About the directives
On 1 January 2022, Directive (EU) 2019/771 on certain aspects concerning contracts for the sale of goods entered into application. It replaced the Consumer Sales and Guarantees Directive (1999/44/EC). Under the Directive, the seller is liable to the consumer for any lack of conformity which exists at the time when the goods were delivered and which becomes apparent within two years of that time.
The new Directive (EU) 2019/770 on certain aspects concerning contracts for the supply of digital content and digital services entered into application on the same date. This Directive gives consumers the right to remedy when digital content or a digital service is faulty.