About FSUG

The Financial Services User Group (FSUG) was set up by the Commission in order to involve users of financial services in policy-making. The group was established in 2010 with Decision 2010/C 199/02. This decision was recast in 2017 by Decision C(2017)359.

FSUG's tasks include

  • to advise the Commission in the preparation and implementation of legislation or policy initiatives affecting the users of financial services
  • to proactively identify key issues affecting users of financial services
  • to advise and liaise with financial services user representatives and representative bodies at the EU and national level

FSUG has 20 members. They represent the interests of consumers, retail investors or micro-enterprises, and also include individual experts with expertise in financial services from the consumer perspective.

The FSUG chair is elected from amongst the group members. The Commission (DG Financial Stability, Financial Services and Capital Markets Union and DG Justice and Consumers) provide secretarial services to the group.

You can have a look at the complete rules of procedure of the FSUG.


Annual reports

Studies and papers



Members of FSUG

A call for applications for selection of additional members has recently been launched.

List of past members

Past members of FSUG (November 2013 - October 2016)

Contact the FSUG secretariat

Phone number
Postal address
European Commission - Directorate-General for Financial Stability
1049 Brussels
SPA2 2/020