Know your rights

Union policies shall ensure a high level of consumer protection.

This right is enshrined in article 38 of the Charter of Fundamental Rights.

What to do if your rights have been breached

The authorities of EU countries are bound to comply with the Charter of Fundamental Rights only when implementing EU law. Fundamental rights are protected by your country's constitution.

How to report a breach of your rights

How to report a breach of your rights

Addressing your complaint to the relevant national authority, government, national courts or a specialised human rights body.

European Consumer Centres Network

European Consumer Centres Network

The European Consumer Centres Network (ECC-Net) is a network of offices offering advice and assistance to consumers in every EU country, Iceland and Norway.

Resolve your consumer complaint

Resolve your consumer complaint

Consumer complaint resolution information, including the ODR platform, the ECC Network and European small claims procedure.

Chapter 4 of the EU Charter of Fundamental Rights is on solidarity. This chapter also contains the following rights