Binnenmarkt, Industrie, Unternehmertum und KMU

Product contact points

Product contact points

A ‘product contact point’ has been set up in every EU country, as required by Regulation 2019/515 on the mutual recognition of goods. The contact points provide free of charge information within 15 days in response to queries related to Regulation 2009/515 on the mutual recognition of goods.

The role of the product contact points (PCPs) is to provide information on

  • Regulation 2019/515 on the mutual recognition of goods
  • The implementation of EU harmonisation legislation on products

Information on the mutual recognition of goods

The product contact points (PCPs) have to provide the following information online, related to the territory in which they operate

  • information on the principle of mutual recognition and the application of Regulation 2019/515
  • direct contact details for the competent authorities
  • the remedies and procedures available in the event of a dispute between the competent authority and a business, including the problem solving procedure provided by the SOLVIT service

PCPs are also obliged to provide at the request of a business or a competent authority of another EU member country

  • any useful information, such as electronic copies of, or online access to, the national technical rules and national administrative procedures applicable to specific goods, or goods of a specific type, in the territory in which the PCP is established
  • information on whether those goods, or goods of that type, are subject to prior authorisation under national law in the territory in which the PCP is established

Information on the implementation of EU product legislation

In accordance with Article 8(2) of Regulation 2019/1020 on market surveillance and compliance of products, the product contact points provide economic operators, at their request and free of charge, with information concerning the national transposition and implementation of Union harmonisation legislation applicable to products. Union harmonisation legislation covers a wide range of non-food products and includes, in particular, the legal acts listed in Annex I to Regulation 2019/1020.

The PCPs are encouraged to provide their services in several languages and to provide personalised advice to users.

