Mercado Interior, Industria, Emprendimiento y Pymes

Product contact points

Product contact points

A ‘product contact point’ has been set up in every EU country, as required by Regulation 2019/515 on the mutual recognition of goods. The contact points provide free of charge information within 15 days in response to queries related to the regulation.

The product contact points (PCPs) have to provide the following information online, related to the territory in which they operate

  • information on the principle of mutual recognition and the application of Regulation 2019/515
  • direct contact details for the competent authorities
  • the remedies and procedures available in the event of a dispute between the competent authority and a business, including the problem solving procedure provided by the SOLVIT service

PCPs are also obliged to provide at the request of a business or a competent authority of another EU member country

  • any useful information, such as electronic copies of, or online access to, the national technical rules and national administrative procedures applicable to specific goods, or goods of a specific type, in the territory in which the PCP is established
  • information on whether those goods, or goods of that type, are subject to prior authorisation under national law in the territory in which the PCP is established

The PCPs are encouraged to provide their services in several languages and to provide personalised advice to users.

The contact information of Product Contact Points is provided based on the request of the data subject and is made public to facilitate citizens and companies wishing to contact them.
 CountryNamePhone (p), fax (f)EmailWWW
[+]Austria-(p) +43 1 71100-805555service@bmdw.gv.atwebsite (and EN version)
Office nameBundesministerium für Digitalisierung und Wirtschaftsstandort
Product categoryAll
Role-
AddressStubenring 1, 1010 Wien, AT
Working hours-
Last update23 September 2019
[+]Belgium (p) + 32 (0)2/277 53 36belspoc@economie.fgov.bewebsite
Office nameFPS Economy, SME, self-employed and Energy General Direction Quality and Security Division Quality and Innovation
Product categoryAll
Role-
AddressKoning Albert II-laan 16 - 2nd floor (NG III), Bruxelles, 1000, BE
Working hours-
Last update22 July 2019
[+]BulgariaNIKIFOROVA VELICHKOVA Jana (Ms)(p) +359 2 940 7336; +359 2 940 7580; + 359 2 940 7565
(f) +359 2 987 8952
infopointBG@mee.government.bg-
Office nameMinistry of Economy, Energy and Tourism, Technical Harmonisation and Consumer Policy Directorate. Technical Harmonisation - Foods and Horizontal Policy Unit
Product categoryAll
Role-
Address-
Working hours-
Last update10 October 2011
[+]Croatia-(p) +385 1 6109762pcp@mingo.hrwebsite
Office nameProduct Contact Point Croatia - Ministry of Economy
Product category-
Role-
AddressUlica grada Vukovara 78, 10000 Zagreb, HR
Working hours-
Last update10 October 2013
[+]CyprusKYPRIANOU Nicos (Mr)(p) + 357 22 409 309
(f) + 357 22 754 103
nkyprianou@mcit.gov.cywebsite
Office nameCyprus Organization for the Promotion of Quality
Product categoryAll
Role-
Address13-15, A. Araouzou Str., Nicosia, CY
Working hours-
Last update10 February 2020
[+]CyprusCHRISTOFI Christina (Mrs)(p) + 357 22 409 353chchristofi@papd.mof.gov.cywebsite
Office nameCyprus Organization for the Promotion of Quality
Product categoryAll
Role-
Address13-15, A. Araouzou Str., Nicosia, CY
Working hours-
Last update10 February 2020
[+]Czech RepublicPĚČKOVÁ Markéta (Mrs)
VONDŘICH Marek (Mr)
(p) +420 224 221 701
(f) +420 224 853 079
procop@mpo.czwebsite
Office nameProCoP, Department for European Affairs and the Internal Market, Ministry of Industry and Trade
Product categoryAll
Role-
AddressNa Frantisku 32, Praha - Prague, 11015 Praha 1, CZ
Working hours-
Last update19 January 2018
[+]Denmark-(p) +45 35 46 62 00
(f) +45 35 46 60 01
pcp@erst.dkwebsite
Office nameDanish Business Authority
Product categoryAll
Role-
AddressDahlerups Pakhus. Langelinie Allé 17, DK-2100 Copenhagen, DK
Working hours-
Last update06 November 2012
[+]Estonia-(p) +372 625 6405
(f) +372 6313660
el.teavitamine@mkm.eewebsite
Office nameProduct Safety and Consumer Protection Division, Internal Market Department
Office name (en)Ministry of Economic Affairs and Communications
Product categoryAll
Role-
AddressHarju 11, 15072 Tallinn, EE
Working hours-
Last update5 February 2020
[+]FinlandPAJU Isabella (Ms)(p) +358 29 504 7015sisamarkkinat@tem.fi-
Office nameMinistry of Economic Affairs and Employment / Internal market policy and business law group
Product categoryAll
Role-
AddressP.O. Box 32, FI-00023 Government, Finland
Working hours-
Last update18 May 2020
[+]FranceMEBTOUCHE Karim (Mr)(p) +33 01 53 44 97 04
(f) +33 01 53 44 98 88
pcp.france@finances.gouv.frwebsite
Office nameMinistère de l’économie, de l’industrie et de l’emploi DGCIS/SQUALPI
Product categoryAll
Role-
Address12, rue Villiot. Cedex 12, 75572 Paris, FR
Working hours-
Last update13 September 2010
[+]Germany-(p) +49 30 8104 3702
(f) +49 30 8104 1947
produktinfostelle@bam.dewebsite
Office nameBAM Bundesanstalt für Materialforschung und -prüfung
Office name (en)BAM Federal Institute for Materials Research and Testing
Product categoryAll, except food products, agricultural and fish products and products of daily use.
Role-
AddressUnter den Eichen 87, D-12205 Berlin, DE
Working hours-
CommentsThe Federal Agency for Agriculture and Food (BLE) is the competent contact point for food products, agricultural and fish products and products of daily use. The Federal Institute for Materials Research and Testing (BAM) is the competent contact point for all other products.
Last update28 January 2010
[+]Germany-(p) +49 228 6845 3527produktinfo@ble.dewebsite
Office nameBLE Bundesanstalt für Landwirtschaft und Ernährung
Office name (en)BLE Federal Agency for Agriculture and Food
Product categoryFood, agricultural and fish products and products of daily use
Role-
AddressDeichmanns Aue 29, D-53179 Bonn, DE
Working hours-
CommentsThe Federal Agency for Agriculture and Food (BLE) is the competent contact point for food products, agricultural and fish products and products of daily use. The Federal Institute for Materials Research and Testing (BAM) is the competent contact point for all other products.
Last update28 January 2010
[+]Germany-(p) +49 30 78730-0
(f) +49 30 78730-320
dibt@dibt.dewebsite
Office nameDeutsches Institut für Bautechnik
Product categoryConstruction products
Role-
AddressKolonnenstr. 30 B, 10829 Berlin, DE
Working hours-
Last update19 August 2019
[+]Greece-(p) +30-210-3893680, +30-210-3893991
(f) +30-210-3893999
pcp.greece@ggb.grwebsite
Office nameDirectorate of Quality Policy General Secretariat for Industry Ministry for Development and Competitiveness
Product categoryAll
Role-
AddressKaniggos Square 20, 10181 Athens, EL
Working hours-
Last update6 March 2020
[+]Hungary-(p) +361 458 5568info@termekpont.huwebsite
Office name-
Office name (en)Government Office of the Capital City Budapest
Product categoryAll
RoleProduct Contact Point and Product Contact Point for Construction
Address-
Working hours-
Last update18 June 2020
[+]IcelandBENEDIKTSDOTTIR Valgerdur Run (Ms)-valgerdur.run.benediktsdottir@anr.iswebsite
Office nameAtvinnuvega- og nýsköpunarráðuneyti
Office name (en)Ministry of Industries and Innovation
Product category-
Role-
Address-
Working hours-
Last update2 December 2014
[+]IrelandMCCABE Eoin (Mr)(p) +353 1 807 3800pcp@nsai.iewww.nsai.ie
Office nameNational Standards Authority of Ireland
Product categoryAll
RoleProduct Contact Point/Information officer
Address1 Swift Square, Northwood, Santry, Dublin 9, D09 AE4, Ireland
Working hoursMon - Fri, 09.00 to 17.00
Last update20 September 2018
[+]Italy-(p) +39 06 4705 2642, +39 06 4705 2158
(f) +39 06 4705 2017
pcp.italia@sviluppoeconomico.gov.itwebsite
Office nameMinistero dello sviluppo economico. Direzione Generale per il mercato, la concorrenza, il consumatore, la vigilanza e la normativa tecnica del Ministero dello Sviluppo Economico. DIPARTIMENTO PER L’IMPRESA E L’INTERNAZIONALIZZAZIONE
Product categoryAll
Role-
AddressVia Veneto, 33, 00187 Rome, IT
Working hours-
CommentsScarica il modulo di richiesta informazioni (Template for information request): http://www.sviluppoeconomico.gov.it/images/stories/recuperi/Dossier/Modello_richiesta_informazioni_a_PCP_Digitale.pdf (22 kB)
Last update28 October 2010
[+]Latvia-(p) +371 6703 94 30pcp@liaa.gov.lvwebsite (go to 'entrepreneurs' > 'product rules'
Office nameInvestment and Development Agency of Latvia
Product categoryAll
Role-
Address2 Perses Street, Riga, LV-1442, Latvia
Working hours-
Last update1 July 2020
 LiechtensteinThomas NÄF (Mr)(p) +423 236 69 03tpmn.avw@llv.liwww.avw.llv.li
[+]Lithuania-(p) +370 5 249 9083
(f) +370 5 204 5808
info@enterpriselithuania.comwebsite (in English)
Office nameEnterprise Lithuania
Product categoryAll
Role-
AddressA. Goštauto st. 40A, LT-03163 Vilnius, LT
Working hours-
Last update5 February 2020
[+]LuxembourgGLANGÉ Pascal (Mr)(p) +352 247 74331pcpluxembourg@ilnas.etat.luwebsite
Office nameInstitut luxembourgeois de la normalisation, de l'accréditation, de la sécurité et qualité des produits et services
Product category-
Role-
Address-
Working hours-
Last update10 February 2020
[+]LuxembourgKLEIN Olivier (Mr)(p) +352 247 74329pcpluxembourg@ilnas.etat.luwebsite
Office nameInstitut luxembourgeois de la normalisation, de l'accréditation, de la sécurité et qualité des produits et services
Product category-
Role-
Address-
Working hours-
Last update10 February 2020
[+]Malta-(p) +356 23952000pcp.malta@mccaa.org.mtwebsite
Office nameMalta Competition and Consumer Affairs Authority, Technical Regulations Division
Product categoryAll
Role-
AddressMizzi House, National Road, Blata I-Blajda
Working hours-
Last update5 February 2020
[+]Netherlands-+31 (0)88 602 44 44contact form (and EN version)website (and EN version)
Office nameNetherlands Enterprise Agency - Answers for Business
Product categoryAll
Role-
AddressRijksdienst voor Ondernemend Nederland
Prinses Beatrixlaan 2 | 2595 AL | Den Haag
Postbus 93144 | 2509 AC | Den Haag
Working hoursWorking days from 9.00-12.00 and 14.00-17.00. Mondays from 10.00.
Last update5 February 2020
[+]Norway-(p) +47 901 26 403pcp@nfd.dep.nowebsite
Office nameProduct Contact Point
Product category-
Role-
Address-
Working hours-
Last update11 April 2019
[+]Poland-(p) +48 22 411 96 83PCP@mr.gov.plwebsite
Office nameMinisterstwo Rozwoju, Departament Spraw Europejskich
Office name (en)Ministry of Economic Development, European Affairs Department
Product categoryAll
Role-
AddressPlac Trzech Krzyży 3/5, 00-507 Warszawa, PL
Working hours-
Last update13 February 2020
[+]PortugalTEMUDO BAPTISTA António (Mr)(p) +351 213 819 300
(f) +351 213 819 322
pcp.agrimar@gpp.ptwebsite
Office nameGABINETE DE PLANEAMENTO E POLÍTICAS – GPP MINISTÉRIO DA AGRICULTURA, MAR, AMBIENTE E ORDENAMENTO DO TERRITÓRIO
Office name (en)Ministry of Agriculture, Sea, Environment and Spatial Planning
Product categoryProdutos agrícolas e da pesca (Agriculture and fish products)
RoleProduct Contact Point for a specific category of products
AddressRua Padre António Vieira, n.º 1, 1099-073 Lisboa, PT
Working hours-
Last update10 February 2014
[+]PortugalINES Patricia (Ms)(p) +351 321 0331
(f) +351 323 7673
patricia.ines@jogossantacasa.ptwebsite
Office nameSCML – SANTA CASA MISERICÓRDIA DE LISBOA MINISTÉRIO DA SOLIDARIEDADE, EMPREGO E DA SEGURANÇA SOCIAL
Office name (en)Ministry of Solidarity, Employment and Social Security
Product categoryJogos Lotarias e Apostas (Gambling & Betting Games)
RoleProduct Contact Point for a specific category of products
AddressRua D. Pedro V nº 2, 1250-094 Lisboa, PT
Working hours-
