How to file a complaint
If you consider that, in dealing with the public, the European Commission has breached the public service principles set out in the Code of Good Administrative Behaviour, annexed to the Commission’s Rules of Procedure, you can send a complaint to the Commission. You can do so by post or by completing this online form.
The form is not compulsory but highly recommended, as it will help you to submit your complaint in a structured way.
The complaint form can either be sent electronically or in paper format (if you prefer to send a paper version, then you will need to print out the form in RTF format).
Where to send your complaint
Your complaint should be sent to the Secretariat-General of the European Commission, who will forward it to the relevant Commission department.
Who will handle your complaint
The relevant Director-General or Head of Department will carefully analyse the substance of your complaint and respond to you in writing within 2 months.
You have 1 month to ask the Secretary-General of the Commission to review the outcome of your complaint.
The 1-month period runs from the date you received a response from the Commission to your complaint. The Secretary-General will reply to a request for review within a month.
Other ways to file a complaint
You can also file a complaint with the European Ombudsman.
Secretariat-General of the European Commission
Unit C.2 – Ethics, Good Administration & Relations with the European Ombudsman