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Internal Market, Industry, Entrepreneurship and SMEs

The European Regulators Group for Postal Services

The European Regulators Group for Postal Services (ERGP) is an advisory group to the European Commission. It facilitates consultation and cooperation between the independent National Regulatory Authorities (NRAs) in EU countries, and between NRAs and the Commission to help consolidate the internal market for postal services and ensure the consistent application of the postal/parcel legislation.


• Workshop: ERGP work programme 2022 and Green Deal impact on postal sector held on 6 July

ERGP draft work programme 2022 - proposed topics and deliverables
press release
presentation by budbee
presentation by WIEN BOX
ERGP report on the Green Deal and the postal sector

• Press release: ERGP 20th Plenary meeting

ERGP input on a possible reduction of the percentage of the pre-assessment filter mechanism

Public consultations: Work programme 2022 and consumer report

The ERGP held its first plenary meeting of 2021 in virtual format, under the chairmanship of Dr Spyros Pantelis, Vice-Chair of the Hellenic Telecommunications and Post Commission (EETT), supported by the Vice-Chairs Dr Mariano Bacigalupo, Member of the Board of Directors of the Spanish Comisión Nacional de los Mercados y la Competencia (CNMC) and Mr João Cadete de Matos, Chairman of Autoridade Nacional de Comunicações (ANACOM).

The plenary approved the Work Programme for 2022 and the Report on the contractual situation of consumers of postal services. Both documents are submitted to public consultation from 2 July 2021. For the work programme the consultation runs until 1 October 2021. For the Report on the contractual situation of consumers the consultation runs until 12 September 2021. Please send your comments on the draft work programme to and . Your comments on the Report on the contractual situation for consumers should be sent to

ERGP is on LinkedIn


The European Regulators Group for Postal Services (ERGP) is composed of NRAs from EU countries. The Commission, the European Free Trade Association (EFTA) Surveillance Authority, NRAs from European Economic Area countries (Norway, Iceland and Liechtenstein) and EU candidate countries participate as observers to the group.

Participation takes place at the level of heads of the NRAs and the chair is elected from the membership. The Commission provides the secretariat to the group.

Meetings, documents and consultations

Since it was established, the ERGP has played an important role in postal reform and oversight. Comprehensive information about the ERGP meetings and publications is available here.

Expert groups

The ERGP work programme for 2021 was adopted during the ERGP plenary on 27 November 2020.

The work programme is organised based on the 3 strategic pillars of the medium term strategy 2020-2022

  • Strategic pillar I – revisiting the postal sector
  • Strategic pillar II – promoting a competitive EU postal single market
  • Strategic pillar III – empowering end-users and ensuring a user oriented universal service

According to the medium term strategy, in all activities stemming from strategic pillars I, II and III, ERGP will focus on

  • providing proactive and forward-looking support and advice to the European Commission
  • enhanced engagement with relevant stakeholders and international organisations
  • efficiency

The implementation of the 2021 work programme is entrusted to ERGP work groups, composed of experts from national regulatory authorities.

Access Work Group

  • ERGP report on the harmonised measures related to standardised cross border parcel delivery

Members' area

Consumers and Market Indicators Work Group

  • ERGP report on the contractual situation of consumers of postal services
  • ERGP report on quality of service, consumer protection and complaints handling
  • ERGP report on postal core indicators on Covid-19 pandemic impact

Members' area

Cross Border Parcel Delivery Work Group

  • ERGP report on Cross Border Regulation implementation

Members' area

Regulatory Framework Work Group

  • ERGP report on online platforms and e-retailers: implications for the future regulatory framework
  • ERGP report on the impact of the Covid-19 pandemic on the future of the postal sector
  • Advice to the European Commission for special topics of the future regulatory framework

Members' area

Regulatory Tools Work Group

  • ERGP report on the Green Deal's impact on the postal sector

Members' area

ERGP Stakeholders Task Force

  • ERGP internal report on revised RoP and internal rules

Members' area