E-commerce is rapidly evolving, and businesses are trying to adapt to these changes. If you are a business owner in the tourism industry, you should keep the legal aspects of e-commerce in mind when deciding to sell your services or products online (such as allowing online bookings, for example).
In this situation, you are required to follow European legislation on e-commerce regulations. This means your website must clearly notify users of a series of important aspects.
The website should let the user know what they’re agreeing to when buying from you. This means that contractual procedures regarding their purchase must be clearly stated.
They also need to know how they can modify, correct, or eliminate information.
The e-commerce site should confirm all website purchases by notifying the user within 24 hours. These notifications can be delivered electronically or by any other means indicated in the contract. The only requirement is that the method chosen must allow the client to save the notification.
Under the directive on consumer rights, consumers have 14 calendar days should they wish to withdraw from the contract if they are not satisfied with the product. The e-commerce website should inform the user of this right.
Cookies are pieces of data sent by websites that remain stored on a user’s computer to help with future web browsing. However, cookies can also pose a security risk. This means that your e-commerce website must have a cookies policy informing the user that cookies are being used when they access the website.
When gathering user information (via registration, purchase, or contact forms) from those who visit your e-commerce website, you must notify the user that you are collecting their data in line with the requirements of the General Data Protection Regulation (GDPR).
You must also indicate both
All of these policies are designed to offer a higher level of user security for those browsing e-commerce websites. As a tourism business owner, you must respect these policies on your website.
It is also recommended that you stay informed on e-commerce in the EU single market, including on the European directives aiming to establish a harmonised regulatory framework among EU countries.
Before launching your website, you must make sure that it meets all of the requirements on e-commerce and GDPR mentioned above. If your website is already active on the internet, it is important to review and revise the page to make sure that it meets these rules and regulations.
You must respond ‘yes’ to all of the following questions.
If my website includes a newsletter subscription or a contact form
When the user accesses my e-commerce website
When the user makes a purchase on my website
Learn what tourism legislation is, what it encompasses, how it can affect you when creating and managing a tourism business, and how you can keep up to date with any changes in legislation.