Accessible tourism seeks to remove barriers for disabled people when travelling. In recent years this concept has become known as ‘tourism for all’. It aims to allow tourism destinations to be enjoyed equally by everyone.
All tourism businesses and institutions should aim to be universally accessible and create barrier-free tourism.
As an entrepreneur, you have to consider accessibility of tourism and leisure spaces as a basic quality factor – but you should also see it as an opportunity for differentiation and attracting new customers.
You must comprehensively implement accessibility during the design, execution, operation, maintenance and communication of your tourism business.
In this article, the following points will be addressed:
There are various types of accessibility:
This article will deal with physical accessibility. The following groups are the main users of physical accessibility features:
Physical accessibility is regulated not only by international and European regulation, but also by national regulation.
The main accessibility regulations and other instruments on an international and European level are:
Accessible tourism is about making it easy for everyone to enjoy tourism experiences. Making tourism more accessible is not only a social responsibility – there is also a compelling business case for improving accessibility as it can boost the competitiveness of tourism businesses.
Evidence shows that making basic adjustments to a facility, providing accurate information, and understanding the needs of disabled people can result in increased visitor numbers.
Tourist information offices
Restaurants and cafés
For more on how to apply physical accessibility measures in your tourism company, consult information on accessible tourism.
Visit Britain offers case studies on physical accessibility in tourism.
Watch also the ‘Mind the accessibility gap’ conference video summary from June 2014.
For more information about good practice you can consult: