About the directive

Stopping infringements of consumer rights

An injunction is an order granted by a court or an administrative body whereby someone is required to perform or to refrain from performing a specific action.

The injunctions directive ensures the defence of collective interests of consumers in the internal market. It provides that all EU countries have in place injunction procedures for stopping infringements of EU consumer rights (as enumerated in the Annex to the Directive and transposed into national law).

Qualified entities

The directive harmonises some aspects of the injunctions procedure across the EU. It also allows qualified entities from an EU country– in particular consumer representative bodies and/or independent public bodies - to seek an injunction in another EU country where the infringement originated.

List of the Qualified Entities on Injunctions

Directives covered

In particular, qualified entities can bring an injunction for infringements which harm collective consumer interests set out by the directives on

  • consumer rights
  • consumer credit
  • package travel
  • unfair commercial practices
  • unfair terms in consumer contracts
  • sale of consumer goods and associated guarantees

Representative Actions Directive

The Injunctions Directive will be replaced by Directive (EU) 2020/1828 of the European Parliament and of the Council of 25 November 2020 on representative actions for the protection of the collective interests of consumers. It was part of the ‘Review of EU consumer law - New Deal for Consumers'.