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Published Results: retail-financial-ser...

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Are you replying as:(replying-as)
First name and last name:(organisation-identity-public)
Name of your organisation:([ID2])
Name of the public authority:([ID3])
Is your organisation included in the Transparency Register? (If your organisation is not registered, we invite you to register here, although it is not compulsory to be registered to reply to this consultation. Why a transparency register?)(transparency-register)
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Where are you based and/or where do you carry out your activity?(country)
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Field of activity or sector (if applicable):(activity-field)
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Contributions received are intended for publication on the Commission’s website. Do you agree to your contribution being published? (see specific privacy statement )(contributions-publication)
If you are a firm… 1A. For which financial products could improved cross-border supply increase competition on national markets in terms of better choice and price?([ID8])
Please specify for which other financial products could improved cross-border supply increase competition on national markets in terms of better choice and price:([ID18])
If you are a consumer or consumer organisation... 1B. Which financial products would you be most interested to buy cross-border from other Member States if they suited your needs better than products available on your local market?([ID9])
Please specify which other financial products would you be most interested to buy cross-border from other Member States if they suited your needs better than products available on your local market:([ID10])
If you are a firm... 2A. What are the barriers which prevent firms from directly providing financial services cross-border?([ID12])
Please specify what other barriers prevent firms from directly providing financial services cross-border:([ID13])
If you are a consumer or consumer organisation... 2B. What are the barriers that prevent consumers from directly purchasing products cross-border?([ID4])
Please specify what other barriers prevent consumers from directly purchasing products cross-border:([ID15])
3. Can any of these barriers be overcome in the future by digitalisation and innovation in the FinTech sector?([ID17])
3.1 Please specify which of these barriers can be overcome in the future by digitalisation and innovation in the FinTech sector:([ID23])
Please specify what other barriers can be overcome in the future by digitalisation and innovation in the FinTech sector:([ID20])
Please explain your answer to question 3:([ID11])
4. What can be done to ensure that digitalisation of financial services does not result in increased financial exclusion, in particular of those digitally illiterate?([ID22])
Please specify what else can be done to ensure that digitalisation of financial services does not result in increased financial exclusion, in particular of those digitally illiterate:([ID24])
5. What should be our approach if the opportunities presented by the growth and spread of digital technologies give rise to new consumer protection risks?([ID26])
6. Do customers have access to safe, simple and understandable financial products throughout the European Union?([ID27])
6.1 If customers do not have access to safe, simple and understandable financial products throughout the European Union, what could be done to allow this access?([ID28])
6.1.1 If product simplification is a possible solution to allow this access, please specify if it should be by self-regulation or by regulation or both:([ID31])
Please specify what else could be done to allow this access:([ID29])
Please explain your answer to question 6:([ID14])
7. Is the quality of enforcement of EU retail financial services legislation across the EU a problem for consumer trust and market integration?([ID106])
Please explain your answer to question 7:([ID16])
8. Is there other evidence to be considered or are there other developments that need to be taken into account in relation to cross-border competition and choice in retail financial services?([ID108])
9. What would be the most appropriate channel to raise consumer awareness about the different retail financial services and insurance products available throughout the Union?([ID35])
Please specify what other channel would be the most appropriate to raise consumer awareness about the different retail financial services and insurance products available throughout the Union:([ID36])
10. What more can be done to facilitate cross-border distribution of financial products through intermediaries?([ID38])
11. Is further action necessary to encourage comparability and / or facilitate switching to retail financial services from providers located either in the same or another Member State?([ID39])
If further action is necessary, what action and for which product segments?([ID41])
12. What more can be done at the EU level to tackle the problem of excessive fees charged for cross-border payments (e.g. credit transfers) involving different currencies in the EU?([ID40])
Please specify what else can be done at the EU level to tackle the problem of excessive fees charged for cross-border payments (e.g. credit transfers) involving different currencies in the EU:([ID43])
13. In addition to already existing disclosure requirements*, are there any further actions needed to ensure that consumers know what currency conversion fees they are being charged when they make cross-border transactions?([ID45])
Please specify what other further actions needed to ensure that consumers know what currency conversion fees they are being charged when they make cross-border transactions:([ID46])
14. What can be done to limit unjustified discrimination on the grounds of residence in the retail financial sector including insurance?([ID50])
15. What can be done at the EU level to facilitate the portability of retail financial products – for example, life insurance and private health insurance?([ID51])
Please specify what else can be done at the EU level to facilitate the portability of retail financial products:([ID52])
16. What can be done at the EU level to facilitate access for service providers to mandatory professional indemnity insurance and its cross-border recognition?([ID54])
17. Is further action at the EU level needed to improve the transparency and comparability of financial products (particularly by means of digital solutions) to strengthen consumer trust?([ID58])
Please explain your answer to question 17:([ID59])
18. Should any measures be taken to increase consumer awareness of FIN-NET* and its effectiveness in the context of the Alternative Dispute Resolution Directive’s implementation?([ID60])
18.1 If measures should be taken to increase consumer awareness of FIN-NET and its effectiveness in the context of the Alternative Dispute Resolution Directive’s implementation, what of the following could be done to ensure the above?([ID61])
Please specify what else could be done to increase consumer awareness of FIN-NET and its effectiveness in the context of the Alternative Dispute Resolution Directive’s implementation:([ID30])
Please explain your answer to question 18:([ID62])
19. Do consumers have adequate access to financial compensation in the case of mis-selling of retail financial products and insurance?([ID57])
19.1 If consumers do not have adequate access to financial compensation in the case of mis-selling of retail financial products and insurance, what could be done to ensure this is the case?([ID63])
Please specify what else could be done to ensure that consumers have adequate access to financial compensation in the case of mis-selling of retail financial products and insurance:([ID64])
Please explain your answer to question 19:([ID65])
20. Is action needed to ensure that victims of car accidents are covered by guarantee funds from other Member States in case the insurance company becomes insolvent?([ID66])
Please explain your answer to question 20:([ID67])
21. What further measures could be taken to enhance transparency about ancillary insurance products and to ensure that consumers can make well-informed decisions to purchase these products?([ID68])
21.1 With respect to the car rental sector, are specific measures needed with regard to add-on products?([ID69])
21.2 If specific measures are needed with regard to add-on products, what of the following could be done?([ID109])
Please specify what other specific measures should be taken in your opinion with regard to add-on products in the car rental sector:([ID70])
Please explain your answer to question 21.1:([ID19])
22. What can be done at the EU level to support firms in creating and providing innovative financial digital services across Europe, with appropriate levels of security and consumer protection?([ID75])
23. Is further action needed to improve the application of European Anti-Money Laundering legislation, particularly to ensure that service providers can identify customers at a distance, whilst maintaining the standards of the current framework?([ID76])
If further action is needed to improve the application of European Anti-Money Laundering legislation, particularly to ensure that service providers can identify customers at a distance, whilst maintaining the standards of the current framework, please state additional comments on possible actions (e.g. guidelines at EU level, etc.):([ID77])
Please explain your answer to question 23:([ID78])
24. Is further action necessary to promote the uptake and use of e-ID and e-signatures in retail financial services, including as regards security standards?([ID79])
If further action is necessary to promote the uptake and use of e-ID and e-signatures in retail financial services, including as regards security standards, please state additional comments on possible actions:([ID80])
Please explain your answer to question 24:([ID81])
25. In your opinion, what kind of data is necessary for credit-worthiness assessments?([ID82])
26. Does the increased use of personal financial and non-financial data by firms (including traditionally non-financial firms) require further action to facilitate provision of services or ensure consumer protection?([ID83])
If the increased use of personal financial and non-financial data by firms does require further action to facilitate provision of services or ensure consumer protection, please state additional comments on possible actions:([ID84])
Please explain your answer to question 26:([ID85])
27. Should requirements about the form, content or accessibility of insurance claims histories be strengthened (for instance in relation to period covered or content) to ensure that firms are able to provide services cross-border?([ID86])
If requirements about the form, content or accessibility of insurance claims histories should be strengthened to ensure that firms are able to provide services cross-border, please state additional comments on possible actions:([ID87])
Please explain your answer to question 27:([ID88])
28. Is further action necessary to support firms in providing post-contractual services in another Member State without a subsidiary or branch office?([ID90])
If further action is necessary to support firms in providing post-contractual services in another Member State without a subsidiary or branch office, please state additional comments on possible actions:([ID91])
Please explain your answer to question 28:([ID92])
29. Is further action necessary to encourage lenders to provide mortgage or loans cross-border?([ID89])
29.1 If further action is necessary to encourage lenders to provide mortgage or loans cross-border, on which particular area should the action concentrate?([ID93])
Please specify on which other particular area the action should concentrate:([ID99])
Please explain your answer to question 29:([ID100])
30. Is action necessary at the EU level to make practical assistance available from Member State governments or national competent authorities (e.g. through ’one-stop-shops’) in order to facilitate cross-border sales of financial services, particularly for innovative firms or products?([ID94])
If action is necessary at the EU level to make practical assistance available from Member State governments or national competent authorities in order to facilitate cross-border sales of financial services, particularly for innovative firms or products, please state additional comments on possible actions:([ID95])
Please explain your answer to question 30:([ID96])
31. What steps would be most helpful to make it easy for businesses to take advantage of the freedom of establishment or the freedom of provision of services for innovative products (such as streamlined cooperation between home and host supervisors)?([ID97])
32. For which retail financial services products might standardisation or opt-in regimes be most effective in overcoming differences in the legislation of Member States?([ID98])
Please specify for which other retail financial services products standardisation or opt-in regimes might be most effective in overcoming differences in the legislation of Member States:([ID101])
33. Is further action necessary at the EU level in relation to the ’location of risk’ principle in insurance legislation and to clarify rules on ’general good’ in the insurance sector?([ID103])
If further action is necessary at the EU level in relation to the ’location of risk’ principle in insurance legislation and to clarify rules on ’general good’ in the insurance sector, please state additional comments:([ID104])
Please explain your answer to question 33:([ID105])
34. Please provide any additional comments in the box below:([ID21])
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a private individual
an organisation or a company
a public authority or an international organisation
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Academic institution
Company, SME, micro-enterprise, sole trader
Consultancy, law firm
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Industry association
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Think tank
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International or European organisation
Regional or local authority
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Austria
Belgium
Bulgaria
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Cyprus
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Denmark
Estonia
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France
Germany
Greece
Hungary
Iceland
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Italy
Latvia
Liechtenstein
Lithuania
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Malta
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
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Sweden
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The Netherlands
United Kingdom
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Consumer protection
General civil society representation (non-profit)
Accounting
Auditing
Banking
Credit rating agencies
Insurance
Financial intermediation
Fintech firms
Pension provision
Payment provision
Investment management (e.g. hedge funds, private equity funds, venture capital funds, money market funds, securities)
Market infrastructure operation (e.g. CCPs, CSDs, Stock exchanges)
Social entrepreneurship
Other
Not applicable
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Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)
No, I do not want my response to be published
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Current accounts
Saving accounts
Mortgage credit
Consumer lending
Payment services (e.g. mobile payments)
Car insurance
Life insurance
Private health insurance
Saving and investment products
Other
Don’t know / no opinion / not relevant
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Current accounts
Saving accounts
Mortgage credit
Consumer lending
Payment services (e.g. mobile payments)
Car insurance
Life insurance
Private health insurance
Saving and investment products
Other
Don’t know / no opinion / not relevant
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Language
Differences in national legislation
Additional requirements imposed by national regulators
Impossibility of verifying the identity of cross-border customers
Lack of knowledge of other markets
Cost of servicing clients cross-border (without local infrastructure)
No EU passport available
Other
Don’t know / no opinion / not relevant
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Language
Territorial restrictions (e.g. geo-blocking, residence requirement)
Differences in national legislation
Lack of knowledge of the offer of products in another Member State
Lack of knowledge of redress procedures in another Member State
Other
Don’t know / no opinion / not relevant
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Yes
No
Don’t know / no opinion / not relevant
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Language
Territorial restrictions (e.g. geo-blocking, residence requirement)
Differences in national legislation
Additional requirements imposed by national regulators
Impossibility of verifying the identity of potential cross-border clients
Lack of knowledge of other markets
Lack of knowledge of the offer of products in another Member State
Lack of knowledge of redress procedures in another Member State
Cost of servicing clients cross-border (without local infrastructure)
No EU passport available
Other
Don’t know / no opinion / not relevant
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Improved access to digital means
Digital training offered by the financial industry
Digital training offered by NGOs
Digital training offered by public authorities
Other
Don’t know / no opinion / not relevant
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Yes
No
Don’t know / no opinion / not relevant
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Product simplification
More effective rules on product transparency
More effective product oversight by regulators
Clear categorisation of products according to their riskiness and complexity
Pan-European financial products
Other
Don’t know / no opinion / not relevant
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by self-regulation
by regulation
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Yes
No
Don’t know / no opinion / not relevant
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Independent pan-European comparison websites, including the information on cross-border products
Information campaigns by regulators
Information campaigns by consumer organisations
Marketing campaigns by financial services providers or their associations
Financial intermediaries empowered to offer cross-border financial products
Other
Don’t know / no opinion / not relevant
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Yes, at Member State level
Yes, at EU level
No
Don’t know / no opinion / not relevant
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Aligning cross-border and domestic fees
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment
Before every transaction consumers should explicitly accept the fee they will be charged
No further action is needed
Other
Don’t know / no opinion / not relevant
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No further action is needed
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)
Before every transaction consumers should explicitly accept the conversion fee they will be charged
Other
Don’t know / no opinion / not relevant
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Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living
Encourage insurance firm to sell insurance products with wide geographical coverage
Other
Don’t know / no opinion / not relevant
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Yes
No
Don’t know / no opinion / not relevant
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Yes
No
Don’t know / no opinion / not relevant
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Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes
Provide out-of-court settlement schemes with effective means to solve consumers’ cross-border problems
Ensure that out-of-court settlement schemes operate according to the same rules and offer equally effective means to help consumers across the EU
Ensure that out-of-court settlement schemes operate independently from the financial industry
Other
Don’t know / no opinion / not relevant
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Yes
No
Don’t know / no opinion / not relevant
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Improved access to out-of-court collective redress procedures
Improved access to class actions
Other
Don’t know / no opinion / not relevant
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Yes
No
Don’t know / no opinion / not relevant
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Yes
No
Don’t know / no opinion / not relevant
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All the car rental costs, including insurance, should be presented in a clear and simple way in advance of the purchase / on-line order
All add-ons and optional services should be singled out and consumers should be able to accept or refuse them
Other
Don’t know / no opinion / not relevant
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Yes
No
Don’t know / no opinion / not relevant
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Yes
No
Don’t know / no opinion / not relevant
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Yes, at Member State level
Yes, at EU level
No
Don’t know / no opinion / not relevant
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Yes
No
Don’t know / no opinion / not relevant
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Yes, at Member State level
Yes, at EU level
No
Don’t know / no opinion / not relevant
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Yes
No
Don’t know / no opinion / not relevant
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Overcoming differences in private insolvency rules across the EU
Developing common EU standards on property valuation
Providing for effective access to collateral in case of consumer’s default in other Member States
Ensuring clarity of administrative and notary fees charged in other Member States
Allowing for easier access to national land registers
Facilitating access to land registers cross-border
Improving availability of credit register data for creditworthiness assessments purposes
Other
Don’t know / no opinion / not relevant
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Yes
No
Don’t know / no opinion / not relevant
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Life insurance (This work would build on existing EIOPA research on the Pan-European Personal Pension product)
Mortgage
Other
None
Don’t know / no opinion / not relevant
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Yes
No
Don’t know / no opinion / not relevant
an organisation or a company(organisation-replying-as)
 
Fogliani Francesco Confeserfidi
 
No(no-transparency-register)
 
Consultancy, law firm([ID7])
 
 
 
Italy([ID36])
 
Financial intermediation([ID6])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
Consumer lending([ID10])
Other([ID16])
Finanziamenti a piccole medie imprese , finanza agevolata , fidejussioni , finanziamenti jeremie
 
 
Language([ID9])
Differences in national legislation([ID10])
Impossibility of verifying the identity of cross-border customers([ID10])
 
 
 
Yes([ID20])
Language([ID9])
Impossibility of verifying the identity of potential cross-border clients([ID11])
 
 
Digital training offered by the financial industry([ID10])
 
In my opinion , if the program gestiste that the request is a suitable program , the consumer has no risk other than to normal administration as to possess a current accounts such as
No([ID21])
Product simplification([ID9])
More effective rules on product transparency([ID10])
More effective product oversight by regulators([ID9])
Clear categorisation of products according to their riskiness and complexity([ID10])
 
 
Yes([ID20])
It is because there is too much confusion and variety of products
eg for anti-money laundering , a single reform would be useful for the management of requests for piccolle and medium-sized enterprises , as well as for example the detailed regulation inps for salary backed
Information campaigns by regulators([ID10])
Marketing campaigns by financial services providers or their associations([ID10])
Financial intermediaries empowered to offer cross-border financial products([ID11])
 
one web site where there are offers for consumer
No([ID22])
 
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
 
because nothing is right
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
a national register but not only European , where the various companies and see the various POSITIONS caso of customer request Being able to convert the Policy
Yes([ID20])
the issue is too complex
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
Ensure that out-of-court settlement schemes operate according to the same rules and offer equally effective means to help consumers across the EU([ID9])
 
 
Yes([ID20])
 
 
in Italy there is the oam , but also in this case the register has to be European
Yes([ID20])
i dont know
products with European standards and variables
No([ID10])
 
 
because in Gender Products are already standardized
internt site only if the various lenders , on the same offer propose their services , and easily comparable with the various points for every company that had access to quality indicator
Yes([ID20])
It must be digitally signed which already shows that no one , but has signed the request as well as a registered letter indicating anchela authenticity of the place . as well as a video recording and voice .
 
