Employers together for Integration

As Deutsche Telekom, we commit to the following concrete actions:

Offering refugees concrete opportunities to enter the labour market through

• Internships: providing internships for refugees that are structured around concrete learning outcomes
• Apprenticeships and Corporate Bachelor Degree Programmes: providing places for refugees, combining them with language training and bridging programmes in cooperation with the German Federal Employment Agency and the Office of Migration and Refugees
• Jobs: the development of the new program “Praktikum plus Direkteinstieg” combining internship and direct entry positions in order to allow refugees to adapt to European working life in co-operation with two other German companies and the German Federal Employment Agency
• Career guidance:
  • Providing general information about the German labour market and possible careers paths to refugees on the online platform handbookgermany.de supported by Deutsche Telekom
  • Initiating the online job search platform Careers4Refugees.de in co-operation with Jobstairs and Jobware

Supporting refugees in developing their skills to enter and remain in the labour market through

• Scholarships: providing scholarships for refugees at the Telekom-owned University of Telecommunications Leipzig promoting information technology and telecommunication expertise and thus providing the scholarship holders with a first-class academic education
• Application Trainings: providing learning materials for application trainings for refugees
• Supporting trainers and supervisors in understanding refugees needs in the context of internships and apprenticeships
• Post-placement support for refugees after they start working at Deutsche Telekom to ensure sustainability of employment

Create an environment that promotes inclusion, both in the workplace and beyond through

• Favour exchange between employees with and without migrant backgrounds through round tables, networks and buddy programmes
• Promoting volunteering through acknowledgment via special leave to staff who support integration outside work via volunteering
• Subscribing to the Diversity Charter in Germany
• Active participation in the initiative “Wir zusammen” and thus promoting co-operation amongst companies in order to tackle the issue of refugee integration into the labour market

Download the contribution of Deutsche Telekom.

As Scandic Hotels, we commit to the following concrete actions:

• Vocational Training for newly arrived refugees who take a job within Scandic
• National Validation process for newly arrived refugees who have a professional background as Chefs, enabling them to show their skills in the kitchen and get access to the Swedish labour market.
• Various kinds of internships giving refugees the opportunity to show their service-skills in our 84 hotels.
• Mentorship cooperation with organizations that work with inclusion program for newly arrived refugees, covering both persons with academic and non-academic background
• Internal training material such as team member surveys done in multiple languages
• Internal tools (such as IPads for housekeeping staff) that are non-language - driven, i.e. working with pictures describing tasks and status reports instead of long sentences in local language
• Uniform concept including a Hijab for muslim team members
• Scandic Hotels is one of the founding companies for Diversity Charter in Sweden
• Mentorship and coaching programs in in the most non inclusive areas of the major cities in Sweden

As Adecco Group, we commit to the following concrete actions:

• Information sharing and an informed debate is crucial to drive integration of refugees in the labour market. Therefore, we publish a White Paper on World Refugee Day 2017. This White Paper will present best practices regarding social and workplace integration for refugees by private and public sector employers. It aims to create a dialogue and support engagement between stakeholders that are essential for a successful integration process.
• We will continue to engage in and provide support to existing projects and activities which lead to workplace inclusion for refugees as well as for all other individuals who look for employment, continuing the success of projects like our collaboration with Humando in France, our online staffing platform for refugees in Germany, and our integration project in Italy. Areas of involvement could include skills assessment, skills training, job readiness training, job matching and placement, mentoring and any other HR related services. In general, we will aim for practical solutions that can support governments and employers across Europe successfully integrate refugees. Other third-country nationals could also benefit from some of the actions that we will put in place. 
• Building on our advocacy efforts driven in the last years, we will continue to work closely with Governments; institutional stakeholders, such as the UNHCR, the EU Commission, the OECD, the ILO, the IOM and the World Employment Confederation, as well platforms such as the GFMD Business Mechanism, and the planned UN Global Compact on Migration to provide our view and share our expertise. We will also work closely with national stakeholders, in the countries we operate in.

