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Watch the recording of the SECOND ANNUAL DIGITAL CONSUMER EVENT

The European Commission organised its second Annual Digital Consumer Event on 21 November 2022 to reflect with the general public, academics, consumer and business associations, as well as authorities, on the problems consumers currently face in the digital transition.

The Commissioner for Justice, Didier Reynders, gave the opening speech.  

The core of the event consisted of panels on the following topics: 

  • Online consumer vulnerabilities: shedding light on dark patterns, personalisation and structural asymmetries
  • Online consumer purchases: challenges raised by digital subscriptions, virtual items and the addictive use of digital products
  • Online consumer contracts: mapping unfair contract terms and the lack of transparency

The Commission also presented the progress on the Product Safety Pledge, a voluntary agreement by leading E-Commerce platforms.

You can find information about the speakers at this conference in the detailed agenda below.

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Agenda

  • 21 November: 10.00 - 10.10 (Europe/Luxembourg)

    Welcome and introduction by the Moderator

  • 21 November: 10.10 - 10.30

    Keynote address by Didier REYNDERS (Commissioner for Justice)

  • 21 November: 10.30 - 11.00

    Involving consumer organisations with the voluntary cooperation mechanism under the Product Safety Pledge – launch of an innovative Pilot project

  • 21 November: 11.00 - 12.30

    Panel 1:  Online consumer vulnerabilities: shedding light on dark patterns, personalisation and structural asymmetries

    What problems arise from the distortion of the consumer’s freedom of choice and conduct due to practices such as dark patterns and the personalisation of commercial communications? What role does consumer law have in addressing structural asymmetries in digital markets? Is the existing EU legal framework, including the Unfair Commercial Practices Directive, still fit for purpose?

  • 21 November: 12.30 - 13.30

    Lunch break

  • 21 November: 13.30 - 15.00

    Panel 2:  Online consumer purchases: challenges raised by digital subscriptions, virtual items and the addictive use of digital products

    What problems are consumers facing when signing up for and cancelling digital subscription services or when buying virtual items in apps? Can consumer law alleviate concerns about the addictive use of digital products? Is the existing EU legal framework, including the Consumer Rights Directive, still fit for purpose?

  • 21 November: 15.00 - 15.15

    Coffee break

  • 21 November: 15.15 - 16.45

    Panel 3:  Online consumer contracts: mapping unfair contract terms and the lack of transparency

    Which contract terms are unfairly distorting the balance between the rights and obligations of consumers and online traders? How to ensure that consumers receive useful and clear information and that they can consent freely? Is the existing EU legal framework, including the Unfair Contract Terms Directive, still fit for purpose?

  • 21 November: 16.45 - 17.00

    Conclusions and closing remarks

Practical information

When
21 November 2022, 10.00 - 17.00 (CET)
Where
Belgium

Languages
English
Who should attend
Consumer associations, business associations, national administrations and academics