CommentsContact person (2): Ms. Maria Isabel Pais isabel.pais@jogossantacasa.pt O IPQ é o coordenador de todos os PCP. Com a última alteração da Lei Orgânica do XIX Governo Constitucional resultaram dois Ministérios - o MAOTE e MAM -, com manutenção dos PCP anteriores, respetivamente a APA e o GPP. IPQ is the coordinator of all PCPs. The modification XIX Government Organic Law resulted in two Ministries – MAOTE and MAM - , which keep the previous PCPs, respectively APA e GPP.
Last update26 April 2019
[+]PortugalFARIA DA COSTA Maria Margarida (Ms)(p) +351 21 472 8200 ext. 8303
(f) +351 21 472 8379
Group.reli@apambiente.ptwebsite
Office nameAGÊNCIA PORTUGUESA DO AMBIENTE MINISTÉRIO DO AMBIENTE, ORDENAMENTO DO TERRITÓRIO e ENERGIA
Office name (en)Ministry of Environment and Energy
Product categoryRótulo Ecológico Europeu; REACH; Ecolabel; CLP
RoleProduct Contact Point for a specific category of products
AddressRua da Murgueira, 9/9, 2611-865 Amadora (Zambujal), PT
Working hours-
CommentsRótulo Ecológico Europeu ; Regulamento REACH (Directiva 1907/2006)/CLP (Directiva 1272/2008);(European Ecolabel ; Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH) ; Classification, Labelling and Packaging (CLP))
Last update10 February 2014
[+]Portugal
NEVES Judite (Ms)
CORDEIRO Bruno (Mr)
(p) +351 217 985 361
(f) +351 217 987 104​
judite.neves@infarmed.pt
bruno.cordeiro@infarmed.pt​
http://www.infarmed.pt
Office nameDIRECÇÃO-GERAL DA SAÚDE/ DIRECTORATE-GENERAL OF HEALTH MINISTÉRIO DA SAÚDE
Office name (en)Ministry Of Health
Product categoryProducts for the health sector
RoleProduct Contact Point for a specific category of products
AddressAlameda D. Alfonso Henriques 45, 1049-005 Lisboa, PT
Working hours-
Last update19 September 2018
[+]PortugalVASCONCELOS Bárbara (Ms)(p) +351 217 810 700
(f) +351 217 810 700
barbara.vasconcelos@incm.pt​website
Office nameImprensa Nacional Casa da Moeda, SA. Contrastaria do Porto (Oporto Assay Office) MINISTÉRIO DAS FINANÇAS
Office name (en)Ministry of Finance
Product categoryArtigos de metais preciosos, barras e moedas de metais preciosos (Articles of precious metals, bars and coins of precious metals)
RoleProduct Contact Point for a specific category of products
AddressRua Visconde de Bóbeda s/n, 4000-109 Porto, PT
Working hours-
Last update3 September 2018
[+]PortugalJUDAS Inês (Ms)(p) +351 212 948 100
(f) +351 212 948 223
Reg764@ipq.ptwebsite
Office nameINSTITUTO PORTUGUÊS DA QUALIDADE, MINISTÉRIO DA ECONOMIA E DO EMPREGO
Office name (en)Portuguese Institute for Quality, Ministry of Economy and Employment
Product categoryIndustrial products and products not covered by the remaining PCP
RoleMain Product Contact Point
AddressRua António Gião, nº 2, 2829-513 Caparica, PT
Working hours-
Last update3 September 2018
[+]PortugalR. M. COELHO MOURA Pedro Nuno (Mr)(p) +351 213 703 900
(f) +351 213 874 772
depaex@psp.ptwebsite
Office nameDIRECÇÃO NACIONAL DA POLÍCIA DE SEGURANÇA PÚBLICA – DEPARTAMENTO DE ARMAS E EXPLOSIVOS. MINISTÉRIO DA ADMINISTRAÇÃO INTERNA
Office name (en)Ministry of Internal Affairs
Product categoryArms and firearms
RoleProduct Contact Point for a specific category of products
AddressRua Artilharia 1, nº 21, 1269-003 Lisboa, PT
Working hours-
Last update3 September 2018
[+]RomaniaFĂTULESCU, Carmen(p) +40 21 202 5230
(f) +40 21 202 5245
information_reg515@economie.gov.ro, carmen.fatulescu@economie.gov.rowebsite
Office nameMinistry of Economy, Energy and Business Environment
Product categoryBesides this main PCP, there are three other PCPs for specific areas (see below)
RoleMain product contact point
AddressCalea Victoriei 152, 010096 Bucuresti, RO
Working hours-
Last update19 April 2020
[+]RomaniaCIOROIANU, Luminița(p) +40 21 332 0954 (interior 233/236)
(f) +40 21 332 0615
office@brml.ro, regulament764@brml.rowebsite
Office nameBiroul Român de Metrologie Legală Direcţia Tehnică
Office name (en)Romanian Bureau of Legal Metrology
Product categoryMetrology
RoleProduct Contact Point for a specific cathegory of products
AddressŞos. Vitan Bârzeşti 11, sector 4, 042122 Bucureşti, RO
Working hours-
Last update19 April 2020
[+]RomaniaDUMITRESCU, Andreea(p) +40 37 211 4588