Download the contribution from the Adecco Group.

As Hanken & SSE Executive Education, we commit to the following concrete action:

Implement an executive education program for educated refugees. A pilot took place in 2016, the second round is ongoing in 2017 - 40 participants in 2016, 32 in 2017. The program consists of training, online-learning, an internship in a Finnish company and mentoring.

More information from Hanken & SSE Executive Education:

• Hanken & SSE Executive Education Integration ProgramBusiness Lead 2017

Kraftringen Energi AB offers internship and professional competence assessment for refugees/migrants with background in the energy sector. 

During autumn 2015, Kraftringen was involved in the launch of Commitment Skåne – a collaborative forum for the Swedish Public Employment Service and companies in Lund, Sweden. The purpose of the collaboration is to create a sustainable and efficient work with regard to newly arrived talents in Skåne. The aim is to shorten lead times for entering the Swedish labour market and therefore also working actively and smartly with competence and resource planning.

The energy industry is facing a major need to recruit experts with all types of industry experience. Kraftringen is contributing with a English-Swedish-Arabic phrase book containing some of the words and terms used in the energy industry. The phrase book is aimed at facilitating the introduction of employees with a background in the Middle East. 

The phrase book has been produced by Basel Taleb, an energy engineer from the Hama province in Syria who was our first intern in 2016/2017. During Basel's training with us at Kraftringen, he found the industry’s specialist terminology challenging, despite his good knowledge of Swedish and previous professional experience. We therefore asked Basel to help us create a English-Swedish-Arabic phrase book, with some of the key words and terms necessary for working in the Swedish energy industry. The phrase book is one of Kraftringen’s contributions towards facilitating integration of newly arrived employees.

UNHCR, The UN's Refugee Agency has written about Basel Taleb and our Energy Pharese book. 

Online information:

• Kraftringen's Energy Phrase book (English version in PDF).
• UNHCR article

The Cisco Networking Academy program is a non-profit partner initiative. Cisco started the public-private-partnership program 20 years ago. The first education institutions joined the program 1997 in the U.S. Institutions in Europe were following one year later. Today the program has active partnerships in all European member states.

With the Cisco Networking Academy Program the networking company provides e-learning content free of charge to improve digital skills among youngsters and for adults (employees). The content is covering a large variety of IT technology fields: networking, operating systems (LINUX), cybersecurity, Internet of Things, programming and Smart Grid. as a global platform the NetAcad content is provided in a large variety of languages including many official European languages and Arabic.

This was a good starting point to be combined with some additional efforts and investments to support refugees with labor market integration. Over the last 12 months (2016 and 2017) Cisco has delivered or is working on the following activities with a focus on the German market:

• Development of a profiling tool that is measuring IT skills with an online skills assessment tool. Multi-language approach: (DE, EN, Arabic, Farsi)
• Early intervention e-Learning courses free of charge. Developing basic digital skills already during the asylum process - Cisco employees work as volunteer trainers
• Online Learning platform with content covering several fields of digital competence and in a large variety of languages
• Creating social groups to support the individual learning process through partnerships with local initiatives, NGOs and adult education institutions
• Internship program to provide working experience for refugees with digital skills in their new home country 

So far we have trained more then 1,250 additional individuals in Germany that belong to the gorup of refugees. Several partnerships with local initiatives have been established. Among them with ReDI School, AsylPlus, CodeDoor and other local initiatives. The first group of refugees with IT skills has been trained as instructors and starts teaching as volunteers and as a job. So far 9 refugee interns have joined Cisco Germany.

More information from CISCO:

• Labour Market Integration for Refugees Digital Skills for Newcomers Speed Up Finding a Job – The Cisco Networking Academy Approach

With 18.500 staff, NCC is a large building company active in Sweden, Norway, Denmark and Finland.

In the future, NCC will continue to offer various labour market training programs  that combine different forms practical studies and theory depending on the  target group for the training program.

