New Deal for Consumers

In his State of the Union address of 13 September 2017, the Commission President Jean-Claude Juncker announced the “New Deal for Consumers”, which aims at strengthening enforcement of EU consumer law amid a growing risk of EU-wide infringements. 

You can find here five Factsheets explaining what the New Deal for Consumers is about.

Delivering on this commitment, on 11 April 2018, the Commission adopted the New Deal for Consumers package composed of two proposals for Directives and a Communication:

  • COM(2018) 183: Communication on the New Deal for Consumers.
  • COM(2018) 184: A proposal on representative actions for the protection of the collective interests of consumers and repealing the Injunctions Directive 2009/22/EC. This directive aims to improve tools for stopping illegal practices and facilitating redress for consumers where there are widespread infringements of their rights.
  • COM(2018) 185: A proposal to amend Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products offered to consumers, Directive 2005/29/EC concerning unfair business-to-consumer commercial practices and Directive 2011/83/EU on consumer rights. This proposal aims at improving the enforcement and modernising EU consumer legislation in light of market developments, in particular the digital economy.

The adoption of the package follows a major evaluation of the EU consumer law directives, results of which were published on 29 May 2017.

This evaluation - the Fitness Check of six consumer and marketing law directives - assessed whether these instruments are still ‘fit for purpose’. A specific evaluation of the Consumer Rights Directive 2011/83/EU  was conducted in parallel. 

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Citizens' Dialogues on the New Deal for Consumers

Citizens' Dialogues on the New Deal for Consumers

Citizens' Dialogues on the New Deal for Consumers

A series of events in the Member States to explain what the EU is doing for consumers and to listen to their views on how the EU can tackle their concerns.

Directives covered by the evaluations

Impact assessment

Based on the results of these evaluations, the Commission proposed to consider revising specific consumer law provisions (for further details see the Inception Impact Assessments under "Documents").  

To this end, the Commission sought stakeholders' views, including via pulbic consultation.

 

Documents

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