andreea.dumitrescu@mlpda.ro

website
Office nameMinisterul Lucrărilor Publice, Dezvoltării și Administrației
Office name (en)Ministry of Public Works, Development and Administration
Product categoryConstruction products
RoleProduct Contact Point for a specific cathegory of products
AddressBd. Libertății, nr. 16, Latura Nord, sector 5, 050706 Bucureşti, RO
Working hours-
Last update19 April 2020
[+]SlovakiaSTEINLOVA Kvetoslava (Mrs)(p) + 421 2 5249 3521
(f) + 421 2 5249 3521
productinfo@normoff.gov.skwebsite
Office name-
Product categoryAll
RoleHead of the Department
Address-
Working hours-
Last update05 November 2009
[+]SloveniaSMRKOVIC Enisa (Mrs)(p) +386 1 478 3068
(f) +386 1 478 3098
info@sist.siwebsite
Office nameSlovenian Institute for Standardization (SIST)
Product categoryAll
Role-
AddressŠmartinska cesta 152, SI-1000 Ljubljana, SI
Working hours-
Last update26 March 2010
[+]SpainPCP Spain Regulation (EC) 764/2008(p) +34 91 349 37 69
(f) +34 91 349 37 77
pcontactpoint@mincotur.es-
Office name

Subdirección General de Inspección, Certificación y Asistencia Técnica del Comercio Exterior Dirección General de Política Comercial y Competitividad
SECRETARÍA DE ESTADO DE COMERCIO MINISTERIO DE INDUSTRIA, COMERCIO Y TURISMO

Office name (en)

Deputy Directorate for Foreign Trade, Inspection, Certification and Technical Assistance General Directorate for Trade Policy and Competiveness
STATE SECRETARIAT FOR TRADE MINISTRY OF INDUSTRY, COMMERCE AND TURISM

Product categoryAll
Role-
AddressPaseo de la Castellana, 162, 28046 Madrid, ES
Working hours-
Last update19 September 2019
[+]Sweden-(p) +46 8 690 48 00
(f) +46 8 30 67 59
pcp@kommerskollegium.sewebsite (and EN version)
Office nameKommerskollegium
Office name (en)National Board of Trade
Product categoryAll
Role-
AddressBox 6803, S-113 86 Stockholm, SE
Working hours-
Last update8 May 2020
[+]Turkey-(p) +90 312 2125897
(f) +90 312 2128768
abteknik@economy.gov.trwebsite
Office nameRepublic of Turkey Ministry of Economy DG Product Safety & Inspection
Product category-
Role-
Address-
Working hours-
Last update11 July 2014
[+]United Kingdom--mutual.recognition@beis.gov.uk​website
Office name-
Product categoryAll
Role-
Address-
Working hours-
Last update23 April 2019