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The European Regulators Group for Postal Services

The European Regulators Group for Postal Services

The European Regulators Group for Postal Services (ERGP) was established on 10 August 2010. The group serves as a body for reflection, discussion and the provision of advice to the European Commission on postal services. It also aims to facilitate consultation, coordination and cooperation between EU countries and the Commission.

Mission of the ERGP

The Postal Services Directive requires EU countries to designate one or more independent National Regulatory Authorities (NRA) for the postal sector. The ERGP facilitates consultation, coordination and cooperation between NRAs and the Commission.

  • Commission Decision on the establishment of the ERGP

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    ERGP logo

Members and observers

The ERGP is composed of 28 NRAs from EU countries. The Commission, the EFTA Surveillance Authority, NRAs from EEA states (Norway, Iceland and Liechtenstein), Switzerland and 4 EU candidate countries (Turkey, the Former Yugoslav Republic of Macedonia, Serbia and Albania) participate as permanent observers to the group. Other ad-hoc observers may also be invited to the meetings of the group (currently NRAs from Moldova, Bosnia and Herzegovina).

Expert groups

The ERGP work programme 2019 was adopted by the ERGP plenary on 29 November 2018. It is the last to be developed in conformity with the ERGP medium term strategy, 2017 - 2019. The tasks planned in the 2019 work programme are consistent with the 3 strategic pillars of the ERGP medium term strategy 2017-2019:

  • promoting the sustainable provision of a universal postal service
  • promoting a competitive EU postal single market
  • empowering and protecting end-users

The work will be carried out by ERGP expert sub-groups (WG) to develop the following deliverables:

ERGP Regulatory Framework WG

  • ERGP report on developments in the postal sector and implications for regulation
  • ERGP Opinion on the review of the regulatory framework for postal services

WG Members area

ERGP Cross-border parcel delivery WG

  • Report on the provision of information of parcel delivery services (article 4 of Regulation 2018/644)
  • Report on the assessment of cross-border single-piece parcel tariffs (article 6 of Regulation 2018/644)

WG Members area

ERGP Regulatory Accounting WG

  • ERGP report on cross border-subsidization practices

WG Members area

ERGP Market Indicators WG

  • ERGP report on the quality of service, consumer protection and complaints handling ERGP report on postal core indicators

WG Members area 

ERGP Access Regulation WG

  • ERGP report on the development of postal networks and access practices regarding infrastructure related to the parcel market

WG Members area

ERGP Medium Term Strategy 2020-2022 TF

  • ERGP Medium-Term Strategy 2020-2022

WG Members area

Meetings, documents and consultations

Since it was established, the ERGP has played an important role in postal reform and oversight. Comprehensive information about the ERGP meetings and publications is available here:

Meetings

DateMore informationDocuments adopted
29 November 2018On 29 November, the ERGP Held its 15th Plenary meeting in Belgrade under the chairmanship of Mr. Jack Hamande, Member of the Council of the Belgian Institute for Communication and Post (BIPT/IBPT). For more info on the plenary meeting, see the press release. See also the presentation, Assessment of EU parcel delivery markets from the ERGP open workshop in Belgrade on 28 November 2018. Report on allocation of delivery costs - ERGP (18) 42
ERGP work programme 2019 [ERGP PL (18) 46]
Report on the public consultation on the ERGP work programme 2019 [ERGP PL (18) 47]
ERGP Report on the quality of service, consumer protection and complaint handling 2017 - an analysis of trends [ERGP (18) 44]
Flash of the ERGP Report on quality of service, consumer protection and complaint handling - an analysis of trends [ERGP (18) 44b]
ERGP Report on core indicators for Monitoring the European Postal Market (2018) [ERGP (18) 45]
Flash of the ERGP Report on core indicators for monitoring the European Postal Market [ERGP (18) 45b]
29 June 2018On 29 June, the ERGP Held its 14th Plenary meeting in Oslo under the chairmanship of Mr. Jack Hamande, Member of the Council of the Belgian Institute for Communication and Post (BIPT/IBPT). For more info on the plenary meeting, see the press release.ERGP PL (18) 27 (839 kB)
30 November 2017On 30 November 2017 the ERGP held its 13th Plenary meeting in Bonn under the chairmanship of Prof. Angelo Marcello Cardani, President of the Autorità per le Garanzie nelle Comunicazioni (AGCOM) of Italy. For more info on the plenary meeting see the press release.ERGP PL (17) 47 (5 MB), ERGP PL (17) 44 (1 MB), ERGP PL (17) 38 (1 MB), ERGP PL (17) 36b (494 kB), ERGP PL (17) 36 (3 MB), ERGP PL (17) 35b (443 kB), ERGP PL (17) 35 (2 MB), ERGP PL (17) 34 (742 kB), ERGP PL (17) 13 (482 kB)
23 June 2017

On 23 June 2017 the ERGP held its 12th Plenary meeting in Budapest under the chairmanship of Prof. Angelo Marcello Cardani, President of the Autorità per le Garanzie nelle Comunicazioni (AGCOM) of Italy. For more info on the plenary meeting see the press release.

