Enforcement of consumer protection

National authorities are responsible for enforcing consumer law. To tackle cross-border issues, their actions can be coordinated at EU level. Coordinated action is key to protecting consumers in the digital single market.

Scams related to COVID-19

Actions of the Consumer Protection Cooperation Network (CPC) on rogue traders during the COVID-19 outbreak

Consumer Protection Cooperation Network

Biennial overview of CPC the Network

Coordinated actions

Air travel
Accommodation booking
Consumer frequent traps and scams
Dieselgate
Market places and digital services
Other travel services
Social media and search engines
Quality differences

Injunctions

Applying for an injunction against a trader who infringes on consumer rights

Sweeps

A "sweep" is a set of checks carried out on websites simultaneously to identify breaches of EU consumer law in a particular sector

European Consumer Centres Network - ECC Net

FAQ on cancellations of individually booked accommodations, car rental and events due to COVID-19

International cooperation

EU efforts to protect consumers in the global market

Cooperation between consumer and data protection authorities

Establish and exchange best practices to better protect consumers as data subjects in the digital economy