Contact information

The contact information of Product Contact Points is provided based on the request of the data subject and is made public to facilitate citizens and companies wishing to contact them.
Country Name Phone (p), fax (f) Email WWW
[+] Austria - (p) +43 1 71100-805555 service@bmdw.gv.at website (and EN version)
Office name Bundesministerium für Digitalisierung und Wirtschaftsstandort
Product category All
Role -
Address Stubenring 1, 1010 Wien, AT
Working hours -
Last update 23 September 2019
[+] Belgium (p) + 32 (0)2/277 53 36 belspoc@economie.fgov.be website
Office name FPS Economy, SME, self-employed and Energy General Direction Quality and Security Division Quality and Innovation
Product category All
Role -
Address Koning Albert II-laan 16 - 2nd floor (NG III), Bruxelles, 1000, BE
Working hours -
Last update 22 July 2019
[+] Bulgaria NIKIFOROVA VELICHKOVA Jana (Ms) (p) +359 2 940 7336; +359 2 940 7580; + 359 2 940 7565
(f) +359 2 987 8952
infopointBG@mee.government.bg -
Office name Ministry of Economy, Energy and Tourism, Technical Harmonisation and Consumer Policy Directorate. Technical Harmonisation - Foods and Horizontal Policy Unit
Product category All
Role -
Address -
Working hours -
Last update 10 October 2011
[+] Croatia - (p) +385 1 610 6825
(p) +385 1 610 6356
pcp@mingor.hr website
Office name Product Contact Point Croatia - Ministry of Economy
Product category -
Role -
Address Ulica grada Vukovara 78, 10000 Zagreb, HR
Working hours -
Last update 10 October 2013
[+] Cyprus KYPRIANOU Nicos (Mr) (p) + 357 22 409 309
(f) + 357 22 754 103
nkyprianou@mcit.gov.cy website
Office name Cyprus Organization for the Promotion of Quality
Product category All
Role -
Address 13-15, A. Araouzou Str., Nicosia, CY
Working hours -
Last update 10 February 2020
[+] Cyprus CHRISTOFI Christina (Mrs) (p) + 357 22 409 353 chchristofi@papd.mof.gov.cy website
Office name Cyprus Organization for the Promotion of Quality
Product category All
Role -
Address 13-15, A. Araouzou Str., Nicosia, CY
Working hours -
Last update 10 February 2020
[+] Czech Republic PĚČKOVÁ Markéta (Mrs)
VONDŘICH Marek (Mr)
(p) +420 224 221 701
(f) +420 224 853 079
procop@mpo.cz website
Office name ProCoP, Department for European Affairs and the Internal Market, Ministry of Industry and Trade
Product category All
Role -
Address Na Frantisku 32, Praha - Prague, 11015 Praha 1, CZ
Working hours -
Last update 19 January 2018
[+] Denmark - (p) +45 35 46 62 00
(f) +45 35 46 60 01
pcp@erst.dk website
Office name Danish Business Authority
Product category All
Role -
Address Dahlerups Pakhus. Langelinie Allé 17, DK-2100 Copenhagen, DK
Working hours -
Last update 06 November 2012
[+] Estonia - (p) +372 625 6405
(f) +372 6313660
pcp@ttja.ee website
Office name Product Safety and Consumer Protection Division, Internal Market Department
Office name (en) Ministry of Economic Affairs and Communications
Product category All
Role -
Address Harju 11, 15072 Tallinn, EE
Working hours -
Last update 3 May 2021
[+] Finland KUMPULAINEN Minna (Ms) (p) +358 29 5052 224 pcp.finland@tukes.fi website
Office name Ministry of Economic Affairs and Employment / Internal market policy and business law group
Product category All
Role -
Address P.O. Box 32, FI-00023 Government, Finland
Working hours -
Last update 18 May 2020
[+] France MEBTOUCHE Karim (Mr) (p) +33 01 53 44 97 04
(f) +33 01 53 44 98 88
pcp.france@finances.gouv.fr website
Office name Ministère de l’économie, de l’industrie et de l’emploi DGCIS/SQUALPI
Product category All
Role -
Address 12, rue Villiot. Cedex 12, 75572 Paris, FR
Working hours -
Last update 13 September 2010
[+] Germany - (p) +49 30 8104 3702
(f) +49 30 8104 1947
produktinfostelle@bam.de website
Office name BAM Bundesanstalt für Materialforschung und -prüfung
Office name (en) BAM Federal Institute for Materials Research and Testing
Product category All, except food products, agricultural and fish products and products of daily use.
Role -
Address Unter den Eichen 87, D-12205 Berlin, DE
Working hours -
Comments The Federal Agency for Agriculture and Food (BLE) is the competent contact point for food products, agricultural and fish products and products of daily use. The Federal Institute for Materials Research and Testing (BAM) is the competent contact point for all other products.
Last update 28 January 2010
[+] Germany - (p) +49 228 6845 3527 produktinfo@ble.de website
Office name BLE Bundesanstalt für Landwirtschaft und Ernährung
Office name (en) BLE Federal Agency for Agriculture and Food
Product category Food, agricultural and fish products and products of daily use
Role -
Address Deichmanns Aue 29, D-53179 Bonn, DE
Working hours -
Comments The Federal Agency for Agriculture and Food (BLE) is the competent contact point for food products, agricultural and fish products and products of daily use. The Federal Institute for Materials Research and Testing (BAM) is the competent contact point for all other products.
Last update 28 January 2010
[+] Germany - (p) +49 30 78730-0
(f) +49 30 78730-320
pcpc-germany@dibt.de website
Office name Deutsches Institut für Bautechnik
Product category Construction products
Role -
Address Kolonnenstr. 30 B, 10829 Berlin, DE
Working hours -
Last update 19 August 2019
[+] Greece - (p) +30-210-3893680, +30-210-3893991
(f) +30-210-3893999
pcp.greece@ggb.gr website
Office name Directorate of Quality Policy General Secretariat for Industry Ministry for Development and Competitiveness
Product category All
Role -
Address Kaniggos Square 20, 10181 Athens, EL