Yes([ID20])
It must be digitally signed which already shows that no one , but has signed the request as well as a registered letter indicating anchela authenticity of the place . as well as a video recording and voice .
 
basilea 3
Don’t know / no opinion / not relevant([ID89])
 
 
Yes([ID20])
european standard
 
Yes, at EU level([ID21])
call center
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Yes([ID20])
provide knowledge to the end customer
 
provide knowledge to the end customer
Mortgage([ID10])
 
Yes([ID20])
Legislation only
 
the problem all the questions is to unify the books and bring them financial by individual states at the European level as well as legislation This consetirebbe sunstantial final estimate with greater awareness of the various financial and insurance products to choose pordotto mile and already know the financial and insurance products that I can find in other European
a private individual(public-replying-as)
Peter Elliott
 
 
 
 
 
 
 
 
France([ID30])
 
Not applicable([ID10])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
Current accounts([ID9])
Saving accounts([ID10])
Payment services (e.g. mobile payments)([ID11])
Saving and investment products([ID15])
 
Current accounts([ID9])
Saving accounts([ID10])
Saving and investment products([ID15])
 
 
 
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
 
No([ID21])
 
 
My problem is not being able to access banking savings services in the UK from France
Don’t know / no opinion / not relevant([ID12])
 
 
No([ID21])
Other([ID12])
 
Banks in the UK should not be allowed to discriminate against customers on the basis that their place of residence is another EU member state
 
Yes([ID20])
The European Commission has been unable to do anything to make a UK bank offer the same services they offer to UK residents to me as a resident in France.
 
Don’t know / no opinion / not relevant([ID38])
 
 
Yes, at EU level([ID21])
The EU should ensure that in the financial services sector EU citizens cannot be discriminated against based on their place of residence.
Don’t know / no opinion / not relevant([ID12])
 
Don’t know / no opinion / not relevant([ID11])
 
There has to be regulation to prevent financial service providers from withholding services to those resident in another EU state.
Don’t know / no opinion / not relevant([ID25])
 
 
Don’t know / no opinion / not relevant([ID22])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID9])
 
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID94])
 
Don’t know / no opinion / not relevant([ID22])
 
 
Having moved from the UK to France we find we cannot now access the financial services we need in the UK. We now find we are no longer eligible to open a new savings account with our bank in the UK. The UK remains the centre of our economic interests. Naturally we would have hoped to be have been able to preserve our savings by being able to open a new savings account at a competitive rate with our UK bank. We now cannot do this. You would think that EU regulation would protect us against discrimination, and enable us to open a savings account in the UK in the same way as a UK resident. Unfortunately it does not . This makes a mockery of the principle of freedom of movement for the consumer who moves within Europe.
a private individual(public-replying-as)
William Decleyre
 
 
 
 
 
 
 
 
Belgium([ID22])
 
Not applicable([ID10])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
Current accounts([ID9])
Saving accounts([ID10])
Mortgage credit([ID9])
Consumer lending([ID10])
Car insurance([ID12])
Life insurance([ID13])
Private health insurance([ID14])
Saving and investment products([ID15])
 
Saving accounts([ID10])
Car insurance([ID12])
 
Additional requirements imposed by national regulators([ID9])
 
 
 
Yes([ID20])
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Additional requirements imposed by national regulators([ID10])
Impossibility of verifying the identity of potential cross-border clients([ID11])
Lack of knowledge of other markets([ID12])
Lack of knowledge of the offer of products in another Member State([ID13])
 
 
Improved access to digital means([ID9])
 
The EU should be there to create appopriate frameworks before games starts en to keep an eye on things just like in international sports has been done during already more than a century.
No([ID21])
Product simplification([ID9])
More effective rules on product transparency([ID10])
More effective product oversight by regulators([ID9])
Clear categorisation of products according to their riskiness and complexity([ID10])
Pan-European financial products([ID11])
 
 
No([ID21])
Look at the belgian " speculation tax " which could have been avoided trough EU regulation .The question is not to be against or for this text . The result is that ,by lack of international rules , the game is simply played elsewhere
The internet search engines inform people too locally . I once booked an flight ticket via google.tn at a third od the price of Belgium.
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Information campaigns by consumer organisations([ID9])
 
One european language ( of coarse with respect for the local languages ).In sailing and flying they don't seem to have communication problems . How ?
No([ID22])
 
Before every transaction consumers should explicitly accept the fee they will be charged([ID9])
 
Before every transaction consumers should explicitly accept the conversion fee they will be charged([ID9])
 
EU regulations
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
 
EU regulations
No([ID21])
This question can be referred to the already mentioned items above
Yes([ID20])
Ensure that out-of-court settlement schemes operate according to the same rules and offer equally effective means to help consumers across the EU([ID9])
 
 
No([ID21])
Improved access to out-of-court collective redress procedures([ID9])
 
 
Yes([ID20])
I do not know if this already exists
Same set of rules everywhere
Don’t know / no opinion / not relevant([ID9])
 
 
 
I supose this is up ,to the market itself
No([ID21])
 
No , because the financial exchange of information and its rules is already well organised .
Don’t know / no opinion / not relevant([ID22])
 
 
One EU ID card and cardreader . If this is not already so .
Don’t know / no opinion / not relevant([ID89])
 
 
Yes([ID20])
Like for car accidents ,a standard international declaration form
 
Yes, at EU level([ID21])
Poviding lists of local subcontractors.
 
No([ID21])
 
 
With a good set of rules it's up to the players to try and play their game elsewhere.
No([ID21])
 
This is up to the market ;
Knowing that a clear set of rules exists . Thus creating an EU spirit .
Life insurance (This work would build on existing EIOPA research on the Pan-European Personal Pension product)([ID9])
Mortgage([ID10])
 
Yes([ID20])
Already mentioned .
 
Always bear one thing in mind : safe flying starts with international rules , safe sailing also , international games practically don't encounter disputes , why ..... With an ever faster changing and opener world creating adapted international sets of rules should even be practically proactif .
a private individual(public-replying-as)
Pia Eva Conseil
 
 
 
 
 
 
 
 
Belgium([ID22])
 
General civil society representation (non-profit)([ID6])
Other([ID9])
Help to citizens (YEA)
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Current accounts([ID9])
Mortgage credit([ID9])
Consumer lending([ID10])
Payment services (e.g. mobile payments)([ID11])
Private health insurance([ID14])
 
 
 
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Lack of knowledge of the offer of products in another Member State([ID10])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Digital training offered by NGOs([ID9])
 
 
No([ID21])
More effective rules on product transparency([ID10])
Pan-European financial products([ID11])
 
 
 
Yes([ID20])
Consumers can still not open bank accounts, even if working in the country. Rules ( excuse used Money laundering) are becoming more and more strict to people to open and use the services of a bank while abroad (for a certrain time as for working or being posted).
SEPA rules are not always respected by national banks (Germany, Scandinavia)...
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Information campaigns by consumer organisations([ID9])
 
Explain to the banks and the financial intermediaires the rules, the consumers are knowing not the banks!
Yes, at EU level([ID21])
 
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
 
Ask the banks and financial intermediairies to respect the rules already existing. Teach the banks!
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
 
Yes([ID20])
Better information is needed also from the banks ' side.
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
Provide out-of-court settlement schemes with effective means to solve consumers’ cross-border problems([ID10])
Ensure that out-of-court settlement schemes operate independently from the financial industry([ID10])
 
 
No([ID21])
Improved access to out-of-court collective redress procedures([ID9])
Improved access to class actions([ID10])
 
 
Yes([ID20])
Consumers should be clearly told and be given help in case of accident.
Clearly written in the insurance contracts!
 
 
 
 
 
Yes([ID20])
Guidelines published and applied by the banks!
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Yes, at Member State level([ID20])
 
 
Yes([ID20])
 
 
Yes, at EU level([ID21])
 
 
Yes([ID20])
Ensuring clarity of administrative and notary fees charged in other Member States([ID10])
Allowing for easier access to national land registers([ID94])
Facilitating access to land registers cross-border([ID95])
Improving availability of credit register data for creditworthiness assessments purposes([ID96])
 
 
Yes([ID20])
Organise courses to national authorities and financial services.
 
 
Life insurance (This work would build on existing EIOPA research on the Pan-European Personal Pension product)([ID9])
Mortgage([ID10])
 
Yes([ID20])
Location of risks is not well known to persons. A better preparation should be organised.
 
 
a private individual(public-replying-as)
Umberto Di Pasquo
 
 
 
 
 
 
 
 
Belgium([ID22])
 
Banking([ID9])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
a private individual(public-replying-as)
Silvan Schumacher
 
 
 
 
 
 
 
 
Belgium([ID22])
 
Financial intermediation([ID6])
Fintech firms([ID7])
Investment management (e.g. hedge funds, private equity funds, venture capital funds, money market funds, securities)([ID6])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
Consumer lending([ID10])
Payment services (e.g. mobile payments)([ID11])
Life insurance([ID13])
Private health insurance([ID14])
Saving and investment products([ID15])
 
 
 
Differences in national legislation([ID10])
Additional requirements imposed by national regulators([ID9])
Cost of servicing clients cross-border (without local infrastructure)([ID12])
 
 
 
Yes([ID20])
Language([ID9])
Cost of servicing clients cross-border (without local infrastructure)([ID25])
 
 
Don’t know / no opinion / not relevant([ID12])
 
Importantly, most fintech startups aim at increasing the benefits for consumers and do therefore not intend to generate a greater risk. However, they will need to operate within the boundaries in order to protect the consumer. To allow that, a proactive support from the regulators is wished. If possible in a non bureaucratic and accessible way.
No([ID21])
Product simplification([ID9])
 
 
Yes([ID20])
A common European law on retail financial services is welcomed and eases the integration of services across different markets. The difficulties arise when countries impose their own regulations on specific aspects.
 
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Financial intermediaries empowered to offer cross-border financial products([ID11])
 
New startups can provide support regarding this matter and reshape services and benefits intermediaries create. What would be most important to them, is to get access to financial products and consumer information, which larger financial institutions possess. Hence, pushing institutions to open their APIs will certainly help.
No([ID22])
 
Before every transaction consumers should explicitly accept the fee they will be charged([ID9])
 
Before every transaction consumers should explicitly accept the conversion fee they will be charged([ID9])
 
 
 
 
 
No([ID21])
MiFID I and MiFID II will bring more transparency and clarity, we should first wait and observer whether these regulations will suffice.
No([ID21])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
 
 
 
A difficult issue that hampers innovations in financial technology are new regulations that are being imposed. However, they are necessary to increase transparency and to enhance consumer protection. Startups want to comply, but as they often run on a very limited budget, these issues can become great problems. I therefore suggest the introduction of a "regulatory incubator" that is based on best-practices as observed in the UK: 1) Support from the regulator: Innovative solutions should receive help from the regulator (a) to better understand with what they need to comply, (b) to receive support on how these regulations could be part of new solutions and (c) to get support on the applications for a regulatory licenses. Importantly, different startups have different matters, the process would need to stay flexible. The Innovation Hub of the FCA in the UK is doing a good job in regard to this point. 2) Cross-boarder regulatory support: the regulators could support startups that aim at operating in different jurisdictions across the Union. Giving an overview and helping to comply with the regulatory particularities in different countries would be of great help. 3) Regulatory incubation: the regulator or a private institution should be able appoint startups as their representatives. This way a startup can become regulated quickly under the umbrella of a third-party, the high upfront costs of obtaining a regulatory license can be reduced and an ongoing regulatory support could be provided. These practices are already possible in the UK and are associated with the concepts of "regulatory incubator" or "appointed representatives". Costs associated with regulatory compliance are very high and difficult to bear as a startup. Point 1 should therefore be granted for free, point 2 could be offered for a reasonable monthly fee of around €2'000 - €2'500.
Yes([ID20])
 
 
No([ID21])
 
 
 
Yes, at EU level([ID21])
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Further harmonising law in financial services in order not to have to cope with different regulations.
Other([ID9])
Investment management and financial advice
Don’t know / no opinion / not relevant([ID22])
 
 
 
a private individual(public-replying-as)
harri koskiniemi
 
 
 
 
 
 
 
 
Finland([ID29])
 
Insurance([ID7])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
yes. I have been informed that if an insurance is sold to a customer living outside the country of sales the insurance company should notice the FSA of the customers domicile of this sales activity and provide information to this foreign FSA in the language of the FSA. this is a difficulty that efficiently halts this kind of free trade and competition. An insurance company should only be responsible to provide information to the FSA of it's own FSA and/or the FSA of the sales. best regards, harri
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
a private individual(public-replying-as)
Robert Innes
 
 
 
 
 
 
 
 
Belgium([ID22])
 
Other([ID9])
Bishop of the Church of England
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Current accounts([ID9])
Saving accounts([ID10])
Car insurance([ID12])
Life insurance([ID13])
Saving and investment products([ID15])
 
 
 
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
 
Yes([ID20])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
 
 
Improved access to digital means([ID9])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
The residence requirement that makes it impossible to open a bank account when you have moved to another member state, or that - in some cases - seems to encourage banks to close your bank accounts if you move - is seriously annoying and discouraging of movement across member states.
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Marketing campaigns by financial services providers or their associations([ID10])
Financial intermediaries empowered to offer cross-border financial products([ID11])
 
 
Yes, at EU level([ID21])
Make national
 
 
 
 
Make it illegal through EU legislation.
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
 
Don’t know / no opinion / not relevant([ID22])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID9])
 
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Yes([ID20])
Developing common EU standards on property valuation([ID10])
Allowing for easier access to national land registers([ID94])
Facilitating access to land registers cross-border([ID95])
Improving availability of credit register data for creditworthiness assessments purposes([ID96])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Life insurance (This work would build on existing EIOPA research on the Pan-European Personal Pension product)([ID9])
Mortgage([ID10])
 
Yes([ID20])
 
 
 
a private individual(public-replying-as)
Harry Fokken
 
 
 
 
 
 
 
 
The Netherlands([ID51])
 
Consumer protection([ID4])
Auditing([ID8])
Banking([ID9])
Payment provision([ID9])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Mortgage credit([ID9])
Consumer lending([ID10])
Payment services (e.g. mobile payments)([ID11])
 
 
 
Differences in national legislation([ID9])
Lack of knowledge of the offer of products in another Member State([ID10])
 
