About the directive

The Consumer Sales and Guarantees Directive 1999/44/EC (CSGD) aims to harmonise those parts of consumer sales contract law that concern legal guarantees and commercial guarantees. Sellers of consumer goods have to guarantee that the goods are in conformity with the contract for a minimum period of two years after the delivery of the goods.

If the goods are not in conformity with the contract, consumers can ask for the goods to be repaired, replaced, and reduced in price or for the contract to be terminated.

EU countries can require consumers to inform the seller of the lack of conformity within two months after its discovery. A commercial guarantee must be clearly drafted and indicate what rights it gives on top of the legal guarantee.

National provisions going beyond the requirements of the Directive

Under Article 8a of the Directive, Member States must inform the Commission about more stringent consumer protection rules than those provided for in Article 5(1) to (3) and 7(1) of the Directive.

The Commission makes the Member States' notifications publicly available in the form they are provided.

Review of the Directive

By the end of 2021, the Consumer Sales and Guarantees Directive will be replaced by the new Directive on Contracts for the Sale of Goods, adopted in 2019.

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