About the regulation

Regulation (EC) No 2006/2004 on consumer protection cooperation (the CPC regulation) lays down a cooperation framework to allow national authorities from all countries in the European Economic Area to jointly address breaches of consumer rules when the trader and the consumer are established in different countries.

Collectively, the national authorities form a European enforcement network, the "CPC Network".

The European Commission coordinates the cooperation between these authorities to ensure that consumer rights legislation is applied and enforced in a consistent manner across the Single Market.

Reform of the CPC Regulation

The reform addresses the need to better enforce EU consumer law, especially in the fast evolving digital sphere. 

The new CPC Regulation (EU) 2017/2394, which will be applicable as on 17 January 2020. It will improve the current framework by:

- Extending the scope of the CPC Regulation to allow for cooperation in new areas. These new areas include infringements of short duration, such as short term misleading advertising campaigns. Also included are legislative areas not previously covered, such as the cross-border portability of online content services, passenger rights, unjustified geo-blocking,  financial services; and Article 20 of the Services Directive, which lays down the non-discrimination provision for services in the EU

- Strengthening of the minimum powers of the competent authorities to cooperate in the cross-border context, and especially to tackle bad online practices faster. These include the power to carry out test purchases and mystery shopping, to suspend and take down websites, to impose interim measures, to impose penalties proportionate to the cross-border dimension of the imputed practice

- Putting in place stronger coordinated mechanisms to investigate and tackle widespread infringements

- Allowing authorities to accept commitments from traders to provide remedies to affected consumers in cases of widespread illegal commercial practices. The authorities will also be able to inform the affected consumers about how to seek compensation as provided for in national legislation

- Allowing external bodies such as consumer and trade associations (invited to do so by Member States) and European Consumer Centres to post alerts and signal issues to authorities and the Commission

Documents

DownloadPDF - 140 KB