Yes([ID20])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Lack of knowledge of the offer of products in another Member State([ID13])
Cost of servicing clients cross-border (without local infrastructure)([ID25])
 
 
Improved access to digital means([ID9])
 
I think that the European Union should have an organisation who take car of the software used for this purpose and not the Bank
No([ID21])
More effective rules on product transparency([ID10])
Pan-European financial products([ID11])
 
 
 
Yes([ID20])
There are different rules in different countries
The different countries must have trust in each other. Competition is good for the customers.
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Financial intermediaries empowered to offer cross-border financial products([ID11])
 
They must be allowed by the different countries authorities
Yes, at EU level([ID21])
 
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
 
Same rules in every country
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
 
Yes([ID20])
Inform the customers
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
 
 
No([ID21])
Improved access to out-of-court collective redress procedures([ID9])
 
 
Yes([ID20])
 
 
Don’t know / no opinion / not relevant([ID9])
 
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Yes([ID20])
An e-ID would be better accepted by the different countries
 
A database where every country can look up the financial position of a customer
Yes, at EU level([ID21])
 
 
Yes([ID20])
 
 
Yes, at EU level([ID21])
 
 
Yes([ID20])
Overcoming differences in private insolvency rules across the EU([ID9])
Developing common EU standards on property valuation([ID10])
Ensuring clarity of administrative and notary fees charged in other Member States([ID10])
Allowing for easier access to national land registers([ID94])
Facilitating access to land registers cross-border([ID95])
Improving availability of credit register data for creditworthiness assessments purposes([ID96])
 
 
Yes([ID20])
 
 
 
Mortgage([ID10])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
an organisation or a company(organisation-replying-as)
 
tokos srl
 
No(no-transparency-register)
 
Consultancy, law firm([ID7])
 
 
 
Italy([ID36])
 
Other([ID9])
indipendent financial consulting organization
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
Current accounts([ID9])
Saving and investment products([ID15])
Other([ID16])
financial income tax harmonization
 
 
Differences in national legislation([ID10])
Additional requirements imposed by national regulators([ID9])
Cost of servicing clients cross-border (without local infrastructure)([ID12])
No EU passport available([ID13])
 
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Other([ID12])
taxation base and reporting are wildly different
No([ID21])
 
 
I believe that the different tax treatment is done on purpose to avoid big cross border wealth transfer.
Digital training offered by public authorities([ID10])
 
keep it simple: a "see-trough" clause on vehicles, which are NOT per se financial investments, would increase the sense of ownership of the consumer themselves.
No([ID21])
Other([ID12])
 
de-escalate the enphasis on products, increase awareness of the fact that all products are, after all, only boxes in which the real investments are deposited.
 
Yes([ID20])
whenever a big issue has arisen be it 2008 or otherwise, the enphasis has been on more layers both between savers and their money (higher minimum nominal in bonds, which serve no purpose other than forcing people into managed products) and more rules and regulations: no one for example has ever thought about a single playing field for institution and savers, i.e. what's forbidden for an individual should be also forbidden fi held vicariously through managed accounts. Moreover, the added costs are displacing indipendent advisory activity, thus creating a single risk generation in the banking/fund management industry.
If distribution is regulated at the local levels, and there's no EU wide market access obligation imposed on the banks, the whole exercise is futile.
Financial intermediaries empowered to offer cross-border financial products([ID11])
Other([ID12])
 
EU wide prohibition of barriers to entry or exit: for example, the italian taxation on financial income is so bizantyne to make it a certainty that no intermediary will ever offer most of the services to italian clients from abroad.
Yes, at EU level([ID21])
for example a definition of the financial income tax base as ( gains - losses + earned income + gross accrued interest) as an EU wide reporting obligation/tax base, including tax loss carry forward until recovered with NO limitation between forms of income would still allow countries to impose different tax rates, but everybody could open accounts anywhere and pay in the country of residence, doing all the tax accounting with paper and pencil in 20 minutes.
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
 
No further action is needed([ID9])
 
"proper" insurance is almost impossible to harmonize, at the retail level. other financial activity is limited by distributor/government interests in keeping the money in country. A general obligation in the banking system to offer access to ALL listed instruments (i.e., shares and listed bonds) across the EU would be the minimum objective.
Don’t know / no opinion / not relevant([ID25])
 
depends on the countries' legal framework,and Italy is sadly known for not having the best of legal systems.
No([ID21])
products as in mutual funds are by definition opaque, as the composition varies constantly.
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Yes([ID20])
unless and until car insurance becomes effectively free of home country supervision, there's no other mechanism to insure local compliance to EU standards.
strip them from the basic contracts and put in a separate folder, which can be renounced in full simply by crossing a big "NO" on the cover. better yet, the folder should be sealed, and only by opening it and retrieving a one time code card the client signals conditional acceptance of any ancillary product.
No([ID10])
 
 
as far as I experienced, ancillary products are signaled quite clearly.
for example, make "know your customer" and money laundering laws portable: whenever moneys received are in the form of a bank transfer for within the EU, the original bank has already done those: why do it twice?
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
not ewxperienced enough in those.
Don’t know / no opinion / not relevant([ID89])
 
 
Yes([ID20])
possibly a single EU claims database.
 
Yes, at EU level([ID21])
enforcing a "less is best" clause, i.e. the firms pick which set of requirements to use, either the local one or its own.
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
simply, the host supervisor should not enter into any part of the process to all intent and purposes.
Life insurance (This work would build on existing EIOPA research on the Pan-European Personal Pension product)([ID9])
Mortgage([ID10])
Other([ID9])
financial consultancy and planning
Don’t know / no opinion / not relevant([ID22])
 
 
 
a private individual(public-replying-as)
Alexandre Arino Fort
 
 
 
 
 
 
 
 
Luxembourg([ID40])
 
Banking([ID9])
Other([ID9])
Public institution
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Current accounts([ID9])
Saving accounts([ID10])
Mortgage credit([ID9])
Consumer lending([ID10])
Payment services (e.g. mobile payments)([ID11])
Life insurance([ID13])
 
 
 
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Other([ID12])
No supply - the entities do not offer the products such as credit cards
Yes([ID20])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Impossibility of verifying the identity of potential cross-border clients([ID11])
Other([ID27])
No need for physical offices as cash will disappear from the transactions
 
Improved access to digital means([ID9])
 
It should be tackled by the relevant conduct regulators on a first instance and then regulation later on.
No([ID21])
More effective rules on product transparency([ID10])
 
 
 
Yes([ID20])
Some conduct regulators are more concerned than others on creating a competitive environment.
1) Public ownership of banks. For instance, Luxembourg is quoted as having low concentration of banks but is one of the most uncompetitive markets in the EU. It is a conflict of interest for a conduct authority if he needs to go against banks owned by public authorities when there is a monopolistic competition. 2) Elimination of the barriers to digital progress. a) As an example, notarios in Spain force you to get a bank cheque (specific instrument) to pay for your house, notarios should move to the XXIst century and use escrow accounts, you transfer the money into their account and they are the ones paying the seller upon signature. b) Some UK public authorities still refund by cheque. Institutions should encourage the use of digital means instead of discourage it.
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Information campaigns by consumer organisations([ID9])
Financial intermediaries empowered to offer cross-border financial products([ID11])
 
Homogenesize the real estate market legislation. Banks can't lend mortgages cross-border effectively as they do not have the same legal system in case of repossesion or they can't accept european credit scorings, the MCD fell short in my opinion for that.
Yes, at EU level([ID21])
A switch account legalislation such as the UK one will set the framework to get competition at current account level.
No further action is needed([ID10])
 
No further action is needed([ID9])
 
Impose a non-discrimination legislation on the basis of residency within the UK. I echo the comments that some banks do not allow you to keep your account open if you leave outside of the UK, this is because they need to send the credit cards or letter somewhere... the letter argument is not applicable as I am the first one that does not want more papers in my box in the XXIst century, use email or webpage messaging far more secure and environmentally friendly. Regarding the cards, one card every 3-4 years, is such a cost?
Don’t know / no opinion / not relevant([ID25])
 
 
No([ID21])
I would live that to the private sector. As soon as a cross-market evolves, internet comparisons will be done at EU level.
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
 
 
Yes([ID20])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID9])
 
 
 
Mandate that electronic means of identification are valid for banks to accept for AML purposes. Force the different jurisdictions to accept their documents, the Spanish ID card contains both the identification and proof of address requirements; however in the UK is not accepted as proof of address.
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Access to credit scoring data at EU level.
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Yes, at EU level([ID21])
Contracts are written in local language due to local legislation. There should be no imperative rule to do a contract in French when I as a consumer do not even understand French or at least have a dual contract in the customer/bank and local translation should be allowed, in case of doubt the valid in the court should be the one agreed by customer/bank. Call-centers are not a problem as they can be automated and subsituted by online services. Also, the first wave of users will be migrants that speak the language of the original bank.
 
Yes([ID20])
Overcoming differences in private insolvency rules across the EU([ID9])
Developing common EU standards on property valuation([ID10])
Providing for effective access to collateral in case of consumer’s default in other Member States([ID9])
Ensuring clarity of administrative and notary fees charged in other Member States([ID10])
Allowing for easier access to national land registers([ID94])
Facilitating access to land registers cross-border([ID95])
Improving availability of credit register data for creditworthiness assessments purposes([ID96])
Other([ID97])
Homogeneise the administrative and notary process as much as possible.
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID94])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
an organisation or a company(organisation-replying-as)
 
Asociación Europea de Investigación, Desarrollo e Innovación (AEIDI)
 
Yes(yes-transparency-register)
171425020168-34
Non-governmental organisation([ID11])
 
 
 
Spain([ID48])
 
Consumer protection([ID4])
General civil society representation (non-profit)([ID6])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
Car insurance([ID12])
 
Consumer lending([ID10])
 
Language([ID9])
Impossibility of verifying the identity of cross-border customers([ID10])
 
Language([ID9])
Differences in national legislation([ID9])
 
Yes([ID20])
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
 
 
Improved access to digital means([ID9])
Digital training offered by the financial industry([ID10])
 
Business freedom should prevail and development
No([ID21])
Product simplification([ID9])
More effective rules on product transparency([ID10])
 
 
Don’t know / no opinion / not relevant([ID22])
 
Are important international seals of quality, as unify criteria. They help better identify services and products.
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Marketing campaigns by financial services providers or their associations([ID10])
 
 
Don’t know / no opinion / not relevant([ID40])
 
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
 
Punish entities that refuse to provide services in conditions of competition.
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
 
Information campaigns. Through mandatory rules.
Don’t know / no opinion / not relevant([ID22])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
Regular European rules that set limits on the terms and conditions of these products. Establish requirements for the advertising elements of the companies.
Yes([ID9])
All the car rental costs, including insurance, should be presented in a clear and simple way in advance of the purchase / on-line order([ID9])
All add-ons and optional services should be singled out and consumers should be able to accept or refuse them([ID10])
 
 
Market regulation through rules that give consumer confidence.
Don’t know / no opinion / not relevant([ID22])
 
 
Yes([ID20])
It is essential universal digital signature
 
It must be backed by a bank. The bank should be the one covering the risk.
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID94])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
a private individual(public-replying-as)
Isabelle Binon
 
 
 
 
 
 
 
 
Belgium([ID22])
 
Not applicable([ID10])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Current accounts([ID9])
Saving accounts([ID10])
Mortgage credit([ID9])
Car insurance([ID12])
Saving and investment products([ID15])
 
 
 
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Lack of knowledge of the offer of products in another Member State([ID10])
 
Yes([ID20])
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Lack of knowledge of the offer of products in another Member State([ID13])
Cost of servicing clients cross-border (without local infrastructure)([ID25])
 
 
Digital training offered by the financial industry([ID10])
 
Quel bonheur d'apprendre que la Commission Européènne est toute à fait consciente d'avoir déjà, par le passé, créé des risques pour les consommateurs européens ! Avec Chypre en guise de test puis en 2013 notamment, en déresponsabilisant un peu plus (si c'est possible) les banques avec des produits dérivés garantis par le vol des comptes de dépots (autorisé en France depuis le 1/01/16). La commission, si elle travaille pour le compte des consommateurs et non pour le secteur bancaire (ce qui reste à prouver aux citoyens européens) devrait donc tout mettre en oeuvre pour protéger les dits consommateurs de produits financiers particuliers et entreprises. Une seule solution : séparer les activités de dépôt des activités d'investissement. Puis statuer sur la libre circulation des capitaux. Imposer aux banques de permettre à leurs clients de disposer d'une disponibilité totale non fractionnée en valeur et en temps de l'argent qui leur appartient à eux seuls (!) de façon à faire jouer la concurrence. Contrôler le marché afin d'éviter toute entente commerciale. Supprimer les paradis fiscaux en europe afin que les gens honnêtes n'aient plus peur d'être entendu par tracfin... Défendre le consommateur et son argent génèrera plus de croissance et d'emploi que l'innovation d'un secteur qui tue l'éconnomie et baillonne le politique. Accessoirement, cela permettrait in fine à la Commission et à l'Europe de perdurer et de trouver enfin une légitimité ; car bien évidemment, si les citoyens courbent encore l'échine, il en sera autrement à l'avenir dans le cas d'une crise de type 2008 qui approche ! C'est un choix Islandais que les citoyens européens feraient.
No([ID21])
More effective rules on product transparency([ID10])
Clear categorisation of products according to their riskiness and complexity([ID10])
Pan-European financial products([ID11])
 
 
 
Yes([ID20])
Il n'y plus aucune confiance des consommateurs ni en la législation de l'UE, ni en la gouvernance orchestrée par les différents états membres. On sait que les états membres les appliqueront parce que les instances européennes leur imposent. Ceci de façon autoritaire sans consultation citoyenne (pour exemple referendum en 1995 sur Mastricht, pétition contre le Tafta, position sur les Ogm, etc). C'est là que le problème principal réside. Les instances européennes ont choisi jusqu'ici et jusqu'à preuve du contraire, de miser sur les multinationales faisant ainsi le seul jeu du marché US et de sa politique de domination au détriment des européens et de leurs entreprises qu'elle est pourtant sensée protéger et aider à se développer !
Il faut une harmonisation fiscale sans laquelle rien n'est possible et qui mettra un terme aux fraudes fiscales "légales" auxquelles jouent les multinationales en apauvrissant les comptes publiques des états (Luxembourg excepté...).
Independent pan-European comparison websites, including the information on cross-border products([ID9])
 
Communiquer sur la législation en vigueur ou nouvellement adoptée. Qu'a-t'on le droit de faire ? Quand est-on dans le cadre légal etc ? Aujourd'hui qui le sait ? Même pas mon banquier !
Yes, at EU level([ID21])
Sur tous les produits transfontaliers légalement accessibles.
Other([ID11])
Supprimer la facturation des virements. Les banques se paieront sur la création monétaire qu'elles font déjà induement en prétant en moyenne 9 fois l'argent des déposants ceci sans les rémunérer. La mule est surchargée.
Other([ID10])
1/ communiquer sur tous supports au sujet de ces obligations et directives dont personne n'a connaissance ! 2/ maintenir les frais de conversion lorsque les transactions n'ont pas lieu en euros.si le marché est important, cela contribuera peut-être à agrandir l'euro-zone...
Communiquer sur tous supports au sujet de ces obligations et directives dont personne n'a connaissance ! Fournir aux européens un cadre légal clair contraignant pour les fournisseurs de produits financiers.
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
 
Une harmonisation de sa tarification. Il en va de même pour les tarifs d'assurance automobile : une même compagnie d'assurance (leader mondial) me facture en Belgique le double du montant que je lui versais au Luxembourg pour le même véhicule (pourtant moins coté). En vertu de quoi, ai-je interrogé ? Des tarifs pratiqués en Belgique... C'est un peu court comme justification.
Yes([ID20])
Des mesures d'information du public.
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
Provide out-of-court settlement schemes with effective means to solve consumers’ cross-border problems([ID10])
Ensure that out-of-court settlement schemes operate according to the same rules and offer equally effective means to help consumers across the EU([ID9])
Ensure that out-of-court settlement schemes operate independently from the financial industry([ID10])
 
 
Yes([ID20])
 
 
 
Yes([ID20])
A la charge de l'UE d'imposer aux états membres le montant de ces fonds et leur extraterritorialité.
 
