About the directive

According to the provisions of the consumer sales and guarantees directive, sellers of consumer goods in the EU have to guarantee that the goods correspond to the description in the contract, and that for a period of two years after the delivery of the goods. 

If the goods do not correspond to the contract, consumers can ask for the goods to be repaired, replaced, and reduced in price or for the contract to be annulled.


The directive on certain aspects of the sale of consumer goods and associated guarantees aims to harmonise those parts of consumer sales contract law that concern legal guarantees (warranties) and commercial guarantees.

EU countries can require consumers to inform the seller of the lack of conformity within two months after its discovery. A commercial guarantee must be clearly drafted and indicate what rights it gives on top of consumers' legal guarantees.

Digital contract rules

The directive was part of the Fitness Check of the EU consumer and marketing law. In 2015, the Commission adopted a proposal to revise contract rules on the online sale of goods (e.g. buying a camera online). See more information here: