International cooperation is gaining importance because of globalisation and digitalisation of the economy. The number of consumers affected by frauds and scams online is much larger than in traditional forms of commerce. In order to create an environment where consumers can participate in online trade with confidence, it is essential to ensure that consumers enjoy concrete rights and are protected from unfair commercial practices and that mechanisms exist to quickly address any problems arising. To this end, effective international cooperation between consumer protection agencies or other relevant bodies is paramount and will require increasing attention in the coming years.

ICPEN – International Consumer Protection and Enforcement Network