Yes([ID9])
All add-ons and optional services should be singled out and consumers should be able to accept or refuse them([ID10])
 
 
 
No([ID21])
 
Quel pourcentage de la population et des entreprises en Europe blanchit de l'argent ? Minime ! A force de considérer tout le monde comme étant mafieux, les capitaux ne circulent déjà plus. Des instances de contrôle existent déjà. Elles sont suffisantes. Il est de notoriété publique que de grosses banques ont fait du blanchiment et ont été ou sont en cours de condamnation. Leur sanction ? La prison pour les dirigeants ? Non, juste d'énormes amendes payées par les consommateurs via l'augmentation de leurs tarifs. CQFD
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
No([ID21])
 
Une harmonisation suffirait.
No([ID22])
 
Service après-vente en matière de produits financiers ? Des hotlines en différentes langues ?
Yes([ID20])
Overcoming differences in private insolvency rules across the EU([ID9])
Developing common EU standards on property valuation([ID10])
Ensuring clarity of administrative and notary fees charged in other Member States([ID10])
Facilitating access to land registers cross-border([ID95])
Improving availability of credit register data for creditworthiness assessments purposes([ID96])
 
 
No([ID21])
 
Ni l'UE, ni les états (donc les contribuables) n'ont à financer une assistance pour le développement d'un marché privé. Sauf à le nationaliser....
 
Mortgage([ID10])
 
Don’t know / no opinion / not relevant([ID22])
 
 
L'Europe est devenue depuis une vingtaine d'année une véritable nébuleuse totalement inaudible. Ses instances souffrent d'un manque de légitimité criant. De l'eurozone au conseil de l'Europe, en passant par la BCE, elle fonctionne à 2 vitesses voire plus, parait ou devient anti-démocratique, ne laisse aucune marge de manoeuvre aux nations qui la composent ou pire aux citoyens qui sont pourtant son essence (absence de referendum post pétitions entre autres. L'exemple le plus criant et récent étant le chantage fait à la Grèce, la mise à genoux d'un peuple, sa stigmatisation en utilisant la presse (dont la liberté ne revêt plus aucun sens en raison de sa concentration) ceci pour protéger Deutsche Bank, Crédit Agricole et consorts de leurs si lucratifs errements non redistribués. Aujourd'hui, elle est vue comme une tête de pont pour les US (pro TAFTA) alors que forte d'un gigantesque marché de 500 millions de personnes, elle pourrait réellement devenir une grande puissance parmi les autres si elle agissait pour les européens, si elle devenait libre et moins Kafkaïenne et rendait leur fierté aux européens. Ne laissez pas les consommateurs devenir des produits, ou n'oubliez jamais qu'à titre individuel vous le seriez vous aussi. A 52 ans, mère de 3 enfants, faisant pourtant partie des 1% véritablement nantis et solidement informés, je ne me reconnais plus dans cette Europe brutale, inféodée et cela me désespère. Faut-il atteindre un proche point Godwin pour un changement radical ? Je préfère la responsabilité, le devoir et la paix. J'aimerais qu'il y ait à la Commission une volonté de changer ce cap qui mène droit au mur ; la tâche est immense ! Que cela soit vôtre stimulant !
a private individual(public-replying-as)
Michael Schmitz
 
 
 
 
 
 
 
 
Germany([ID31])
 
Not applicable([ID10])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
Current accounts([ID9])
Payment services (e.g. mobile payments)([ID11])
 
Current accounts([ID9])
Payment services (e.g. mobile payments)([ID11])
 
 
 
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Lack of knowledge of redress procedures in another Member State([ID11])
Other([ID12])
Steuerliche Regelungen
Yes([ID20])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Additional requirements imposed by national regulators([ID10])
Impossibility of verifying the identity of potential cross-border clients([ID11])
Cost of servicing clients cross-border (without local infrastructure)([ID25])
No EU passport available([ID26])
 
 
Improved access to digital means([ID9])
 
 
No([ID21])
Product simplification([ID9])
More effective rules on product transparency([ID10])
More effective product oversight by regulators([ID9])
Other([ID12])
Keine Geografische Beschränkung/Wohnsitzerfordernis für die Eröffnung von Konten
 
Yes([ID20])
Zuviele nationale Regelungen oder nationale Kartelle der Finanzinstitute um Kunden auszugrenzen.
 
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Information campaigns by regulators([ID10])
 
Uneingeschränkter Zugang für EU-Bürger, Wegfall von Wechselkursgebühren für Transaktionen von Euro in andere EU-Währungen Die erhobenen Gebühren der Banken sind enorm.
Yes, at EU level([ID21])
 
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
Other([ID11])
alle EU Staaten sollten auch Zahlungen in Euro akzeptieren, auch wenn der Euro nicht die nationale Währung ist. Z.b zum begleichen lokaler Steuern. (sie haben ja einen offiziellen Wechselkurs für jeden Monat), Anbieten eines Kontos in Euro für Behörden im jeweiligen Land.
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
Before every transaction consumers should explicitly accept the conversion fee they will be charged([ID9])
 
 
 
 
es müssen dann die jeweiligen Regelungen im Zielland gelten des Versicherungsnehmers, nicht im Anbieter land. Die Einzelperson ist gegenüber Konzernen im Nachteil ; der schwächere. Alle Regelungen sollten in der Reihenfolge ihrer Auswirkungen betrachtet werden: Einzelperson, Staat, Unternehmen. Unternehmen dürfen sich nicht mehr hinter jahrelangen Prozessen verstecken können, wenn es dann um Auszahlungspflichten bei Versicherungen geht.
Yes([ID20])
bisher war mir das vollkommen unbekannt.
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
Provide out-of-court settlement schemes with effective means to solve consumers’ cross-border problems([ID10])
Ensure that out-of-court settlement schemes operate independently from the financial industry([ID10])
 
 
No([ID21])
Improved access to out-of-court collective redress procedures([ID9])
Improved access to class actions([ID10])
 
 
Yes([ID20])
Insbesondere für Versicherungen aus wirtschaftlich schwächeren Ländern sollten hier Fonds verfügbar sein.
 
No([ID10])
 
 
der Markt ist umkämpft genug.
EUweite gleiche Standards. Nicht der unternehmenssitz im Land mit den geringsten Aufsichtsmöglichkeiten gilt (Lux. Malta, UK)
No([ID21])
 
 
No([ID21])
 
 
Personalausweis. Meldenachweis. GGF. Bankbestätigung über vorhandenes Konto.
Yes, at Member State level([ID20])
Verbot des weiterverkaufs von Daten. BigData Nutzung (Daten als Unternehmenswert)
 
Don’t know / no opinion / not relevant([ID22])
 
 
Yes, at Member State level([ID20])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Yes([ID20])
 
 
einheitliche EU weite Zulassungsregelungen. Aber nicht nach dem kleinsten verfügbaren Standard.
Life insurance (This work would build on existing EIOPA research on the Pan-European Personal Pension product)([ID9])
 
Yes([ID20])
Schnellere Entscheidung in Unklarheiten. Unternehmen dürfen sich nicht als der Stärkere gegenüber einem einzelnen Kranken positionieren dürfen.
 
 
a private individual(public-replying-as)
Vincent Dower
 
 
 
 
 
 
 
 
Ireland([ID35])
 
Banking([ID9])
Insurance([ID7])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Current accounts([ID9])
Saving accounts([ID10])
Mortgage credit([ID9])
Car insurance([ID12])
Life insurance([ID13])
Private health insurance([ID14])
Saving and investment products([ID15])
 
 
 
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Lack of knowledge of the offer of products in another Member State([ID10])
 
Yes([ID20])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Lack of knowledge of the offer of products in another Member State([ID13])
 
 
Digital training offered by the financial industry([ID10])
Digital training offered by public authorities([ID10])
 
We should consider the specific risks and then remedies or solutions.
No([ID21])
Pan-European financial products([ID11])
 
 
 
No([ID21])
Consumers have the protection of up to €100K if institution fails.
If one is a resident in any EU country, one should be able to open accounts in another. At present, the conditions are very onerous.
Information campaigns by regulators([ID10])
Marketing campaigns by financial services providers or their associations([ID10])
Financial intermediaries empowered to offer cross-border financial products([ID11])
 
Make it easier for a resident in one EU country to open accounts in another
Yes, at EU level([ID21])
It is too difficult for residents to open accounts another member state
Don’t know / no opinion / not relevant([ID12])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
 
This is the main issue. A resident in Ireland cannot open a bank account in UK, without very onerous conditions, including presenting in the bank and having proof of UK address. All EU citizens should be able to open accounts or borrow or insure with any company in any other EU state. Insurance rates can vary from country to country and that is fair, depending on local market conditions, but there should be no difference in bank accounts and interest rates.
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
Encouragement. Local legislation and loss ratios will determine premium
 
 
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
 
 
Yes([ID20])
 
 
Both local and EU legislation are adequate in Insurance disputes. There is a common €100K compensation for bank failures
No([ID21])
Each member state should cover the liabilities of their insolvent insurer. To make it a blanket EU guarantee could lead to riskier action taken by some insurers/countries. I take serious issue with the case of SETANTA, a company regisered and regulated in Malta, but selling insurance to Ireland. It became insolvent, yet Malta was able to walk away and Ireland had to pick up the tab. This is wrong. The country where is it registered and regulated by should be responsible for their companies and failures
Consumers should be advised to pay premiums via credit card for extra protection.
Don’t know / no opinion / not relevant([ID9])
 
 
 
Advertising and education of citizens
Yes([ID20])
Perhaps consideration should be given to asking for tax numbers that local revenue authorities can confirm that all is in order.
 
Don’t know / no opinion / not relevant([ID22])
 
 
name, address, proof of funds with financial institution, EU wide database of judgements and mortgages
Don’t know / no opinion / not relevant([ID89])
 
 
Yes([ID20])
Proposal forms should make it clear that if you have a claim on property A, it may affect the terms of insurance on property B with a different underwriter. Alternatively, all claims histories should be related to a paticular insured property/person
 
Yes, at EU level([ID21])
See 20 above.
 
Yes([ID20])
Overcoming differences in private insolvency rules across the EU([ID9])
Providing for effective access to collateral in case of consumer’s default in other Member States([ID9])
Allowing for easier access to national land registers([ID94])
Facilitating access to land registers cross-border([ID95])
Improving availability of credit register data for creditworthiness assessments purposes([ID96])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID94])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
an organisation or a company(organisation-replying-as)
 
TransferWise Ltd
 
Yes(yes-transparency-register)
843309518020-96
Company, SME, micro-enterprise, sole trader([ID6])
 
 
 
United Kingdom([ID52])
 
Fintech firms([ID7])
Payment provision([ID9])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
Current accounts([ID9])
Payment services (e.g. mobile payments)([ID11])
Saving and investment products([ID15])
 
 
 
Differences in national legislation([ID10])
Additional requirements imposed by national regulators([ID9])
No EU passport available([ID13])
Other([ID14])
Lack of transparency in pricing, especially due to the fact that exchange rate margins charged by banks and other payment institutions are not transparent. Local additional requirements can impose barriers too (for example, gold-plated AML regulations).
 
 
Yes([ID20])
Other([ID27])
Lack of transparency and high exchange rate margins can be partially solved by new fintech players offering a more transparent and lower cost service. However, proper enforcement of existing transparency requirements (e.g. in PSD) is needed to truly solve this problem for consumers.
 
Improved access to digital means([ID9])
Digital training offered by public authorities([ID10])
 
Governments and regulators should always consider the potential benefits to consumers alongside the risks. If, for example, some additional risks are created, yet value overall is improved for consumers (through lower prices, or better quality), then intervention may not be required. However, if the risks are significant, then proportional intervention should be considered.
No([ID21])
More effective rules on product transparency([ID10])
 
 
 
Yes([ID20])
PSD requires transparency in cross-border payments and for all charges to be disclosed. Yet the prices quoted by payment institutions for cross-border transfers do not include all charges. In particular, the 'headline' fee for a transfer is often less than the cost of the exchange rate mark-up. Therefore, the spirit of PSD is contravened by almost all market participants, to the detriment of the consumer. More rigorous enforcement is needed to save consumers from the billions of euros they are losing from hidden charges.
A UK petition on the subject of hidden fees in cross-border payments garnered over 30,000 signatures https://www.change.org/p/harriett-baldwin-mp-stop-companies-using-hidden-fees-to-make-unfair-profits-in-foreign-exchange-it-s-time-to-publish-all-fees-up-front
Don’t know / no opinion / not relevant([ID38])
 
 
Don’t know / no opinion / not relevant([ID40])
 
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
 
 
Don’t know / no opinion / not relevant([ID25])
 
 
Don’t know / no opinion / not relevant([ID22])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID9])
 
 
 
Greater consistency of application of rules, such as AML, will help innovative firms to scale across Europe. In addition, application of AML rules by Member States needs to be brought up to date and avoid bias against digital.
Yes([ID20])
The EU should ensure consistent standards across Member States that avoid gold-plating of requirements. In addition, a review could be undertaken of existing guidelines to remove bias against digital. Guidance could be issued at an EU level directing Member States to ensure that regulatory guidance and industry guidance with official status (such as JMLSG in the UK) is up-to-date and future proofed. Currently, it is common to see a bias against new models of identity verification - for example, guidance that places higher value for verification purposes on paper statements rather than online statements.
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID94])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
a private individual(public-replying-as)
Ciaran Tannam
 
 
 
 
 
 
 
 
Ireland([ID35])
 
Not applicable([ID10])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
Current accounts([ID9])
Saving accounts([ID10])
Mortgage credit([ID9])
Consumer lending([ID10])
Payment services (e.g. mobile payments)([ID11])
Car insurance([ID12])
Life insurance([ID13])
Private health insurance([ID14])
Saving and investment products([ID15])
 
Current accounts([ID9])
Saving accounts([ID10])
Mortgage credit([ID9])
Consumer lending([ID10])
Payment services (e.g. mobile payments)([ID11])
Car insurance([ID12])
Life insurance([ID13])
Private health insurance([ID14])
Saving and investment products([ID15])
 
Language([ID9])
Differences in national legislation([ID10])
Additional requirements imposed by national regulators([ID9])
Impossibility of verifying the identity of cross-border customers([ID10])
Lack of knowledge of other markets([ID11])
Cost of servicing clients cross-border (without local infrastructure)([ID12])
No EU passport available([ID13])
 
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Lack of knowledge of the offer of products in another Member State([ID10])
Lack of knowledge of redress procedures in another Member State([ID11])
 
Yes([ID20])
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Impossibility of verifying the identity of potential cross-border clients([ID11])
Lack of knowledge of other markets([ID12])
Lack of knowledge of the offer of products in another Member State([ID13])
Lack of knowledge of redress procedures in another Member State([ID24])
 
 
Digital training offered by NGOs([ID9])
Digital training offered by public authorities([ID10])
 
 
No([ID21])
More effective rules on product transparency([ID10])
Pan-European financial products([ID11])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Independent pan-European comparison websites, including the information on cross-border products([ID9])
 
(1) IBAN portability on a pan European basis. (2) Greater enforcement of SEPA especially in the area of SEPA direct debits and standing orders. (3) Instant SEPA. (4) Oblige price comparison sites run by national regulators to display products from all member states. (5) Oblige banks to display the full FX cost before an FX transaction occurs. Spot rate + margin + fees. All elements. (6) Outlaw the use of "commission free" in the FX market. Still far too common. It is a marketing trick because the FX fee is in the FX margin. (7) Prevent discrimination based on member states residency. (8) Create standard digital KYC rules for all member states.
Yes, at EU level([ID21])
(1) IBAN portability. (2) End discrimination based on member state location. (3) Pan European switching code.
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
Before every transaction consumers should explicitly accept the fee they will be charged([ID9])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
Before every transaction consumers should explicitly accept the conversion fee they will be charged([ID9])
Other([ID10])
Outlaw the term "commission fee" throughout all member states. Force, the FX margin to be stated clearly.
(1) Standard digital KYC rules on a pan EU basis. (2) Outlaw discrimination based on member state address starting with current accounts. (3) Legislation proposes "justifiable exceptions" for financial institutions. Define, very narrowly, what these exceptions are to prevent excessive use of this clause. (4) Standardise legal property rights throughout the EU to encourage risk equalisation for financial institutions. (5) Standardise repossession rules throughout the EU to encourage risk equalisation for financial institutions. (6) Give incentives to financial institutions to encourage cross border participation.
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
Other([ID9])
Address risk discrepancies throughout member states.
 
Yes([ID20])
(1) FX cost transparency through legislation. (2) Pan European price comparisons.
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
Provide out-of-court settlement schemes with effective means to solve consumers’ cross-border problems([ID10])
Ensure that out-of-court settlement schemes operate according to the same rules and offer equally effective means to help consumers across the EU([ID9])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID9])
 
 
 
(1) Standard KYC requirements.
Yes([ID20])
Make requirement standard. Make distance KYC, via web cams, permissible.
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Yes([ID20])
Overcoming differences in private insolvency rules across the EU([ID9])
Developing common EU standards on property valuation([ID10])
Providing for effective access to collateral in case of consumer’s default in other Member States([ID9])
Ensuring clarity of administrative and notary fees charged in other Member States([ID10])
Allowing for easier access to national land registers([ID94])
Facilitating access to land registers cross-border([ID95])
Improving availability of credit register data for creditworthiness assessments purposes([ID96])
 
 
Yes([ID20])
 
 
 
Don’t know / no opinion / not relevant([ID94])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
a private individual(public-replying-as)
TARKA A.
 
 
 
 
 
 
 
 
Belgium([ID22])
 
General civil society representation (non-profit)([ID6])
Other([ID9])
documents
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Mortgage credit([ID9])
Car insurance([ID12])
Private health insurance([ID14])
Saving and investment products([ID15])
 
 
 
Language([ID9])
Lack of knowledge of the offer of products in another Member State([ID10])
Other([ID12])
la non connaissance de la fiscalité du pays
Yes([ID20])
Language([ID9])
Differences in national legislation([ID9])
Additional requirements imposed by national regulators([ID10])
Lack of knowledge of the offer of products in another Member State([ID13])
Lack of knowledge of redress procedures in another Member State([ID24])
Cost of servicing clients cross-border (without local infrastructure)([ID25])
 
 
Digital training offered by NGOs([ID9])
Digital training offered by public authorities([ID10])
Other([ID11])
formation déjà dans les écoles du monde financier, du fonctionnement des banques. des possibilités et des dangers qui existent pour les non initiés. apprentissage du langage financier.
avant tout il faut protéger le consommateur, le bon père/mère de famille qui veut investir les économies durement gagnées pour avoir une retraite paisible ou une vie meilleure. la commission devrait exiger des banques ou des agences qu'elles informent le consommateur avec un langage clair et affichent tous les frais liées aux produits qu'elle vendent. ce langage reste encore beaucoup trop obscur et il y a trop de frais cachés.
No([ID21])
Product simplification([ID9])
More effective rules on product transparency([ID10])
Other([ID12])
classification des produits par des organismes indépendants et non des agences de cotation. (organismes publiques ou ONG)
 
Yes([ID20])
les gens ne sont pas assez informés. seuls les professionels et les "passionés" peuvent s'y retrouver. comment un consomateur pourait-il faire confiance à quelque chose qu'il ne comprends pas ou qu'on lui explique que à moitié. les petits consommateurs ont perdus trop d'argent à cause des courtiers et banques qui devaient gérer leur argent. il semble que dans la majorité des cas, c'est la banque et le courtier qui empochent les bénéficent même quand il ont mal géré l'argent du consommateur. ceci est abération. une loi devrait interdire cela.
 
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Information campaigns by consumer organisations([ID9])
Financial intermediaries empowered to offer cross-border financial products([ID11])
 
 
Yes, at Member State level([ID20])
l'état membre, qui cencé protéger ses citoyens, devrait fournir les renseignements (sites, cours, brochures...) aux personnens qui veulent choisir un produit financier ou assurance. la logique devrait être dans l'intéret du consommateur et non de l'entreprise ou de la banque.
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
Before every transaction consumers should explicitly accept the conversion fee they will be charged([ID9])
 
 
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
 
Yes([ID20])
plus d'information de la part des banques et assurances
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
Ensure that out-of-court settlement schemes operate according to the same rules and offer equally effective means to help consumers across the EU([ID9])
Ensure that out-of-court settlement schemes operate independently from the financial industry([ID10])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
c'est toujours la clareté de l'information qui prime et la transparence des frais cachés.
Don’t know / no opinion / not relevant([ID9])
 
 
 
il faudrait que ses entreprises soient agrées par un organisme ou l'état pour éviter les abus de confiance et qu'ils disparaissent ayant vendu ds produits financiers frudauleux.
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
une liste européenne de personnes endettées ou sur la liste rouge partage des informations
Don’t know / no opinion / not relevant([ID89])
 
 
No([ID21])
 
les questionnaires devraient rester les mêmes, pourquoi plus de renseignements seraient nécessaire? il faudrait qu'on puisse vérifier les informations
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Yes([ID20])
brochures avec explications et possibilité de recours informations via les médias,
 
 
Don’t know / no opinion / not relevant([ID94])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
an organisation or a company(organisation-replying-as)
 
Aire Labs Ltd.
 
No(no-transparency-register)
 
Company, SME, micro-enterprise, sole trader([ID6])
 
 
 
United Kingdom([ID52])
 
Credit rating agencies([ID4])
Fintech firms([ID7])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
Current accounts([ID9])
Saving accounts([ID10])
Mortgage credit([ID9])
Consumer lending([ID10])
 
Don’t know / no opinion / not relevant([ID17])
 
Differences in national legislation([ID10])
Additional requirements imposed by national regulators([ID9])
 
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Lack of knowledge of the offer of products in another Member State([ID10])
 
Yes([ID20])
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Impossibility of verifying the identity of potential cross-border clients([ID11])
Lack of knowledge of other markets([ID12])
Lack of knowledge of the offer of products in another Member State([ID13])
Lack of knowledge of redress procedures in another Member State([ID24])
Cost of servicing clients cross-border (without local infrastructure)([ID25])
No EU passport available([ID26])
 
 
Improved access to digital means([ID9])
Digital training offered by the financial industry([ID10])
Other([ID11])
improved credit scoring methods
Risk assessment should be done, and let companies test out their systems in limited scope or in secluded environment where the potential damage can be controlled and limited if it occurs. If possible, allow companies to find ways to control damage, entrepreneurs aren't stupid, and understand the deficiencies their systems can have.
No([ID21])
More effective rules on product transparency([ID10])
Pan-European financial products([ID11])
 
 
 
No([ID21])
EU provides strong protection to consumers, often too strong and hinders development of technology that can serve better.
Why is it impossible to apply for a loan in Belgium when a person is resident of Hungary? The rigidity and overhangs of old systems are everywhere in financial systems, limiting opportunities and creating real problems to people, ranging from getting a bank account, to getting a loan and simply getting a place to live. Why is it impossible to get a mortgage in Germany to buy a house in Romania? There is no reason for this nonsense.
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Information campaigns by consumer organisations([ID9])
Marketing campaigns by financial services providers or their associations([ID10])
 
Make them available.
Yes, at EU level([ID21])
Making this system on Member state level will result in having multiple systems, where not everyone is included and thus beat the purpose. A pan European comparison with option to limit the search would be perfect.
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
Before every transaction consumers should explicitly accept the fee they will be charged([ID9])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
 
Remove residency requirements. In order to get a bank account, one must become a resident of the country, which takes 6 months. During that time the person is charged excessive fees, cannot get local monthly subscription services and has to face other issues. Why? Credit scoring should be pan european and not rely on past history. See Aire, http://aire.io Standardise banking on pan european level. Currently in order to subscribe to local monthly services, it's implicitly required to have local bank account, which stops migrants from accessing the services.
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
Standardise the certificates and repayments. With various legal requirements, there will be never ending non acceptance of insurance.
Yes([ID20])
There is no way to compare financial products across borders. + it's impossible to take out a loan from a country where one isn't a resident
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
Provide out-of-court settlement schemes with effective means to solve consumers’ cross-border problems([ID10])
Ensure that out-of-court settlement schemes operate independently from the financial industry([ID10])
 
 
Yes([ID20])
 
 
The regulators are quick to punish financial institutions who make a mistake. Good job.
Don’t know / no opinion / not relevant([ID22])
 
Simple comparison of the key features, currently insurance is riddled with corporate terminology and key features hidden.
Yes([ID9])
All the car rental costs, including insurance, should be presented in a clear and simple way in advance of the purchase / on-line order([ID9])
All add-ons and optional services should be singled out and consumers should be able to accept or refuse them([ID10])
 
 
Work with FinTech and not just say what shouldn't be done. Technology is pushing the limits and often doesn't fit into any regulatory brackets. This means it should be phased in, not banned due to incompetency of regulators. Innovation centres with regulators are required, creating internal people who lobby for technology.
No([ID21])
 
AML is working fine at the moment. Additional technology will fit into existing framework.
Yes([ID20])
1. Get Estonia style ID cards: One point of authentication 2. Make them a standard bank card size, no need for abnormal size which doesn't fit anywhere, aka. Romanian cards. 3. With wider spread of fingerprint/bloodvessels, etc authentication, there are advanced and portable ways of authenticating people, visual inspection of a passport is technology which is an overhang from 20th century.
 
1. All data which is used for credit scoring process must have actual relevance to creditworthiness. Datamining to derive a score will not be robust enough to stand the test of time. All data must be gathered with consumer consent, without consumer opt in, it will be the wild-west of data gathering and decisions will be based on unknown data. 2. People don't live in one place anymore and rarely have a landline phone or a traditional credit line. Every time one moves to a new country, their credit score gets wiped clean and they have to start again. People are not aware of what goes into a credit score and why is it even important. 3. People have monthly payments for Netflix, Amazon, Spotify etc, all of which require on time payments every month, but none of which go into their credit score. 4. Transaction based scoring is good, but doesn't cover majority of people as it's a Catch 22. Personality based assessment is required, enabling people to access financial services in real time, without having to wait years to build up transaction history.
Yes, at EU level([ID21])
How data is gathered must be regulated. All data that is used for creditworthiness assessment must show actually proven significance, not just correlation. Having cat pictures on Facebook doesn't make on good or bad credit risk.
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Yes([ID20])
Overcoming differences in private insolvency rules across the EU([ID9])
Facilitating access to land registers cross-border([ID95])
Improving availability of credit register data for creditworthiness assessments purposes([ID96])
 
 
Yes([ID20])
Standardise the products and make it possible for companies to actually provide loans on an automated scale cross borders. Comparison sites will take care of themselves.
 
N/A
Don’t know / no opinion / not relevant([ID94])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
a private individual(public-replying-as)
Alan Swain
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Not applicable([ID10])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
a private individual(public-replying-as)
Michael Bruhn
 
 
 
 
 
 
 
 
Germany([ID31])
 
Social entrepreneurship([ID8])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Current accounts([ID9])
Payment services (e.g. mobile payments)([ID11])
 
 
 
Other([ID12])
intransparent bank fees
No([ID21])
 
 
I think banks would have to be required to publish all fees and exchange rates
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
a private individual(public-replying-as)
Rupesh Parmar
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Not applicable([ID10])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
Consumer lending([ID10])
Payment services (e.g. mobile payments)([ID11])
Car insurance([ID12])
Life insurance([ID13])
Private health insurance([ID14])
Saving and investment products([ID15])
 
Current accounts([ID9])
Saving accounts([ID10])
Mortgage credit([ID9])
Consumer lending([ID10])
Payment services (e.g. mobile payments)([ID11])
Car insurance([ID12])
Life insurance([ID13])
Private health insurance([ID14])
Saving and investment products([ID15])
 
 
 
Lack of knowledge of the offer of products in another Member State([ID10])
Lack of knowledge of redress procedures in another Member State([ID11])
 
Yes([ID20])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Lack of knowledge of other markets([ID12])
Lack of knowledge of the offer of products in another Member State([ID13])
Lack of knowledge of redress procedures in another Member State([ID24])
Cost of servicing clients cross-border (without local infrastructure)([ID25])
 
 
Don’t know / no opinion / not relevant([ID12])
 
To allow redress consistently throughout the EU
No([ID21])
Product simplification([ID9])
More effective rules on product transparency([ID10])
More effective product oversight by regulators([ID9])
Clear categorisation of products according to their riskiness and complexity([ID10])
Pan-European financial products([ID11])
 
 
Yes([ID20])
I dont know how to enforce legislation if i have been effected harshly
 
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Marketing campaigns by financial services providers or their associations([ID10])
Financial intermediaries empowered to offer cross-border financial products([ID11])
 
Everything published in enlish and someone where you can but pan european products
Yes, at EU level([ID21])
 
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
Before every transaction consumers should explicitly accept the fee they will be charged([ID9])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
Before every transaction consumers should explicitly accept the conversion fee they will be charged([ID9])
 
 
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
 
 
 
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
Provide out-of-court settlement schemes with effective means to solve consumers’ cross-border problems([ID10])
Ensure that out-of-court settlement schemes operate according to the same rules and offer equally effective means to help consumers across the EU([ID9])
 
 
No([ID21])
Improved access to out-of-court collective redress procedures([ID9])
Improved access to class actions([ID10])
 
 
Yes([ID20])
 
 
Yes([ID9])
All the car rental costs, including insurance, should be presented in a clear and simple way in advance of the purchase / on-line order([ID9])
All add-ons and optional services should be singled out and consumers should be able to accept or refuse them([ID10])
 
 
 
 
 
 
 
 
 
 
No([ID22])
 
 
Yes([ID20])
 
 
 
 
 
 
 
 
 
 
 
 
 
Mortgage([ID10])
 
Yes([ID20])
 
 
 
a private individual(public-replying-as)
Kay krakauer
 
 
 
 
 
 
 
 
The Netherlands([ID51])
 
Banking([ID9])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
an organisation or a company(organisation-replying-as)
 
Hostingforall Ltd
 
No(no-transparency-register)
 
Company, SME, micro-enterprise, sole trader([ID6])
 
 
 
United Kingdom([ID52])
 
Other([ID9])
Internet Businesses
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
Current accounts([ID9])
Payment services (e.g. mobile payments)([ID11])
 
Current accounts([ID9])
Payment services (e.g. mobile payments)([ID11])
 
Additional requirements imposed by national regulators([ID9])
Impossibility of verifying the identity of cross-border customers([ID10])
Cost of servicing clients cross-border (without local infrastructure)([ID12])
 
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Lack of knowledge of the offer of products in another Member State([ID10])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Improved access to digital means([ID9])
Digital training offered by the financial industry([ID10])
Digital training offered by NGOs([ID9])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID38])
 
 
Don’t know / no opinion / not relevant([ID40])
 
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
Before every transaction consumers should explicitly accept the fee they will be charged([ID9])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
Before every transaction consumers should explicitly accept the conversion fee they will be charged([ID9])
 
 
Don’t know / no opinion / not relevant([ID25])
 
 
Don’t know / no opinion / not relevant([ID22])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID9])
 
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
 
 
 
 
Don’t know / no opinion / not relevant([ID94])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
a private individual(public-replying-as)
Mieczyslaw Kowalski
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Other([ID9])
Retired
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Current accounts([ID9])
Saving accounts([ID10])
Car insurance([ID12])
Saving and investment products([ID15])
 
 
 
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Lack of knowledge of the offer of products in another Member State([ID10])
Lack of knowledge of redress procedures in another Member State([ID11])
 
Yes([ID20])
Language([ID9])
Don’t know / no opinion / not relevant([ID28])
 
 
Improved access to digital means([ID9])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
 
Yes([ID20])
 
 
Independent pan-European comparison websites, including the information on cross-border products([ID9])
 
