Redress at national level
If you feel that your rights under European Union law have not been respected by the national authorities of an EU country, various methods of redress are available to resolve an issue.
As stated in Treaties, public authorities and national courts have the main responsibility for the application of Union law.
Therefore, it is in your interest to make use of all possible means of redress at national level (administrative and/or out-of-court mediation mechanisms).
Or you can bring your matter to the court of the country where the problem occurred. Find out more about national judicial systems or going to court.
If solving your problem requires the annulment of a national decision, be aware that only national courts can annul it. If you are seeking compensation for damage, only national courts have the power, where appropriate, to order national authorities to compensate individuals for losses they have suffered due to a breach of Union law.
National equality bodies
If you are a victim of discrimination and are looking for help, you can contact the national equality organisation in your country.
Problem solving services
Alternatively, other problem solving instruments are available to help you in your EU member country:
SOLVIT is a service provided by the national administration, which deals with cross-border problems related to the misapplication of Union law by national public administrations in the Internal Market. There is a SOLVIT centre in every EU country, as well as in Norway, Iceland and Liechtenstein. Your EU country will try to solve the problem with the other EU country concerned. Going through SOLVIT might take less time than making a formal complaint to the European Commission and can solve your individual problem. If a problem goes unresolved, or you consider that the proposed solution is unacceptable, you can still pursue legal action through a national court or lodge a formal complaint with the European Commission. Please be aware that addressing the issue to SOLVIT does not suspend time limits before national courts.
European Consumer Centres
European Consumer Centres is a Europe-wide network of consumer centres, which cooperate to help settle disputes between consumers and traders based in different EU countries, as well as in Norway and Iceland.
Your Europe Advice
Your Europe Advice can offer legal advice on your EU rights in matters related to EU law. It can clarify how the law applies in your particular case, as well as explain how you can exercise your EU rights.
FIN-Net is a network for resolving financial disputes out of court in EU countries, as well as in Iceland, Liechtenstein and Norway. They are responsible for handling disputes between consumers and financial services providers.