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Public consultation: eGovernment Action Plan 2016-2020

Section 1 - General Information

What is this survey about?
The European Commission wants to know your views on the forthcoming 2016-2020 eGovernment Action Plan, one of the key measures needed to complete the Digital Single Market, as stated in the Communication on a Digital Single Market Strategy for Europe. The survey will examine what EU citizens and businesses need and expect from government services in the EU, and what public administrative bodies can or plan to deliver with priority.

The survey includes an optional question on what lessons can be learned from the current Action Plan.

Who can take part in the Survey?

  • Citizens
  • Businesses
  • Public administrative bodies at all levels (international, EU-wide, national, regional and/or local)

30 October 2015 – 22 January 2016.

If your feedback arrives after the deadline, it will not be taken into consideration.

Registration – information about respondents

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The 'once only' submission of information to the public sector

This principle means that members of the public and citizens/businesses should not have to supply the same information more than once to public administrations.

Public sector information

This is information or data that public sector bodies collect, produce, reproduce and disseminate in carrying out their duties. It includes social, economic, geographical, tourist and business information, as well as data on the weather or land registration.

Involving Citizens in producing public services

This means cooperation between citizens and the public sector to improve public sector services.

Electronic/digital identity

'Electronic identity' enables people to prove who they are to access services. At EU level, the eIDAs Regulation (Regulation (EU) N°910/2014) ensures that people and businesses can use their own national electronic identification schemes (eIDs) to access public services in other EU countries where eIDs are available.

Life events

For citizens - moving house, marriage, birth of a child, finding a job or studying, etc. For Businesses - registering a company, hiring staff, reporting on financial statements, etc. Life events' normally require completion of several administrative steps.

Cross-border online public services

In an internal market, these are online government services that have been made available to citizens and businesses in other EU Member States.

One-stop-shops for governments

A single online entry point, e.g. a website for government services to businesses and citizens.

Online end-to-end public sector services

Such services are fully available online and no further steps (e.g. sending in papers, face-to-face appointments) are needed. An example is completing a tax declaration.

Open data

Certain data should be freely available for use and re-use. The Commission's work in this area focuses on reusing public sector information (government data). Examples include geographical information, statistics, weather data, data from publicly funded research projects,etc.

Semantic Interoperability enables systems to combine received information with other information resources and to process it in a meaningful manner.
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