NCC aims to attract, develop and retain a workforce that represents and reflects the society we operate in. We are committed to develop our business also by renewing our ways of viewing competence and by acknowledging a broader perspective on individual differences.

Diversity in teams enables dynamic and creative work environment, which promotes employee satisfaction and long term profitable business. Having a diverse workforce therefore supports NCC´s goal to create value for customers and other stakeholders.

As ManpowerGroup, we commit to the following concrete actions:

1. Assessing skills and scouting talent in EU member States by implementing the EU Skills Profile Tool Kit for Third-Country Nationals combined it with ManpowerGroup own developed Testing system to identify employees' potential and provide coaching, training, guidance and insights that help migrants and refugees identify the right experiences and exposure to foster achievement of their integration in labor market.
2. Engaging employers by offering training, motivation and by showcasing Third-Country Nationals professional profiles. We are going to reach employers and actively engage them in debate to drive integration of refugees in the labour market. We commit to compile country reports on the needs of the labour market and organise job fairs where we will work with employers through skills labs and round tables.
3. Providing mentoring, training, support and follow up to both Third-Country Nationals job seekers and employers in order to ensure continuity and sustainability in job placement. We will drive our efforts to generate fast and abundant long-term employment through upskilling and reskilling on the job mentoring program, diversity training and by providing language specific online safe spaces for peer support.

As SAP SE, we commit to the following concrete actions:

In the current situation, all companies must step up to the mark in addressing the refugee crisis. Financial assistance, inclusive educational measures and appropriate IT solutions will play an important role. We see it as our responsibility to make a key contribution in all three areas.

Our goal is to offer refugees with a university degree or similar qualifications and experience the opportunity to take part in training and recruitment programs. The interns may use their internship to enable knowledge transfer and enlarge their professional experience. They may also use their internship to check internal job offers and to build up their network within the company. Their mangers and buddies support them with this. Providing access to training opportunities, job prospects, and language training is vital to successful integration and is the only way of giving refugees the chance of a secure and prosperous future.

As Bonanza Coffee Roastery, we commit to the following concrete actions:

We worked together with “Sharehaus Refugio” in Berlin to promote the integration of Syrian refugees. Located in Berlin's center “Sharehaus Refugio” offers housing for students, locals and refugees with shared kitchens and social spaces. The idea is to live under one roof, to get to know each other and involve refugees into society. Among others “Sharehaus Refugio” runs a café. We are their coffee supplier and noticed that some young refugees were interested in learning more about coffee. We trained these young refugees to become professional baristas. We know from our wholesale customers that there is a demand for baristas. Therefore, we saw it as an opportunity to help create jobs for refugees, foster their self-confidence and integration.

As Quanta, we commit to the following concrete actions:

The Anàbasi project

The name of the project alludes to the Greek Anabasis, the ‘March of the Ten Thousand’ narrated by Xenophon; the Greek word literally means ‘ascent’, and refers to the journey of a group travelling from the coast inland. A ‘trek’, as Enzo Mattina anticipated, seen as arduous and difficult, but also as full of promise and expectation of a better life.

The word thus seems exactly suited to describe the long and difficult journey by sea which the migrants have made in order to begin their ‘ascent’ at last. But at the same time it describes the long and difficult path of active employment support conceived and developed by Quanta with the various partners involved to assist this ascent and create better chances of fulfilling the promise of a better life.

The Journey

Taking as its starting point the needs for professional skills that are not currently being met by our compatriots, the journey was structured to help authorised migrants to demonstrate their merits by taking the ‘four more steps’ needed to obtain qualifications and thus real opportunities for integration into the world of employment and into Italian society.

Step 1 - Preparatory training

All applicants with valid documents making them eligible for employment and holding the certificates demonstrating the minimum language skills required (at least level A2 - where this was lacking, language training was organised to enable such applicants to be certified at the required level) were started off on training courses on the rights and obligations of workers and the rights and obligations of EU citizens, organised, provided and certified thanks to the active contribution of the social partners.

Thus the first step is to understand Italian so as to be able to understand and absorb our laws, lifestyles, rights and obligations.

