About the directives

The Consumer Sales and Guarantees Directive 1999/44/EC (CSGD) establishes the legal guarantee for consumer goods and regulates commercial guarantees. Sellers of consumer goods have to guarantee that the goods are in conformity with the contract for a minimum period of two years after the delivery of the goods.

If the goods are not in conformity with the contract, consumers can ask for the goods to be repaired, replaced, and reduced in price or for the contract to be terminated.

EU countries can require consumers to inform the seller of the lack of conformity within two months after its discovery. A commercial guarantee must be clearly drafted and indicate what rights it gives on top of the legal guarantee.

From 1 January 2022, the Consumer Sales and Guarantees Directive 1999/44/EC will be repealed and replaced by Directive (EU) 2019/771 on certain aspects concerning contracts for the sale of goods.

From the same date, a new Directive (EU) 2019/770 on certain aspects concerning contracts for the supply of digital content and digital services will provide consumers with additional rights regarding digital content and digital services.

More information: 

Digital contract rules

National provisions going beyond the requirements of the current Directive 1999/44/EC

Under Article 8a of the Directive, Member States must inform the Commission about more stringent consumer protection rules than those provided for in Article 5(1) to (3) and 7(1) of the Directive.

The Commission makes the Member States' notifications publicly available in the form they are provided.