 
Yes, at EU level([ID21])
 
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
 
 
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
 
Yes([ID20])
 
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
Provide out-of-court settlement schemes with effective means to solve consumers’ cross-border problems([ID10])
Ensure that out-of-court settlement schemes operate according to the same rules and offer equally effective means to help consumers across the EU([ID9])
Ensure that out-of-court settlement schemes operate independently from the financial industry([ID10])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Yes([ID20])
 
 
Don’t know / no opinion / not relevant([ID9])
 
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Yes([ID20])
 
 
 
Yes, at EU level([ID21])
 
 
Yes([ID20])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID94])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
a private individual(public-replying-as)
Jesus Sanz de las Heras
 
 
 
 
 
 
 
 
Spain([ID48])
 
Not applicable([ID10])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
Current accounts([ID9])
Car insurance([ID12])
Private health insurance([ID14])
 
Current accounts([ID9])
Saving accounts([ID10])
Private health insurance([ID14])
 
 
 
Language([ID9])
Differences in national legislation([ID9])
 
Yes([ID20])
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Cost of servicing clients cross-border (without local infrastructure)([ID25])
 
 
Improved access to digital means([ID9])
Digital training offered by public authorities([ID10])
 
I think banks should display the real, mid-market exchange rate whenever you send money abroad.
Yes([ID20])
 
 
 
 
Yes([ID20])
 
 
Marketing campaigns by financial services providers or their associations([ID10])
Financial intermediaries empowered to offer cross-border financial products([ID11])
 
 
 
 
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
 
No further action is needed([ID9])
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
 
I think banks should display the real, mid-market exchange rate whenever you send money abroad.
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
 
Yes([ID20])
 
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
 
 
No([ID21])
Improved access to out-of-court collective redress procedures([ID9])
 
 
No([ID21])
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
a private individual(public-replying-as)
Adam Taylor
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Not applicable([ID10])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Saving accounts([ID10])
Consumer lending([ID10])
Saving and investment products([ID15])
 
 
 
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Lack of knowledge of the offer of products in another Member State([ID10])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Improved access to digital means([ID9])
Digital training offered by public authorities([ID10])
 
Improve regulation
Don’t know / no opinion / not relevant([ID22])
 
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Information campaigns by consumer organisations([ID9])
Financial intermediaries empowered to offer cross-border financial products([ID11])
 
 
Don’t know / no opinion / not relevant([ID40])
 
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
Before every transaction consumers should explicitly accept the fee they will be charged([ID9])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
Before every transaction consumers should explicitly accept the conversion fee they will be charged([ID9])
 
 
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
 
Don’t know / no opinion / not relevant([ID22])
 
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
Provide out-of-court settlement schemes with effective means to solve consumers’ cross-border problems([ID10])
Ensure that out-of-court settlement schemes operate according to the same rules and offer equally effective means to help consumers across the EU([ID9])
Ensure that out-of-court settlement schemes operate independently from the financial industry([ID10])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID9])
 
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID94])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
a private individual(public-replying-as)
Mike Bayliff
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Not applicable([ID10])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Current accounts([ID9])
Saving accounts([ID10])
Car insurance([ID12])
Life insurance([ID13])
Saving and investment products([ID15])
 
 
 
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Lack of knowledge of the offer of products in another Member State([ID10])
Lack of knowledge of redress procedures in another Member State([ID11])
 
Yes([ID20])
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Additional requirements imposed by national regulators([ID10])
Impossibility of verifying the identity of potential cross-border clients([ID11])
Lack of knowledge of other markets([ID12])
Lack of knowledge of the offer of products in another Member State([ID13])
Lack of knowledge of redress procedures in another Member State([ID24])
Cost of servicing clients cross-border (without local infrastructure)([ID25])
 
 
Improved access to digital means([ID9])
Digital training offered by the financial industry([ID10])
Digital training offered by public authorities([ID10])
Other([ID11])
Insufficient personal financial knowledge to comment
Hightened security on the web against fraud
No([ID21])
More effective rules on product transparency([ID10])
More effective product oversight by regulators([ID9])
Clear categorisation of products according to their riskiness and complexity([ID10])
Pan-European financial products([ID11])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Information campaigns by regulators([ID10])
Financial intermediaries empowered to offer cross-border financial products([ID11])
 
 
Yes, at EU level([ID21])
 
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
Before every transaction consumers should explicitly accept the fee they will be charged([ID9])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
Before every transaction consumers should explicitly accept the conversion fee they will be charged([ID9])
 
 
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
 
Don’t know / no opinion / not relevant([ID22])
 
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
Provide out-of-court settlement schemes with effective means to solve consumers’ cross-border problems([ID10])
Ensure that out-of-court settlement schemes operate according to the same rules and offer equally effective means to help consumers across the EU([ID9])
Ensure that out-of-court settlement schemes operate independently from the financial industry([ID10])
 
 
No([ID21])
Improved access to out-of-court collective redress procedures([ID9])
Improved access to class actions([ID10])
 
 
Yes([ID20])
This should reduce the damage (financial) caused by uninsred drivers/companies
 
Don’t know / no opinion / not relevant([ID9])
 
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Up-to-date and reliable databases
Yes, at EU level([ID21])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID94])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
a private individual(public-replying-as)
Henri Weisen
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Other([ID9])
Scientific research
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Current accounts([ID9])
Payment services (e.g. mobile payments)([ID11])
Life insurance([ID13])
 
 
 
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Lack of knowledge of the offer of products in another Member State([ID10])
Lack of knowledge of redress procedures in another Member State([ID11])
 
Yes([ID20])
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Additional requirements imposed by national regulators([ID10])
Impossibility of verifying the identity of potential cross-border clients([ID11])
Lack of knowledge of other markets([ID12])
Lack of knowledge of the offer of products in another Member State([ID13])
Lack of knowledge of redress procedures in another Member State([ID24])
Cost of servicing clients cross-border (without local infrastructure)([ID25])
 
 
Improved access to digital means([ID9])
Digital training offered by the financial industry([ID10])
 
There needs to be a pan-EU certification for financial companies offering cross-border services
No([ID21])
Product simplification([ID9])
More effective rules on product transparency([ID10])
More effective product oversight by regulators([ID9])
Clear categorisation of products according to their riskiness and complexity([ID10])
Pan-European financial products([ID11])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Information campaigns by consumer organisations([ID9])
Marketing campaigns by financial services providers or their associations([ID10])
 
 
Don’t know / no opinion / not relevant([ID40])
 
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
 
Health and accident Insurance claims should not be subject to diagnosis by a doctor from a prescribed member state. (I had a quote in the UK which requires a UK doctor to diagnose in case of an insured event. This is not compatible with my intention to relocate to another European country in a few years)
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
 
Encourage or force insurers to create Europe-wide products
Don’t know / no opinion / not relevant([ID22])
 
Yes([ID20])
Provide out-of-court settlement schemes with effective means to solve consumers’ cross-border problems([ID10])
Ensure that out-of-court settlement schemes operate according to the same rules and offer equally effective means to help consumers across the EU([ID9])
Ensure that out-of-court settlement schemes operate independently from the financial industry([ID10])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID9])
 
 
 
A legislative framework that gives them clear boundary conditions for investing
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
don't know
Yes, at EU level([ID21])
Protection against theft of money, data and identity
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
These are all questions that a retail consumer cannot answer. Am I filing the wrong part of the questionnaire?
Don’t know / no opinion / not relevant([ID94])
 
Don’t know / no opinion / not relevant([ID22])
 
 
Many questions cannot be answered by the general public!
a private individual(public-replying-as)
Brian Harding
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Consumer protection([ID4])
Banking([ID9])
Credit rating agencies([ID4])
Financial intermediation([ID6])
Payment provision([ID9])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Current accounts([ID9])
Saving accounts([ID10])
Mortgage credit([ID9])
Consumer lending([ID10])
Payment services (e.g. mobile payments)([ID11])
Car insurance([ID12])
Life insurance([ID13])
Private health insurance([ID14])
Saving and investment products([ID15])
 
 
 
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Lack of knowledge of the offer of products in another Member State([ID10])
Lack of knowledge of redress procedures in another Member State([ID11])
 
Yes([ID20])
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Additional requirements imposed by national regulators([ID10])
Impossibility of verifying the identity of potential cross-border clients([ID11])
Lack of knowledge of other markets([ID12])
Lack of knowledge of the offer of products in another Member State([ID13])
Lack of knowledge of redress procedures in another Member State([ID24])
Cost of servicing clients cross-border (without local infrastructure)([ID25])
No EU passport available([ID26])
 
 
Improved access to digital means([ID9])
Digital training offered by the financial industry([ID10])
Digital training offered by NGOs([ID9])
Digital training offered by public authorities([ID10])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
 
Yes([ID20])
 
 
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Information campaigns by regulators([ID10])
Information campaigns by consumer organisations([ID9])
Financial intermediaries empowered to offer cross-border financial products([ID11])
 
 
Don’t know / no opinion / not relevant([ID40])
 
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
Before every transaction consumers should explicitly accept the fee they will be charged([ID9])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
Before every transaction consumers should explicitly accept the conversion fee they will be charged([ID9])
 
 
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
 
Yes([ID20])
 
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
Provide out-of-court settlement schemes with effective means to solve consumers’ cross-border problems([ID10])
Ensure that out-of-court settlement schemes operate according to the same rules and offer equally effective means to help consumers across the EU([ID9])
Ensure that out-of-court settlement schemes operate independently from the financial industry([ID10])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID9])
 
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Yes, at EU level([ID21])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID94])
 
Yes([ID20])
 
 
 
a private individual(public-replying-as)
Cecilia Jones
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Other([ID9])
Education
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Consumer lending([ID10])
Payment services (e.g. mobile payments)([ID11])
Private health insurance([ID14])
 
 
 
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Lack of knowledge of the offer of products in another Member State([ID10])
 
Yes([ID20])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Lack of knowledge of the offer of products in another Member State([ID13])
Lack of knowledge of redress procedures in another Member State([ID24])
 
 
Improved access to digital means([ID9])
Digital training offered by public authorities([ID10])
 
Try and legislate against it
No([ID21])
Product simplification([ID9])
More effective product oversight by regulators([ID9])
Pan-European financial products([ID11])
 
 
Don’t know / no opinion / not relevant([ID22])
 
Don’t know
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Financial intermediaries empowered to offer cross-border financial products([ID11])
 
Don’t know
Yes, at EU level([ID21])
Ensure uniformity
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
Before every transaction consumers should explicitly accept the fee they will be charged([ID9])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
Before every transaction consumers should explicitly accept the conversion fee they will be charged([ID9])
 
Freedom of trade and movement should mean what it says
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
Establish Clear accountability and a clear method of redress
Yes([ID20])
Clear legislation and guidance
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
Ensure that out-of-court settlement schemes operate according to the same rules and offer equally effective means to help consumers across the EU([ID9])
Ensure that out-of-court settlement schemes operate independently from the financial industry([ID10])
 
 
Yes([ID20])
 
 
I assume that's what the financial services ombudsman does
Yes([ID20])
Does re-insurance in member states not cover this?
Educate the public
Yes([ID9])
All the car rental costs, including insurance, should be presented in a clear and simple way in advance of the purchase / on-line order([ID9])
All add-ons and optional services should be singled out and consumers should be able to accept or refuse them([ID10])
 
 
Put proper legislation in place
Don’t know / no opinion / not relevant([ID22])
 
 
Yes([ID20])
Educate the public on what is available
 
The same as already exists for current accounts in individual states
Yes, at EU level([ID21])
Ensure there is adequate penalty for misuse
 
Yes([ID20])
more information sharing
 
Yes, at EU level([ID21])
proper legislation and guidance
 
Yes([ID20])
Overcoming differences in private insolvency rules across the EU([ID9])
Developing common EU standards on property valuation([ID10])
Providing for effective access to collateral in case of consumer’s default in other Member States([ID9])
Ensuring clarity of administrative and notary fees charged in other Member States([ID10])
Allowing for easier access to national land registers([ID94])
Improving availability of credit register data for creditworthiness assessments purposes([ID96])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don't know
Life insurance (This work would build on existing EIOPA research on the Pan-European Personal Pension product)([ID9])
Mortgage([ID10])
 
Don’t know / no opinion / not relevant([ID22])
 
 
None
a private individual(public-replying-as)
Adrian Lightfoot
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Not applicable([ID10])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
Current accounts([ID9])
Saving accounts([ID10])
Mortgage credit([ID9])
Consumer lending([ID10])
Payment services (e.g. mobile payments)([ID11])
Car insurance([ID12])
Life insurance([ID13])
Private health insurance([ID14])
Saving and investment products([ID15])
 
Current accounts([ID9])
Saving accounts([ID10])
Mortgage credit([ID9])
Consumer lending([ID10])
Payment services (e.g. mobile payments)([ID11])
Car insurance([ID12])
Life insurance([ID13])
Private health insurance([ID14])
Saving and investment products([ID15])
 
Don’t know / no opinion / not relevant([ID15])
 
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Lack of knowledge of the offer of products in another Member State([ID10])
Lack of knowledge of redress procedures in another Member State([ID11])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID12])
 
There is nothing that can not be over come [ WHERE THERE IS A WILL THERE IS A WAY ]
No([ID21])
Product simplification([ID9])
More effective rules on product transparency([ID10])
More effective product oversight by regulators([ID9])
Clear categorisation of products according to their riskiness and complexity([ID10])
Pan-European financial products([ID11])
Other([ID12])
GET THE AVERAGE NON BANKER IN ON THE REGULATIONS
 
Yes([ID20])
THE PROBLEMS ARE CREATED FROM WITHIN [CREATED TO FAIL ]
ENFORCEABLE LAW AND REGULATIONS SHOULD BE MADE TO FIT
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Information campaigns by consumer organisations([ID9])
 
CURRANT REGULATORS ARE UNFIT FOR PURPOSE INEPT AT BEST
Yes, at EU level([ID21])
ALL
Before every transaction consumers should explicitly accept the fee they will be charged([ID9])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
Before every transaction consumers should explicitly accept the conversion fee they will be charged([ID9])
 
 
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
 
Don’t know / no opinion / not relevant([ID22])
 
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
Provide out-of-court settlement schemes with effective means to solve consumers’ cross-border problems([ID10])
Ensure that out-of-court settlement schemes operate according to the same rules and offer equally effective means to help consumers across the EU([ID9])
Ensure that out-of-court settlement schemes operate independently from the financial industry([ID10])
 
 
No([ID21])
Improved access to out-of-court collective redress procedures([ID9])
Improved access to class actions([ID10])
 
 
Yes([ID20])
MONEY POT
COMPARISON SITES
Yes([ID9])
All the car rental costs, including insurance, should be presented in a clear and simple way in advance of the purchase / on-line order([ID9])
All add-ons and optional services should be singled out and consumers should be able to accept or refuse them([ID10])
 
 
 
Yes([ID20])
MAKE BANKS MORE TRANSPARENT
 
Yes([ID20])
THERE SHOULD BE INDIVIDUAL TIES TO MONEY ID,PHOTO , FINGER PRINTS
 
ID,PHOTO , FINGER PRINTS
Yes, at EU level([ID21])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Yes, at EU level([ID21])
 
 
Yes([ID20])
Overcoming differences in private insolvency rules across the EU([ID9])
Developing common EU standards on property valuation([ID10])
Providing for effective access to collateral in case of consumer’s default in other Member States([ID9])
Ensuring clarity of administrative and notary fees charged in other Member States([ID10])
Allowing for easier access to national land registers([ID94])
Facilitating access to land registers cross-border([ID95])
Improving availability of credit register data for creditworthiness assessments purposes([ID96])
 
 
Yes([ID20])
 
 
 
Life insurance (This work would build on existing EIOPA research on the Pan-European Personal Pension product)([ID9])
Mortgage([ID10])
 
Don’t know / no opinion / not relevant([ID22])
 
 
THERE SHOULD BE A GREATER PUNISHMENT FOR FRAUD AND THEFT
a private individual(public-replying-as)
Ulf Christoffersson
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Other([ID9])
Translation
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Current accounts([ID9])
Saving and investment products([ID15])
 