Step 2 - Active employment support (Politiche Attive del Lavoro)

All those who successfully completed their preparatory training, with certificates of attendance at the courses on rights and obligations, were formally taken on for active employment support schemes, by signing them up to service arrangements designed to guarantee them access to financing for the placement of less advantaged groups, and attended group and targeted guidance sessions provided by expert mediators and certified advisers registered with Formatemp through Quanta and Quanta Human Resources. After the guidance sessions they also took part in skills auditing, which was a necessary and effective way to identify the vocational training courses most suitable for obtaining qualifications. The second step helps to give participants a clear idea of the way ahead and the work they will undertake, giving them responsibility for their own futures, and is also necessary to direct students towards any relief, grants and/or tax benefits available for disadvantaged groups (in this specific case, the placement bonus offered by the Forma.Temp Fund).

Step 3 - Vocational training

Following the preparatory training, guidance sessions and skills audits, applicants were placed in vocational training leading to qualifications. The very practically oriented courses were designed by Quanta Human Resources with Cnos-FAP and client companies in response to the particular needs noted by Quanta in the shipbuilding sector, for which it is notoriously difficult to find employees with the necessary specific skills among our compatriots. The training was designed to transfer not only the ‘hard’ (certified) skills typical of the type of work and the profile envisaged for those completing the courses, but also to provide training on horizontal skills, with modules dedicated to basic compulsory safety awareness and specific risks, with another module on safety in confined spaces, compulsory for workers in the shipbuilding sector. Completing the third step means acquiring the theoretical and practical skills and the certifications and permits that will help to obtain a specific vocational qualification. It also means that in compliance with the State-Regions agreement on safety, certificates can be issued showing attendance at the compulsory training on the basic module and on the specific risk module (confined spaces), which makes attendees immediately employable by a firm without any further burden or obligation on the employer/user.

Step 4 - Assistance with employment

After the vocational training has been completed, the practical exam for certifying the skills acquired has been passed, and eligibility has been conferred (issue of permit/qualification), the professional profiles of the participants are entered in the vocational skills books (with details of incentives for recruitment) used by Quanta for the employment assistance phase and in order to present profiles to the market (to target clients and firms).

Presenting these profiles in appropriate form, along with associated tax solutions and benefits linked to active employment support measures (or which can be matched to how the person is employed: through an agency or directly) produced results exceeding expectations in terms of placement. The fourth step allows candidates to acquire a structured, up-to-date CV which, most importantly, they can submit and use in the European labour market, in their own right and otherwise. This is thus the step most closely relevant to the distinctive role played by of the employment agency, which undertakes the task of facilitating the meeting of supply and demand for employment and managing workers, seconding them to user companies in full compliance with the remuneration and legal conditions provided for in the collective agreements and protected by law. The role performed here by the employment agency, which takes on the migrant on behalf of one or more users, seems to inspire employers with greater confidence that they will not be burdened with a series of administrative/bureaucratic or management problems associated with this very particular category of workers, while the additional financial/tax benefits linked to the employment measures that the agency can provide with projects like Anàbasi give businesses a further incentive to take advantage of these opportunities and offer migrant job-seekers a real chance to work.

The mediating role of an employment agency makes it possible at the same time to assist job-seekers in their quest and the companies concerned when they employ them, throughout every phase of the project, for as long as it lasts and beyond (as will be better described below).

Before job-seekers are actually employed, the agency performs the following tasks for potential employers: it seeks and selects candidates, carries out documentary and medical checks, makes sure that companies do not have to deal with any red tape upon recruitment, and ensures that candidates have completed their civic integration training, training on rights and obligations, compulsory safety training and certified vocational training designed to meet the specific needs that can be matched to each client.

In the post-recruitment phase, thanks to the role played by the agency, firms are not burdened by administration, managing pay slips, disputes, sickness management, etc., are not required to provide training, and instead benefit from the reduced costs associated with the bonuses and tax benefits enjoyed (which would not be available otherwise).