 
25 November 2016

On 25 November 2016 the ERGP held its 11th plenary meeting in Naples under the chairmanship of Veselin Bozhkov, Chairman of the Communications Regulation Commission (CRC) of Bulgaria. For more info on the plenary meeting see the press release.

ERGP (16) 16 (480 kB); ERGP (16) 35 (1 MB); ERGP (16) 36 (1 MB); ERGP (16) 37 (2 MB); ERGP (16) 38 (3 MB); ERGP (16) 41 (934 kB); ERGP (16) 45 (403 kB); ERGP (16) 46 (754 kB);
1 July 2016

On 1 July the ERGP held its 10th plenary meeting in Bulgaria, under the chairmanship of Veselin Bozhkov, Chairman of the Communications Regulation Commission (CRC). The Plenary meeting was preceded by an open Stakeholder Workshop. For more info on the plenary meeting and the workshop see the press release (158 kB)
Wrap-up (3 MB) from stakeholder workshop on the European Regulators Group for Postal Services (ERGP) mid-term strategy

 
3 December 2015

ERGP held its 9th plenary meeting on 03 December 2015 in Brussels, under the chairmanship of Feliksas Dobrovolskis, Director General of the Lithuanian Communications Regulatory Authority (RRT). For more info on the plenary meeting see the press release (454 kB).

ERGP (15) 26 (1 MB); ERGP (15) 27 (1 MB) - Annex (44 kB); ERGP PL (15) 28 (744 kB); ERGP (15) 33 (277 kB); ERGP PL (15) 34 (578 kB)
2 July 2015

ERGP held its 8th plenary meeting on 2 July 2015 in Vilnius, under the chairmanship of Feliksas Dobrovolskis, Director General of the Lithuanian Communications Regulatory Authority (RRT). For more info on the plenary meeting see the summary of discussions and decisions (160 kB).

 
20 November 2014

ERGP held its 7th plenary meeting on 20 November 2014 in Bucharest, under the chairmanship of Catalin Marinescu, Chairman of the Romanian regulatory authority (ANCOM). For more info on the plenary meeting see the press release (423 kB).

 
25 June 2014

ERGP held its 6th plenary meeting on 25 June 2014 in Lisbon, under the chairmanship of Catalin Marinescu, Chairman of the Romanian regulatory authority (ANCOM). For more info on the plenary meeting see the press release (315 kB).

 
21 November 2013

ERGP held its 5th plenary meeting on 21 November 2013 in Luxembourg, under the Chairmanship of Jack Hamande, Chairman of BIPT. For more info on the plenary meeting see the press release (39 kB).

 
27 June 2013

ERGP held its 4th plenary meeting on 27 June 2013 in Rome, under the Chairmanship of Catalin Marinescu, President of ANCOM. For more info on the plenary meeting see the press release (113 kB).

ERGP (12) 28 Rev 1 (540 kB); ERGP (12) 29 (1 MB); ERGP (12) 33 (822 kB)
22 November 2012

ERGP held its 3rd plenary meeting on 22 November 2012 (59 kB) in Stockholm, under the chairmanship of Göran Marby Director General of PTS. For more info on the plenary meeting see the press release (14 kB).

ERGP (12) 30 (889 kB); ERGP (12) 31 (446 kB); ERGP (12) 32 (280 kB); ERGP (12) 36) (541 kB)
24 November 2011

ERGP held its 2nd plenary meeting on 24 November 2011 in Paris (60 kB), under the chairmanship of Joëlle Toledano, ARCEP Executive board member. For more info on the plenary meeting see the press release (113 kB).

ERGP (11) 16 Rev. 1 (268 kB) ERGP (11) 17 Rev. 1 (1 MB)
1 December 2010

The European Regulators Group for Post (ERGP) held its 1st meeting on 1 December 2010 following its establishment on 10 August 2010 by the European Commission.

Rules of Procedure (37 kB)
Work Programme for 2011–2012 (36 kB)