 
 
Language([ID9])
Differences in national legislation([ID9])
Other([ID12])
Hidden fees and dodgy exchange rates
Don’t know / no opinion / not relevant([ID22])
 
 
 
Improved access to digital means([ID9])
Digital training offered by public authorities([ID10])
 
Hold companies accountable and legislate for clear rules and terms and conditions
Don’t know / no opinion / not relevant([ID22])
 
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Information campaigns by regulators([ID10])
 
 
Yes, at EU level([ID21])
Create awareness through information campaigns
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
Before every transaction consumers should explicitly accept the fee they will be charged([ID9])
Other([ID11])
Cross border fees should be scrapped altogether, there is no reason for them since the consumer performs the work on the digital platform/banking service that they already pay for through account fees
Don’t know / no opinion / not relevant([ID11])
 
Legislate for same rules in all EU countries
Don’t know / no opinion / not relevant([ID25])
 
 
Yes([ID20])
Possibly service providers should report to some EU portal where then consumers can compare. Reason for this being necessary for financial products is because of the low public trust and the sadly proven tainted record from the past where providers haven acted un-ethically
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Yes([ID20])
Insurance companies should be forced to act as any financial service provider and ensure they are insured against their own mis-management of funds, like how banks have guarantee for savings
 
Don’t know / no opinion / not relevant([ID9])
 
 
 
 
Yes([ID20])
Anti-money laundering should be water tight, as money laundering often are symptoms of behaviour that is very damaging for society – not talking about some average individual dodging a bit if tax but rather when it’s on corporate and big wealth level
 
Yes([ID20])
Feels in general, especially with the touch less cards, that the security levels for digital transactions are going way to low
 
 
Yes, at EU level([ID21])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Yes([ID20])
Providers should be obliged to report to these on-stop-shops or comparison websites, run by EU
 
 
Don’t know / no opinion / not relevant([ID94])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
a private individual(public-replying-as)
Marlyn Leese
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Banking([ID9])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Don’t know / no opinion / not relevant([ID17])
 
 
 
Don’t know / no opinion / not relevant([ID13])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID12])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID38])
 
 
Don’t know / no opinion / not relevant([ID40])
 
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
 
 
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID9])
 
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID94])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
a private individual(public-replying-as)
Timothy St John Hayes
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Other([ID9])
Private Individual ( About to purchase property in another EU state.
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
Current accounts([ID9])
Saving accounts([ID10])
Mortgage credit([ID9])
Consumer lending([ID10])
Payment services (e.g. mobile payments)([ID11])
Saving and investment products([ID15])
 
Current accounts([ID9])
Saving accounts([ID10])
Mortgage credit([ID9])
Consumer lending([ID10])
Payment services (e.g. mobile payments)([ID11])
Car insurance([ID12])
Life insurance([ID13])
Saving and investment products([ID15])
 
Differences in national legislation([ID10])
Additional requirements imposed by national regulators([ID9])
Impossibility of verifying the identity of cross-border customers([ID10])
Lack of knowledge of other markets([ID11])
Cost of servicing clients cross-border (without local infrastructure)([ID12])
Other([ID14])
Banks taking a percentage of the exchange rate for transferring currency, Bank charges for international transfers between EU countries. IBAN SWIFT incur extra charges in the UK.
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Lack of knowledge of the offer of products in another Member State([ID10])
Lack of knowledge of redress procedures in another Member State([ID11])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID12])
 
Make the financial providers liable for information, and client security if their services are used.
No([ID21])
Product simplification([ID9])
More effective rules on product transparency([ID10])
Clear categorisation of products according to their riskiness and complexity([ID10])
Pan-European financial products([ID11])
 
 
Yes([ID20])
As the financial markets within the EU are subject to different regulation, enforcement cannot be either quickly dealt with, or uniformly complied with.
Not Sure
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Information campaigns by regulators([ID10])
Information campaigns by consumer organisations([ID9])
Marketing campaigns by financial services providers or their associations([ID10])
Financial intermediaries empowered to offer cross-border financial products([ID11])
Other([ID12])
Any information, especially independent information helps.
More EU wide banks. For example, the Spanish Bank of Santander is very active on the UK high street, but a UK account is invalid without currency transaction commissions should you try to use a branch in Spain.
Yes, at EU level([ID21])
current account, and savings banking.
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
Before every transaction consumers should explicitly accept the fee they will be charged([ID9])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
Before every transaction consumers should explicitly accept the conversion fee they will be charged([ID9])
 
Not Known
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
Not Known
Yes([ID20])
There is no widespread information for such to my knowledge unless you are a specialist.
Don’t know / no opinion / not relevant([ID22])
 
 
 
Yes([ID20])
 
 
The no win, no fee sector in the UK relishes any financial error made by the sector.
Don’t know / no opinion / not relevant([ID22])
 
pubicity
Yes([ID9])
All the car rental costs, including insurance, should be presented in a clear and simple way in advance of the purchase / on-line order([ID9])
All add-ons and optional services should be singled out and consumers should be able to accept or refuse them([ID10])
Other([ID9])
Excess insurance charges should be to a European standard tariff. At present to buy "on the day" is a very expensive business for consumers, as the vendors receive commission for the sale of such products.
 
Not Known
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Not Known
Yes, at EU level([ID21])
 
 
Yes([ID20])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Yes([ID20])
Overcoming differences in private insolvency rules across the EU([ID9])
Ensuring clarity of administrative and notary fees charged in other Member States([ID10])
Allowing for easier access to national land registers([ID94])
Facilitating access to land registers cross-border([ID95])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID94])
 
Don’t know / no opinion / not relevant([ID22])
 
 
Any EU resident should be able to walk into any EU bank, in any EU country, and exchange any currency used within the EU for 0% commission, and at a stated, standard bank rate.
a private individual(public-replying-as)
Brian Aylott
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Social entrepreneurship([ID8])
Other([ID9])
Sport
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
Current accounts([ID9])
Saving accounts([ID10])
Mortgage credit([ID9])
Consumer lending([ID10])
Payment services (e.g. mobile payments)([ID11])
Saving and investment products([ID15])
 
Other([ID16])
Better bank transfer rates, banks to publish the middle rate in full
Differences in national legislation([ID10])
Lack of knowledge of other markets([ID11])
Cost of servicing clients cross-border (without local infrastructure)([ID12])
 
Language([ID9])
Differences in national legislation([ID9])
Lack of knowledge of the offer of products in another Member State([ID10])
Lack of knowledge of redress procedures in another Member State([ID11])
 
Yes([ID20])
Language([ID9])
Differences in national legislation([ID9])
Additional requirements imposed by national regulators([ID10])
Lack of knowledge of other markets([ID12])
Lack of knowledge of the offer of products in another Member State([ID13])
Lack of knowledge of redress procedures in another Member State([ID24])
Cost of servicing clients cross-border (without local infrastructure)([ID25])
 
 
Improved access to digital means([ID9])
Digital training offered by the financial industry([ID10])
Digital training offered by NGOs([ID9])
Digital training offered by public authorities([ID10])
 
Clear every day speech, not techno speak. In a way every one can understand and not misinterprete. Make it legal binding that the public in every EU country gets to hear a fair account on what is happening within the EU. In Britain for example, we here virtually nothing about the day to day life/business or news from other member states. How am I,or the British public supposed to make an informed choice about staying or leaving the EU. The EU should force the UK into making some radio and TV programs about staying in the EU, the benefits of the EU, the misconception about how much better it would be if the UK left the EU. Or better still why doesn't the EU make a two hour documentary for the UK to watch. Very few people understand anything about the EU. GB, should be forced to watch programs about every EU country, foreign languages should be taught at an early age maybe six or seven years of age. We watch programs in the UK, on the news if there is a report from Germany/ Holland/Denmark/Belegium, even Poland and CZ, young people no older than 10-12 years old are talking nearly perfect English. UK should be doing the same. Fairer transparent bank charges throughout the EU, would be a good idea as well.
No([ID21])
Product simplification([ID9])
More effective rules on product transparency([ID10])
More effective product oversight by regulators([ID9])
Clear categorisation of products according to their riskiness and complexity([ID10])
Pan-European financial products([ID11])
 
 
No([ID21])
Banks in the UK are a law unto themselfs, bank charges are massive compared to our EU partners
 
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Information campaigns by regulators([ID10])
Information campaigns by consumer organisations([ID9])
Marketing campaigns by financial services providers or their associations([ID10])
Financial intermediaries empowered to offer cross-border financial products([ID11])
 
 
Yes, at EU level([ID21])
 
Aligning cross-border and domestic fees([ID9])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
 
 
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
 
Yes([ID20])
Maybe some form of garentie
Don’t know / no opinion / not relevant([ID22])
 
 
 
No([ID21])
Improved access to out-of-court collective redress procedures([ID9])
Improved access to class actions([ID10])
 
 
Yes([ID20])
Because of uninsured driver from other member states, disappearing leaving injured parties with no Coase of action
 
Don’t know / no opinion / not relevant([ID9])
 
 
 
Transparency in all dealings
Yes([ID20])
Give more power to interpol,EuroPol,and cross boarder agencies
 
Don’t know / no opinion / not relevant([ID22])
 
 
Bank statements, and maybe independent financial advisers
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Yes([ID20])
Developing common EU standards on property valuation([ID10])
Providing for effective access to collateral in case of consumer’s default in other Member States([ID9])
Ensuring clarity of administrative and notary fees charged in other Member States([ID10])
Allowing for easier access to national land registers([ID94])
Facilitating access to land registers cross-border([ID95])
Improving availability of credit register data for creditworthiness assessments purposes([ID96])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID94])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
a private individual(public-replying-as)
Ian Tucker
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Not applicable([ID10])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Current accounts([ID9])
Payment services (e.g. mobile payments)([ID11])
 
 
 
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Lack of knowledge of the offer of products in another Member State([ID10])
 
Yes([ID20])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Impossibility of verifying the identity of potential cross-border clients([ID11])
Lack of knowledge of other markets([ID12])
Lack of knowledge of the offer of products in another Member State([ID13])
Lack of knowledge of redress procedures in another Member State([ID24])
Cost of servicing clients cross-border (without local infrastructure)([ID25])
 
 
Improved access to digital means([ID9])
 
Clear standards of accountability for fintech companies; European cross border regulation for companies operating across European borders and strengthening of European standards of audit with clear accountability for Auditors
No([ID21])
Product simplification([ID9])
More effective rules on product transparency([ID10])
More effective product oversight by regulators([ID9])
Clear categorisation of products according to their riskiness and complexity([ID10])
Pan-European financial products([ID11])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Information campaigns by regulators([ID10])
Information campaigns by consumer organisations([ID9])
 
 
Don’t know / no opinion / not relevant([ID40])
 
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
Before every transaction consumers should explicitly accept the fee they will be charged([ID9])
Other([ID11])
Companies should be required to show the mid market exchange rate alongside and as prominently as the exchange rate they offer
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
Before every transaction consumers should explicitly accept the conversion fee they will be charged([ID9])
 
 
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
 
Don’t know / no opinion / not relevant([ID22])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Yes([ID9])
All the car rental costs, including insurance, should be presented in a clear and simple way in advance of the purchase / on-line order([ID9])
All add-ons and optional services should be singled out and consumers should be able to accept or refuse them([ID10])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Yes, at Member State level([ID20])
Explicit and informed consumer consent should be required to use personal data for any other purpose than for which it was obtained or to share it except for purposes of criminal investigation.
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID94])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
a private individual(public-replying-as)
Grant Young
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Not applicable([ID10])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Saving accounts([ID10])
Saving and investment products([ID15])
 
 
 
Language([ID9])
Differences in national legislation([ID9])
Lack of knowledge of the offer of products in another Member State([ID10])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Improved access to digital means([ID9])
Digital training offered by public authorities([ID10])
 
Careful checking and consultation prior to launch of products.
Don’t know / no opinion / not relevant([ID22])
 
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Information campaigns by consumer organisations([ID9])
 
 
Yes, at Member State level([ID20])
 
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
 
 
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
 
Yes([ID20])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Yes([ID20])
 
 
In the Uk many people have received compensation however, we need to limit the extent to which lawyers and others cash in on this.
Yes([ID20])
 
 
Yes([ID9])
All the car rental costs, including insurance, should be presented in a clear and simple way in advance of the purchase / on-line order([ID9])
All add-ons and optional services should be singled out and consumers should be able to accept or refuse them([ID10])
 
 
 
Yes([ID20])
 
 
Yes([ID20])
 
 
 
Yes, at Member State level([ID20])
 
 
Yes([ID20])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Yes([ID20])
Developing common EU standards on property valuation([ID10])
Providing for effective access to collateral in case of consumer’s default in other Member States([ID9])
Ensuring clarity of administrative and notary fees charged in other Member States([ID10])
Allowing for easier access to national land registers([ID94])
Improving availability of credit register data for creditworthiness assessments purposes([ID96])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Mortgage([ID10])
 
Don’t know / no opinion / not relevant([ID22])
 
 
The more which can be done to remove hidden clauses or dishonest selling to consumers the better. Frankly this sort of corporate dishonesty is now endemic in the UK.
a private individual(public-replying-as)
Lucy Nattrass
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Banking([ID9])
Pension provision([ID8])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Current accounts([ID9])
Saving accounts([ID10])
Saving and investment products([ID15])
 
 
 
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Lack of knowledge of the offer of products in another Member State([ID10])
Lack of knowledge of redress procedures in another Member State([ID11])
 
Yes([ID20])
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Impossibility of verifying the identity of potential cross-border clients([ID11])
Cost of servicing clients cross-border (without local infrastructure)([ID25])
 
 
Improved access to digital means([ID9])
Digital training offered by NGOs([ID9])
Digital training offered by public authorities([ID10])
 
Campaign and then legistlate for greater transparency.
No([ID21])
More effective rules on product transparency([ID10])
Clear categorisation of products according to their riskiness and complexity([ID10])
Pan-European financial products([ID11])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Independent pan-European comparison websites, including the information on cross-border products([ID9])
 
More information available in national newspapers throughout the EU.
Yes, at EU level([ID21])
EU wide ISA equivgalent. Start with savings systems.
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
Before every transaction consumers should explicitly accept the fee they will be charged([ID9])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
Before every transaction consumers should explicitly accept the conversion fee they will be charged([ID9])
 
 
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
 
Yes([ID20])
Everything needs to be more transparent. Banks and financial institutions must describe their fees fully.
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
Ensure that out-of-court settlement schemes operate independently from the financial industry([ID10])
 
 
No([ID21])
Improved access to out-of-court collective redress procedures([ID9])
 
 
Yes([ID20])
 
 
Yes([ID9])
 
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Yes, at EU level([ID21])
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Mortgage([ID10])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
a private individual(public-replying-as)
Anastasios Michos
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Other([ID9])
Engineering
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
a private individual(public-replying-as)
Barry O'Donnell
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Not applicable([ID10])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Current accounts([ID9])
Saving accounts([ID10])
Mortgage credit([ID9])
Consumer lending([ID10])
Payment services (e.g. mobile payments)([ID11])
Car insurance([ID12])
Life insurance([ID13])
Private health insurance([ID14])
Saving and investment products([ID15])
 
 
 
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Lack of knowledge of the offer of products in another Member State([ID10])
Lack of knowledge of redress procedures in another Member State([ID11])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID12])
 
level playing field should be no barriers to providing cross border services
No([ID21])
Product simplification([ID9])
More effective rules on product transparency([ID10])
Clear categorisation of products according to their riskiness and complexity([ID10])
Pan-European financial products([ID11])
 
 
Yes([ID20])
Not aware of any across the board legislation that requires openess and accessability to everyone everywhere
 
Don’t know / no opinion / not relevant([ID38])
 
not sure
Yes, at EU level([ID21])
insurance
Other([ID11])
no need for fees as no extra work required to transfer money within a country than to transfer to another country
Don’t know / no opinion / not relevant([ID11])
 
allow pan european coverage
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
not sure
Don’t know / no opinion / not relevant([ID22])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
No([ID21])
Don’t know / no opinion / not relevant([ID10])
 