Results

The results of the Anàbasi project can be easily shown in the placement figures recorded just after it concluded on 14 September 2017. Of 80 migrants who began this journey of ‘ascent’, 63 finished it with merit (during the 20 months of the project 13 people abandoned the courses and 4 did not pass the aptitude tests). Approximately 79 % of participants thus concluded the cycle with merit and obtained a vocational qualification. All those with suitable profiles (63) found employment (57 through an agency and 6 recruited directly), meaning that the project registered a final placement score of 100 %.

Further benefits for participants and employers

• For every hour of attendance at training, guidance or skills auditing, the participants received an allowance of EUR 3.50 gross.
• Thanks to participation in the network provided by the Protection System for Asylum Seekers and Refugees (SPRAR), Quanta’s work with partners, in particular the Italian Red Cross and the Centro Fenoglio, made it possible to provide the participants with free transport and with food and lodging throughout Italy for the first four months of employment without any cost to the firms intending to recruit the workers.
• Recruitment through the agency of participants in the Anàbasi project also gave rise to a placement bonus, which Quanta transferred to the user firms in the form of a discount, for the first four months, on the hourly rate normally applied in accordance with the national collective labour agreements.

As Ben & Jerry's, we commit to the following concrete actions:

In 2017, Ben & Jerry’s teamed up with the Entrepreneurial Refugee Network (TERN) to launch a refugee entrepreneurship project called the Ice (Ice Cream Entrepreneurs) Academy with 8 entrepreneurs who arrived as refugees in the UK. The programme combines a 4-month business incubator with part time employment through our Ben & Jerry’s sales channels. The goal of the programme is to provide aspiring entrepreneurs who arrived as refugees with the skills and knowledge to be able to develop and test their business idea before committing to launch a full-scale business.

The programme has 2 distinct but complementary elements:

• Enterprise skills training and mentoring – weekly face to face training to develop participants as entrepreneurs, explore their business idea, understand the market, test it and ultimately decide if starting their own business is the right step for them, as well as building their network and confidence.
• Mobile ice cream selling – guaranteed paid employment for around 15-20 hours a week in Ben & Jerry’ s out-of-home sales channels. In 2018 we have grown the programme to 50 participants across the UK, Germany and the Netherlands and hope to continue to grow geographically and in terms of participants in subsequent years.

As Accent, we commit to the following concrete actions:

1. Offer refugees/migrants concrete opportunities to enter the labour market
   • development of a new and successful methodology, called “JOBROAD integration through work”
   • JOBROAD focuses on matchmaking through:
     • the selection of refugees on rather ‘a-typical’ criteria in recruitment such as ‘competences, the desire to work, cultural adaptation’
     • networking: sensitization of employers, cities, regions, social services, employment services, chambers of commerce and industry
     • visits of the enterprise and the workplace, explaining the content of the vacancy to the refugees/migrants
     • meeting with the HR managers in the workplace
     • creation of speed dating and recruitment events
   • close coaching of the refugee/migrant and employer during the recruitment process and beyond
   • coaching of the refugee and colleagues in the workplace
   • to promote matching through an individual approach and information campaign on how the labour market looks like in reality
   • closing the gap between a vacant job and accessibility through public transport
   • focusing on the potential, the desire and the learning competences of the candidates rather than his diploma’s and certificates
2. Support refugees/migrants in developing their skills to enter and remain in the labour market
   • support skills/competence assessment: e.g. through on the job assessment of skills, validation of skills acquired during training or employment
   • continuously on the job training: e.g. offering specialized work-related training
   • mentoring/coaching programs: e.g. support migrants in their skills development and overall integration in the workplace
   • post-placement support: provide support to migrants after they start employment to ensure sustainability of employment
   • setting up specific vocational trainings in order to match scarce profiles in the labour market and other by the employer announced vacancies
3. Create an environment that promotes inclusion, both in the workplace and beyond
   • sensitization of employers, labour unions, cities and regions on the potential of refugees and migrants for the labour market
   • platform creation between recruitment and HR-companies, employers, cities, provinces and regions, employment services
   • promote recruitment of refugees and other migrants
   • development of a methodology to improve the outreach and bridge the gap between refugees, migrants and the employer
   • promote intercultural dialogue in the workplace, e.g. intercultural and diversity training for staff through the project ‘JOBROAD 2.0’
   • eliminate discrimination.: e.g. participate in anti-discrimination campaigns, implement anti- discrimination strategies in recruitment processes
   • stimulate exchanges between workers with and without migrant background (for example through social and sports events, activities for families etc. within the entreprises involved) (JOBROAD 2.0)
   • funding of non-job related programmes/projects promoting integration of refugees, migrants and other vulnerable groups into society, through the creation of an international foundation targeting and developing appropriate tools
   • support the candidate employee refugee/migrant in finding housing, in mobility solutions, administrative matters

NETZWERK Unternehmen integrieren Flüchtlinge (NETWORK Companies Integrate Refugees)

The NETZWERK has the goal to support companies in integrating refugees into their operations. Small and medium-sized companies without a large HR department in particular can benefit from the expertise and contacts of NETZWERK. The NETZWERK provides compact and practice-oriented information on the website as well as with publications and infographics. In monthly webinars, the members get first-hand expert knowledge. There are also nationwide events and workshops. The membership is free of charge. The NETZWERK was initiated by the The Association of German Chambers of Commerce and Industry (DIHK). The Federal Ministry for Economic Affairs and Energy and the DIHK are financing it. The NETZWERK has around 1,750 members nationwide.

"Wir zusammen" (We together)

The idea for "We Together" emerged in 2015 from the dialogue between leading representatives of the German economy. The network was founded in February 2016 by 36 initiators, all of whom had already been active with projects for refugees at that time. The network grew fast and has now 226 members. The joint platform "www.wir-zusammen.de" offers not only transparency and orientation, but also examples of successfully established projects. It also inspires other companies to work together with their workforces for the integration of refugees. More information on the network can be found in this presentation (PDF).

“Welcome. Working for Refugee Integration” Project

Recognizing the potential of the private sector’s active involvement in the realization of an effective inclusion of refugees in the Italian society, starting from 2017 UNHCR awards a label to companies that most distinguish themselves in promoting the labour placement of refugees and in supporting their integration process in Italy.

Awarded companies are given the “Welcome. Working for Refugee Integration” logo, which they are allowed to use for communication purposes. The logo is awarded on a yearly basis according to the unquestionable assessment of a Committee specifically formed by professionals coming from different backgrounds and that are dealing in different ways with the social responsibility within the private sector. Here you can find the award winners of 2017 (PDF).

Bridges Programmes offers internships and work placements. We facilitate work placements across a number of employers (around 150) in a variety of sectors. We promote the recruitment of refugees and migrants by providing support for skills recognition, application support, CVs and mock interviews. We support partner organisations to understand the skills of migrants and refugees and the opportunities they bring and promote anti-discrimination in the workplace. We support sector-specific vocational ESOL (English for Speakers of Other Languages). We provide a mentoring service. We train trainers in our own organisation and in other stakeholders to understand the needs and barriers refugees and migrants can face. We promote volunteering.

C.I.R.S.I provides language training, skills and competence assessment, on the job trainings and post-placement support. We also promote intercultural dialogue at the workplace, exchanges between workers with and without migrant background, volunteering and non-discrimination.

Iiliaktida supports the access to vocational training and internships and offer Greek and English language training as well as skills training. We promote intercultural dialogue at the workplace and tackle discrimination, favour exchanges between locals and migrants and promote volunteering.

Associazione di Promozione Sociale Cambalache promotes professional training and inclusion of refugees in the agricultural and beekeeping labour market through a project named "Bee My Job".

UNITEE offers apprenticeships and internships, supports integration with skills and competence assessment and is involved in mentoring and coaching programs. UNITEE also signed the Diversity Charter.