer Protection Cooperation Network (CPC) on rogue traders during the COVID-19 outbreak

Consumer Protection Cooperation Network

The role of national and EU enforcement authorities in consumer protection, sanctions.

Coordinated actions

Air travel
Accommodation booking
Consumer frequent traps and scams
Dieselgate
Market places and digital services
Other travel services
Social media and search engines
Quality differences

Injunctions

Applying for an injunction against a trader who infringes on consumer rights.

Sweeps

A "sweep" is a set of checks carried out on websites simultaneously to identify breaches of EU consumer law in a particular sector.

European Consumer Centres Network - ECC Net

FAQ on cancellations of individually booked accommodations, car rental and events due to COVID-19

International cooperation

EU efforts to protect consumers in the global market.