ERGP documents

2018
2017
  • ERGP PL (17) 44 (1 MB) Draft report on assessment of the possible changes of the USO scope in the light of market development and their impact on US sustainability
  • ERGP PL (17) 38 (1 MB) Report on recommendations and best practices in regulation for access to the postal network of the incumbent operator (in terms of competition, prices and quality of service)
  • ERGP PL (17) 36b (494 kB) flash report on core indicators
  • ERGP PL (17) 36 (3 MB) ERGP report on the core indicators
  • ERGP PL (17) 35b (443 kB) Flash report on QoS, consumer protection and complaint handling
  • ERGP PL (17) 35 (2 MB) Report on QoS, consumer protection and complaint handling
  • ERGP PL (17) 34 (742 kB) Report on common set of criteria to increase comparability of different NRA’s studies on postal users´ needs in the future
  • ERGP PL (17) 13 (482 kB) ERGP Work programme 2018 - version after public consultation
  • ERGP (16) 33 (607 kB) ERGP Work Programme for 2017
2016
  • ERGP (16) 46 (754 kB) Flash of the ERGP Report on core indicators for monitoring the European postal market
  • ERGP (16) 45 (403 kB) Flash of the ERGP Report on the quality of service, consumer protection and complaint handling – an analysis of trends
  • ERGP (16) 41 (934 kB) ERGP Report end-to-end competition and access regulation
  • ERGP (16) 38 (3 MB) ERGP Report on core indicators for monitoring the European postal market
  • ERGP (16) 37 (2 MB) ERGP Report on the quality of service, consumer protection and complaint handling – an analysis of trends
  • ERGP (16) 36 (1 MB) ERGP Report on Universal Services in light of changing postal end users´ needs
  • ERGP (16) 35 (1 MB) ERGP Comparative Working Methods for Considering Efficiency of Postal Operators
  • ERGP (16) 16 (480 kB) ERGP Medium Term Strategy 2017-2019 (Final revised version)
  • ERGP PL (16 )40 ERGP technical input paper on the European Commission Proposal for a Regulation of the European Parliament and the Council on cross-border parcel delivery services
  • ERGP Press release (38 kB) on the publication of a European Commission proposal for a Regulation on cross-border parcel delivery services
  • ERGP PL (15) 29 (426 kB) ERGP report on the possible impact of Article 12 application after ECJ C-340/13 - Annex 1 (1 MB) - Annex 2 (625 kB)
2015
2014
  • ERGP (13) 32 Rev. 1 (632 kB) - ERGP Report on best practices in the field of consumer protection, quality of service and complaint handling
  • ERGP (14) 22 (2 MB) - ERGP Report on tariff regulation in the context of volume decline
  • ERGP (14) 23 (2 MB) - ERGP report on the benchmarking of the universal service tariffs
  • ERGP (14) 24 (1 MB) - ERGP Report on the quality of service, complaint handling and consumer protection 2013 – an analysis of trends
  • ERGP (14) 25 (1 MB) - ERGP Report on the implementation of the 2012 ERGP report on indicators for monitoring the postal market
  • ERGP (14) 26 (1 MB) - ERGP Opinion on a better understanding of European cross-border e-commerce parcels delivery market(s) and the functioning of competition
  • ERGP (14) 20 (238 kB) - ERGP activities report 2011-2013
  • ERGP (14) 15 (1 MB) - ERGP Report on experiences of the challenges when implementing a methodology for the net cost calculation based on a reference scenario
  • ERGP (13) 38 Rev. 1 (968 kB) - ERGP Report on end-to-end competition and access in European postal markets
    ERGP (13) 33 Rev. 1 (1 MB) - ERGP Report on indicators on the postal market
  • ERGP (13) 39 (133 kB) – ERGP Work Programme for 2014
2013
  • ERGP (13) 31 (575 kB) – ERGP Report 2013 on the quality of service and end-user satisfaction
  • ERGP (12) 37 (70 kB) – ERGP Work Programme 2013
  • ERGP (13) 28 (694 kB) – ERGP Report on specific cost allocation issues
  • ERGP (13) 37 (745 kB) – ERGP opinion on cross-border parcel delivery
2012
  • ERGP (12) 28 Rev 1 (540 kB) – ERGP Common Position on cost allocation rules
  • ERGP (12) 29 (1 MB) – ERGP Report on net costs of USO – VAT exemption as a benefit or a burden
  • ERGP (12) 30 (889 kB) – ERGP Report on the quality of service and end-user satisfaction
  • ERGP (12) 31 (446 kB) – ERGP Report on the assessment of complaints handling procedures and consumer protection
  • ERGP (12) 32 (280 kB) – ERGP Report on indicators for postal market
  • ERGP (12) 33 (822 kB) – ERGP Report on market data on indicators
  • ERGP (12) 36 (541 kB) – ERGP Report on “access” to the postal network and elements of postal infrastructure
2011
  • ERGP (11) 16 Rev. 1 (261 kB) – ERGP Report on common cost allocation
  • ERGP (11) 17 Rev. 1 (2 MB) – ERGP Report on net cost calculation and evaluation of a reference scenario
  • ERGP (11) 19 (434 kB) – ERGP Report on the quality of service and end-user satisfaction
  • ERGP (11) 20 (398 kB) – ERGP Report on indicators for postal market
  • ERGP (11) 23 (70 kB) – ERGP Work Programme 2012

ERGP public consultations

2019

2018

2017

2016

2015

  • ERGP Work Programme 2015 – ERGP(14)27 (472 kB)
    The consultation period ran from 27 November 2014 until 12 January 2015.

2014

  • Discussion paper (518 kB) on the implementation of Universal Service in the postal sector and the effects of recent changes in some countries on the scope of the USO. The consultation period ran from 18 September until 14 November 2014. Contributions received during the consultation period.
  • ERGP (13) 32 Rev. 1 (724 kB) – ERGP Report on best practices in the field of consumer protection, quality of service and complaint handling. The consultation period ran from 1 July until 29 August 2014.

2013

  • ERGP held a public consultation on the draft ERGP 2014 Work Programme.

2012

  • ERGP held a public consultation on the Draft ERGP 2013 Work Programme (275 kB). Within the period of open consultation, which ran from 30 November 2012 until 9 January 2013. ERGP received no contributions.

2011

Contact us

grow-ergp@ec.europa.eu