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Postal services

Postal services

Postal services play a key role in an effective and dynamic EU Single Market and they are of crucial importance to businesses and EU citizens alike. The European Commission works on improving the quality of delivery and access to postal services, and aims to complete a well-functioning Single Market for postal services.

Latest news


The tool to find public tariffs on cross-border parcel delivery services in the EU is now online.

The study, 'Development of cross-border e-commerce through parcel delivery' is now available in our collection of studies on the postal sector.

You are invited to attend our public stakeholder workshop on the postal sector that will take place in Brussels on 4 June 2019. 


Why postal services are important

  • EU economy - the EU postal sector accounts for €91 billion or 0.72% of EU GDP (letter post alone accounts for €44 billion or 0.34% of the GDP, and the number of letters was 82 billion).
  • E-commerce - the parcel sector is dynamically growing in terms of volume and plays an important role in the development of e-commerce. Over 6.4 billion items were shipped in 2011.
  • Employment - about 1.2 million people were employed by universal postal service providers in 2013, and other providers of postal services also provide an important source of employment.

Commission objectives

The postal sector has been opened to competition in a gradual and controlled way. The core aims of EU postal policy are to

  • complete the single market for postal services
  • ensure a high quality universal postal service for businesses and consumers at affordable prices
  • improve the quality of service, such as delivery times and convenient access
  • ensure the correct implementation of EU legislation and propose any necessary changes to meet these objectives

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