Innovation and Networks Executive Agency

2018 CEF Telecom Call - Online Dispute Resolution (CEF-TC-2018-4)

This call is now closed.

The 2018 CEF Telecom Online Dispute Resolution call makes an indicative €0.4 million of funding available for proposals in this area.


To get started with your application, we suggest that you consult the list of relevant documents and information for the calls as provided below:

- read the call text and Work Programme sections relevant to your call

- review the application forms, Guide for Applicants and FAQs

- consult the background documents and other information

Then you can apply online using the TENtec eSubmission system.


For any specific questions concerning the call, please check the call FAQ or contact the call Helpdesk.

Virtual Info Day on the 2018-4 CEF Telecom Calls - 13 September

CEF Telecom 2018 funding opportunities leaflet

Flyer on the CEF Telecom 2018-4 call


2018 CEF Telecom Calls


Indicative Call Timeline
Call opening
28 June 2018
Deadline for submission
Closed on 22 November 2018
Evaluation of proposals
December 2018-February 2019
Consultation of the CEF Committee
April 2019
Information to the European Parliament
April 2019
Adoption of the Selection Decisions
April 2019
Adoption of individual grant agreements
Between April and August 2019


Work Programme  

 2018 CEF Telecom Work Programme

Available here


Call for Proposals documents  
2018 CEF Telecom Call for Proposals – Online Dispute Resolution Call text
Reference of the Official Journal of the EU (C225) Available here


Application Forms  
Apply online - TENtec eSubmission Closed on 22 November 2018
Application Form Part A
For reference only: electronic submission of Part A using the eSubmission module is mandatory
Available here
Application Form Part B Available here
Application Form Part C Available here
Application Form Part D

Available here

Financial capacity check form Available here
Template for self-declaration from online traders/online marketplaces Available here


Guidance Documents
Guide for Applicants
Application checklist Available here
Frequently Asked Questions (FAQs) Available here


Background Documents & useful info

Common to all calls

CEF Digital Single Web Portal Available here
CEF Regulation
Telecommunications Regulation
EU Financial Regulation
Rules of Application
Model Grant Agreement

Available here

Privacy statement
Commission Decision on the reimbursement of personnel costs Available here
List of national contact points for CEF Telecom Available here
Call specific - Online Dispute Resolution  
Online Dispute Resolution platform Available here