Involving consumers in policy-making

To better involve users of financial services in the policy-making process, the European Commission has

  • set up a user group for financial services users
  • supported civil society organisations

Financial Services User Group (FSUG)

The Financial Services User Group (FSUG) is a group representing the interests of consumers, retail investors and small businesses. FSUG provides input into the Commission's policy-making for finance.

Support for consumer organisations

The EU has adopted a programme to support 2 non-profit organisations, Finance Watch and Better Finance, for the 2017-2020 period.

The EU has been funding these organisations since 2012 starting with a pilot project to help develop expertise relevant to consumers and other stakeholders outside of the financial industry. The Commission released a staff working document evaluating the outcomes of this project.