Working hours -
Last update 6 March 2020
[+] Hungary - (p) +361 458 5568 info@termekpont.hu website
Office name -
Office name (en) Government Office of the Capital City Budapest
Product category All
Role Product Contact Point and Product Contact Point for Construction
Address -
Working hours -
Last update 18 June 2020
[+] Iceland - - postur@anr.is website
Office name Atvinnuvega- og nýsköpunarráðuneyti
Office name (en) Ministry of Industries and Innovation
Product category -
Role -
Address -
Working hours -
Last update 28 May 2021
[+] Ireland MCCABE Eoin (Mr) (p) +353 1 807 3800 pcp@nsai.ie www.nsai.ie
Office name National Standards Authority of Ireland
Product category All
Role Product Contact Point/Information officer
Address 1 Swift Square, Northwood, Santry, Dublin 9, D09 AE4, Ireland
Working hours Mon - Fri, 09.00 to 17.00
Last update 20 September 2018
[+] Italy - (p) +39 06 4705 2642, +39 06 4705 2158
(f) +39 06 4705 2017
pcp.italia@sviluppoeconomico.gov.it website
Office name Ministero dello sviluppo economico. Direzione Generale per il mercato, la concorrenza, il consumatore, la vigilanza e la normativa tecnica del Ministero dello Sviluppo Economico. DIPARTIMENTO PER L’IMPRESA E L’INTERNAZIONALIZZAZIONE
Product category All
Role -
Address Via Veneto, 33, 00187 Rome, IT
Working hours -
Comments Scarica il modulo di richiesta informazioni (Template for information request): http://www.sviluppoeconomico.gov.it/images/stories/recuperi/Dossier/Modello_richiesta_informazioni_a_PCP_Digitale.pdf (22 kB)
Last update 28 October 2010
[+] Latvia - (p) +371 6703 94 30 pcp@liaa.gov.lv website (go to 'entrepreneurs' > 'product rules'
Office name Investment and Development Agency of Latvia
Product category All
Role -
Address 2 Perses Street, Riga, LV-1442, Latvia
Working hours -
Last update 1 July 2020
Liechtenstein Thomas NÄF (Mr) (p) +423 236 69 03 tpmn.avw@llv.li www.avw.llv.li
[+] Lithuania - (p) +370 5 249 9083
(f) +370 5 204 5808
info@enterpriselithuania.com website (in English)
Office name Enterprise Lithuania
Product category All
Role -
Address A. Goštauto st. 40A, LT-03163 Vilnius, LT
Working hours -
Last update 5 February 2020
[+] Lithuania Saulius Oželis s.ozelis@enterpriselithuania.com website (in English)
Office name Enterprise Lithuania
Product category Construction products
Role Product Contact Point for a specific category of product
Address A. Goštauto st. 40A, LT-03163 Vilnius, LT
Working hours -
Last update 13 November 2020
[+] Luxembourg GLANGÉ Pascal (Mr) (p) +352 247 74331 pcpluxembourg@ilnas.etat.lu website (in French)
Office name Institut luxembourgeois de la normalisation, de l'accréditation, de la sécurité et qualité des produits et services
Product category -
Role -
Address -
Working hours -
Last update 10 February 2020
[+] Luxembourg KLEIN Olivier (Mr) (p) +352 247 74329 pcpluxembourg@ilnas.etat.lu website (in French)
Office name Institut luxembourgeois de la normalisation, de l'accréditation, de la sécurité et qualité des produits et services
Product category -
Role -
Address -
Working hours -
Last update 10 February 2020
[+] Malta - (p) +356 23952000 pcp.malta@mccaa.org.mt website
Office name Malta Competition and Consumer Affairs Authority, Technical Regulations Division
Product category All
Role -
Address Mizzi House, National Road, Blata I-Blajda
Working hours -
Last update 5 February 2020
[+] Netherlands - +31 (0)88 602 44 44 contact form (and EN version) website (and EN version)
Office name Netherlands Enterprise Agency - Answers for Business
Product category All
Role -
Address Rijksdienst voor Ondernemend Nederland
Prinses Beatrixlaan 2 | 2595 AL | Den Haag
Postbus 93144 | 2509 AC | Den Haag
Working hours Working days from 9.00-12.00 and 14.00-17.00. Mondays from 10.00.
Last update 5 February 2020
[+] Norway - (p) +47 901 26 403 pcp@nfd.dep.no website
Office name Product Contact Point
Product category -
Role -
Address -
Working hours -
Last update 11 April 2019
[+] Poland - (p) +48 22 411 96 83 PCP@mr.gov.pl website
Office name Ministerstwo Rozwoju, Departament Spraw Europejskich
Office name (en) Ministry of Economic Development, European Affairs Department
Product category All
Role -
Address Plac Trzech Krzyży 3/5, 00-507 Warszawa, PL
Working hours -
Last update 13 February 2020
[+] Portugal - (p)  +351 21 791 91 00 mutualrecognition@dgae.gov.pt website
Office name Direção-Geral das Atividades Económicas
Office name (en) Directorate-General for Economic Activities
Product category
Role
Address Av. Visconde de Valmor, 72,1069 - 041 Lisboa, PT
Working hours -
Last update 13 January 2021
[+] Romania FĂTULESCU, Carmen (p) +40 21 202 5230
(f) +40 21 202 5245
information_reg515@economie.gov.ro, carmen.fatulescu@economie.gov.ro website
Office name Ministry of Economy, Energy and Business Environment
Product category Besides this main PCP, there are three other PCPs for specific areas (see below)
Role Main product contact point
Address Calea Victoriei 152, 010096 Bucuresti, RO
Working hours -
Last update 19 April 2020
[+] Romania CIOROIANU, Luminița (p) +40 21 332 0954 (interior 233/236)
(f) +40 21 332 0615
office@brml.ro, regulament764@brml.ro website
Office name Biroul Român de Metrologie Legală Direcţia Tehnică
Office name (en) Romanian Bureau of Legal Metrology
Product category Metrology
Role Product Contact Point for a specific cathegory of products
Address Şos. Vitan Bârzeşti 11, sector 4, 042122 Bucureşti, RO
Working hours -
Last update 19 April 2020
[+] Romania DUMITRESCU, Andreea (p) +40 37 211 4588

andreea.dumitrescu@mlpda.ro

website
Office name Ministerul Lucrărilor Publice, Dezvoltării și Administrației
Office name (en) Ministry of Public Works, Development and Administration
Product category Construction products
Role Product Contact Point for a specific cathegory of products
Address Bd. Libertății, nr. 16, Latura Nord, sector 5, 050706 Bucureşti, RO
Working hours -
Last update 19 April 2020
[+] Slovakia STEINLOVA Kvetoslava (Mrs) (p) + 421 2 5249 3521
(f) + 421 2 5249 3521
productinfo@normoff.gov.sk website
Office name -
Product category All
Role Head of the Department
Address -
Working hours -
Last update 05 November 2009
[+] Slovenia SMRKOVIC Enisa (Mrs) (p) +386 1 478 3068
(f) +386 1 478 3098
info@sist.si website
Office name Slovenian Institute for Standardization (SIST)
Product category All
Role -
Address Šmartinska cesta 152, SI-1000 Ljubljana, SI
Working hours -
Last update 26 March 2010
[+] Spain PCP Spain Regulation (EC) 764/2008 (p) +34 91 349 37 69
(f) +34 91 349 37 77
pcontactpoint@mincotur.es -
Office name

Subdirección General de Inspección, Certificación y Asistencia Técnica del Comercio Exterior Dirección General de Política Comercial y Competitividad
SECRETARÍA DE ESTADO DE COMERCIO MINISTERIO DE INDUSTRIA, COMERCIO Y TURISMO

Office name (en)

Deputy Directorate for Foreign Trade, Inspection, Certification and Technical Assistance General Directorate for Trade Policy and Competiveness
STATE SECRETARIAT FOR TRADE MINISTRY OF INDUSTRY, COMMERCE AND TURISM

Product category All
Role -
Address Paseo de la Castellana, 162, 28046 Madrid, ES
Working hours -
Last update 19 September 2019
[+] Sweden - (p) +46 8 690 48 00
(f) +46 8 30 67 59
pcp@kommerskollegium.se website (and EN version)
Office name Kommerskollegium
Office name (en) National Board of Trade
Product category All
Role -
Address Box 6803, S-113 86 Stockholm, SE
Working hours -
Last update 8 May 2020
[+] Turkey - (p) +90 312 2125897
(f) +90 312 2128768
abteknik@economy.gov.tr website
Office name Republic of Turkey Ministry of Economy DG Product Safety & Inspection
Product category -
Role -
Address -
Working hours -
Last update 11 July 2014