Safety of products sold online
More and more consumers shop online. The proportion of sales online has been growing compared to the total of sales. Online shopping is convenient for consumers but it also poses certain challenges for product safety. For this reason, on 1st August 2017 the Commission issued a Notice on the market surveillance of products sold online to help public authorities with their work.
The Pledge is a voluntary commitment, which goes beyond product safety legal obligations. It contributes to the faster removal of dangerous non-food consumer products offered for sale online and sets out actions by online marketplaces to strengthen product safety, such as providing a clear way for customers to notify dangerous product listings. Two new online marketplaces, Joom and Etsy have signed the Product Safety Pledge in March 2021, to join bol.com eMAG Wish.com, AliExpress, Amazon, eBay , Rakuten France, Allegro and Cdiscount in their commitment to take actions to keep online shoppers safe from harmful products.