 
Don’t know / no opinion / not relevant([ID22])
 
not sure
Yes([ID9])
All the car rental costs, including insurance, should be presented in a clear and simple way in advance of the purchase / on-line order([ID9])
 
 
not sure
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
not sure
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
 
 
 
not sure
Life insurance (This work would build on existing EIOPA research on the Pan-European Personal Pension product)([ID9])
Mortgage([ID10])
 
Don’t know / no opinion / not relevant([ID22])
 
 
europe is a mess and should not mess everything up,just leave it to member states to sort it out independent of the eu
a private individual(public-replying-as)
Ismael Moreta
 
 
 
 
 
 
 
 
Spain([ID48])
 
Other([ID9])
Education
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
Current accounts([ID9])
Payment services (e.g. mobile payments)([ID11])
Car insurance([ID12])
 
Current accounts([ID9])
Payment services (e.g. mobile payments)([ID11])
 
 
 
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Lack of knowledge of the offer of products in another Member State([ID10])
 
Yes([ID20])
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Additional requirements imposed by national regulators([ID10])
 
 
Improved access to digital means([ID9])
Other([ID11])
Ability to use financial products of a country in other (ex.: salaries and payments in a current count of your country without change fees)
Personal information. Whats is the reason of the TIC? This TIC doesn't need to fulfill personal information to use the website only the financial information (ex.: age, gender, picture, gps, etc.)
No([ID21])
More effective rules on product transparency([ID10])
Pan-European financial products([ID11])
 
 
 
Yes([ID20])
It's not a real European Union, it's like a 20 years ago, Economic European Union, because the most important legislation is financial, and it should be social services as well.
A person with bank service in a bank in EU, he could use the service of this bank in other country as it is a branch of this bank in his own country, without fees or money change fees. Example: I was in Uk, and the Santander Bank there didn't give me service although I was costumer of Banco Santander and I am Stokeholder of Banco Santander
Other([ID12])
Same Union same rules.
EU should work as a country, and it shouldn't be different rules. Example: if a person hasn't had fees or monotery charges.
Yes, at Member State level([ID20])
All segments. EU should work as a country and develop the union.
Other([ID11])
EU must work as a country without border, without differents between nationalities or currency.
Other([ID10])
If everybody is equal in all countries, their action and activities too. If the financial activities hasn't had fee in movements in their country, then the financial activities in EU shouldn't have conversion fees.
EU should work as a country and develop the union.
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
 
Develop the Union to work as a country and avoid work like a Union of differents countries and currencies. If a country has different currency, the currency changes shouldn't have a fees in any currency change, because as the same level as the language, the EU assume the differents currencies.
Yes([ID20])
It's not need the transparency and comparability, precisely it's avoid lose time in this aspect and enpowered the real union. One Union as one country.
Yes([ID20])
Other([ID11])
EU should work as a country and develop the union.
 
No([ID21])
Other([ID9])
Avoid the possibilities of a private person or company to hide their responsabilities with the argument of the legislation of other country. And doing easier the use of a product where ever country the costumer is.
 
Don’t know / no opinion / not relevant([ID22])
 
Same legislation, same rules. And the rules of a product in a country are the same in other country as yours.
Don’t know / no opinion / not relevant([ID9])
 
 
 
EU should work as a country and develop the union. No monetary limits (if I want to open a current account in German, I need to be in German or show that I have more than 100.000€)
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Name, surname, address, age
Yes, at EU level([ID21])
The product is for every European citizen.
 
Yes([ID20])
 
 
Yes, at EU level([ID21])
As a European citizen, in Europe is as in country of oneself
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID94])
 
Don’t know / no opinion / not relevant([ID22])
 
 
EU should work as a country and develop the union.
a private individual(public-replying-as)
Mark Minard
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Not applicable([ID10])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
Current accounts([ID9])
Saving accounts([ID10])
Mortgage credit([ID9])
Consumer lending([ID10])
Car insurance([ID12])
Saving and investment products([ID15])
 
Current accounts([ID9])
Saving accounts([ID10])
Mortgage credit([ID9])
Consumer lending([ID10])
Car insurance([ID12])
Saving and investment products([ID15])
 
 
 
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Lack of knowledge of the offer of products in another Member State([ID10])
Lack of knowledge of redress procedures in another Member State([ID11])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID12])
 
underwrite the fraud life bank cards so there is incentive on organisation to provide safe portals have telephone completion options
Don’t know / no opinion / not relevant([ID22])
 
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
not making inadvertent tax barriers to moving money. enable decision to reverse tax saving decisions where standard tax benefits were lost through not bringing in taxable funds from another country
Don’t know / no opinion / not relevant([ID38])
 
 
Don’t know / no opinion / not relevant([ID40])
 
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
Before every transaction consumers should explicitly accept the fee they will be charged([ID9])
Other([ID11])
We bought Ryan air tickets one line in euros last week when median rate to £ was 0.759. we were charge 0.8907 by Ryan air - we had to put in our local currency as £ . If we could use the debit credit card rates then fair rates would be possible which rates have been okay when used on a previous occasion. After all the lenght of time inputting to buy tickets it is hopeless to find out at the last transaction what rate will be charged.( +5% rip off0 another airline could be cheaper. I believe it should be a fine able offense with refund ratio of the difference of 1000 times to the customer if rates are more than 1.5%? outside the mean and opportunity to choose reverse all charges from my card provider for booking similar to credit/debit card misuse complaint. A simple click report complaint icon to report the situation and give a case number to refund with automated refund. Public Rating of companies that abuse fair rates should be tallied and displayed on all websites offering exchange by law. I won't use Ryan Air again. see copied from email with date and time From: Itinerary@ryanair.com [mailto:Itinerary@ryanair.com] Sent: 22 January 2016 21:30 RECEIPT: Total paid 779.95 EUR via Visa Debit / Delta ending in 7713 Total paid in card holders currency 638.83 GBP FX rate 0.81907 GBP
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
Before every transaction consumers should explicitly accept the conversion fee they will be charged([ID9])
Other([ID10])
See above and provide actual conversion rate not let unfair rate be used as in 12 example of our experience last week
\i am not sure but i know insurance rates are far to high for my vehicle in this country. 500 to 1000 pounds a year depending where I live and I only drive 5000 miles year. Even more if 10,000 miles year because I have not owned a car since 2010- I drove my partners work car - no claims. Before that now age 54 no claims - all wiped by insurance companies not recognizing my real driving history so they can make a profit out of me - risk is the same - cost is not. Need fairer market options from overseas market. I came from New Zealand many many years ago- 20 years with license in UK now. Insurance cost when I kept a second car in New Zealand was £100 year fully covered. Recent quote for care fro trip over there was similar. More competition please.
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
don't know
Don’t know / no opinion / not relevant([ID22])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID9])
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
sorry too many questions and afraid whet submitted may disappear meaning 30 mins of wasted work time
a private individual(public-replying-as)
Mike Nesbitt
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Other([ID9])
Citizen
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
Don’t know / no opinion / not relevant([ID17])
 
Current accounts([ID9])
Car insurance([ID12])
Life insurance([ID13])
Private health insurance([ID14])
 
Don’t know / no opinion / not relevant([ID15])
 
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Lack of knowledge of the offer of products in another Member State([ID10])
 
Yes([ID20])
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Lack of knowledge of other markets([ID12])
Lack of knowledge of the offer of products in another Member State([ID13])
 
 
Improved access to digital means([ID9])
Digital training offered by NGOs([ID9])
 
Effective penalties to deter crime
No([ID21])
Product simplification([ID9])
More effective rules on product transparency([ID10])
Pan-European financial products([ID11])
 
 
Yes([ID20])
The public seldom see any enforcement of poor practice or prosecution of fraud
 
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Information campaigns by regulators([ID10])
 
There are already too many intermediates
Yes, at EU level([ID21])
Prevent the blocking of services
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
 
 
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
 
Yes([ID20])
Remove technical jargon
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID9])
 
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID94])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
a private individual(public-replying-as)
Jane Hurley
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Not applicable([ID10])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Current accounts([ID9])
Saving accounts([ID10])
Payment services (e.g. mobile payments)([ID11])
Car insurance([ID12])
Saving and investment products([ID15])
 
 
 
Don’t know / no opinion / not relevant([ID13])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID12])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Information campaigns by consumer organisations([ID9])
 
 
Don’t know / no opinion / not relevant([ID40])
 
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
Before every transaction consumers should explicitly accept the fee they will be charged([ID9])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
Before every transaction consumers should explicitly accept the conversion fee they will be charged([ID9])
 
 
Don’t know / no opinion / not relevant([ID25])
 
 
Yes([ID20])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Yes([ID9])
All the car rental costs, including insurance, should be presented in a clear and simple way in advance of the purchase / on-line order([ID9])
All add-ons and optional services should be singled out and consumers should be able to accept or refuse them([ID10])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID94])
 
Don’t know / no opinion / not relevant([ID22])
 
 
banks should display the real, mid-market exchange rate whenever you send money abroad
a private individual(public-replying-as)
Sylvia Hawkes
 
 
 
 
 
 
 
 
Spain([ID48])
 
Not applicable([ID10])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
Current accounts([ID9])
Saving accounts([ID10])
Car insurance([ID12])
Life insurance([ID13])
Private health insurance([ID14])
Saving and investment products([ID15])
 
Current accounts([ID9])
Saving accounts([ID10])
Car insurance([ID12])
Life insurance([ID13])
Private health insurance([ID14])
Saving and investment products([ID15])
 
Differences in national legislation([ID10])
Additional requirements imposed by national regulators([ID9])
 
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID12])
 
 
No([ID21])
Pan-European financial products([ID11])
 
 
 
Yes([ID20])
I am British but live in Spain. The law allows for me to retain existing bank and share accounts in the UK but not open new ones. This means I am unable to change the bank I use, this seems to be against competition laws.
Anyone in Europe should with sufficient checks be able to open financial accounts in other European countries.
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Information campaigns by regulators([ID10])
Information campaigns by consumer organisations([ID9])
Marketing campaigns by financial services providers or their associations([ID10])
Financial intermediaries empowered to offer cross-border financial products([ID11])
 
 
Yes, at EU level([ID21])
Facilitate the opening of financial accounts without the requirement of living in the country
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
Before every transaction consumers should explicitly accept the fee they will be charged([ID9])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
Before every transaction consumers should explicitly accept the conversion fee they will be charged([ID9])
 
Change the law
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
 
Don’t know / no opinion / not relevant([ID22])
 
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
Provide out-of-court settlement schemes with effective means to solve consumers’ cross-border problems([ID10])
Ensure that out-of-court settlement schemes operate according to the same rules and offer equally effective means to help consumers across the EU([ID9])
Ensure that out-of-court settlement schemes operate independently from the financial industry([ID10])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Yes([ID9])
All the car rental costs, including insurance, should be presented in a clear and simple way in advance of the purchase / on-line order([ID9])
All add-ons and optional services should be singled out and consumers should be able to accept or refuse them([ID10])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
Don’t know / no opinion / not relevant([ID89])
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID22])
 
 
 
Don’t know / no opinion / not relevant([ID94])
 
 
 
 
 
a private individual(public-replying-as)
Anthony Prior
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Not applicable([ID10])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
Current accounts([ID9])
Saving accounts([ID10])
Payment services (e.g. mobile payments)([ID11])
Private health insurance([ID14])
Saving and investment products([ID15])
 
Current accounts([ID9])
Saving accounts([ID10])
Payment services (e.g. mobile payments)([ID11])
Saving and investment products([ID15])
 
Differences in national legislation([ID10])
Additional requirements imposed by national regulators([ID9])
Cost of servicing clients cross-border (without local infrastructure)([ID12])
 
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Lack of knowledge of the offer of products in another Member State([ID10])
Lack of knowledge of redress procedures in another Member State([ID11])
 
Yes([ID20])
Differences in national legislation([ID9])
Additional requirements imposed by national regulators([ID10])
Lack of knowledge of the offer of products in another Member State([ID13])
Lack of knowledge of redress procedures in another Member State([ID24])
Cost of servicing clients cross-border (without local infrastructure)([ID25])
 
 
 
 
Ensure regulation is simple to understand and available in a number of languages.
No([ID21])
Product simplification([ID9])
More effective rules on product transparency([ID10])
More effective product oversight by regulators([ID9])
Clear categorisation of products according to their riskiness and complexity([ID10])
Pan-European financial products([ID11])
 
 
Yes([ID20])
There should be the pan european exercise of the regulations, but members of the Union tend to amend them to suit and in any event the regulations require simplification.
The above says it all.
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Information campaigns by regulators([ID10])
Information campaigns by consumer organisations([ID9])
Marketing campaigns by financial services providers or their associations([ID10])
Financial intermediaries empowered to offer cross-border financial products([ID11])
 
The above says it all.
Yes, at EU level([ID21])
Simplification of legislation and ensuring member States apply the rules
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
Before every transaction consumers should explicitly accept the fee they will be charged([ID9])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
Before every transaction consumers should explicitly accept the conversion fee they will be charged([ID9])
 
Better and simpler regulation
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
Better and simpler regulation
Yes([ID20])
Better and simpler regulation
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
Provide out-of-court settlement schemes with effective means to solve consumers’ cross-border problems([ID10])
Ensure that out-of-court settlement schemes operate according to the same rules and offer equally effective means to help consumers across the EU([ID9])
Ensure that out-of-court settlement schemes operate independently from the financial industry([ID10])
 
 
Yes([ID20])
 
 
Better and simpler regulation
Yes([ID20])
Better and simpler regulation
Better and simpler regulation
Yes([ID9])
All the car rental costs, including insurance, should be presented in a clear and simple way in advance of the purchase / on-line order([ID9])
All add-ons and optional services should be singled out and consumers should be able to accept or refuse them([ID10])
 
 
Better and simpler regulation
Yes([ID20])
Better and simpler regulation
 
Yes([ID20])
Better and simpler regulation
 
References to the individual/companies Bankers and to Tax Authorities.
Yes, at EU level([ID21])
References to the individual/companies Bankers and to Tax Authorities.
 
Yes([ID20])
References to the individual/companies Bankers and to Tax Authorities.
 
Yes, at EU level([ID21])
References to the individual/companies Bankers and to Tax Authorities.
 
Yes([ID20])
Overcoming differences in private insolvency rules across the EU([ID9])
Developing common EU standards on property valuation([ID10])
Providing for effective access to collateral in case of consumer’s default in other Member States([ID9])
Ensuring clarity of administrative and notary fees charged in other Member States([ID10])
Allowing for easier access to national land registers([ID94])
Facilitating access to land registers cross-border([ID95])
Improving availability of credit register data for creditworthiness assessments purposes([ID96])
 
 
Yes([ID20])
No idea
 
No idea
Life insurance (This work would build on existing EIOPA research on the Pan-European Personal Pension product)([ID9])
Mortgage([ID10])
Other([ID9])
All
Yes([ID20])
Better and simpler regulation
 
Better and simpler regulation
a private individual(public-replying-as)
Steven White
 
 
 
 
 
 
 
 
United Kingdom([ID52])
 
Banking([ID9])
 
Yes, I agree to my response being published under the name I indicate (name of your organisation/company/public authority or your name if your reply as an individual)(yes-contributions-publication)
 
 
Current accounts([ID9])
Saving accounts([ID10])
Payment services (e.g. mobile payments)([ID11])
Car insurance([ID12])
Life insurance([ID13])
Private health insurance([ID14])
Saving and investment products([ID15])
 
 
 
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Lack of knowledge of the offer of products in another Member State([ID10])
Lack of knowledge of redress procedures in another Member State([ID11])
 
Yes([ID20])
Language([ID9])
Territorial restrictions (e.g. geo-blocking, residence requirement)([ID10])
Differences in national legislation([ID9])
Additional requirements imposed by national regulators([ID10])
 
 
Improved access to digital means([ID9])
Digital training offered by the financial industry([ID10])
Digital training offered by NGOs([ID9])
Digital training offered by public authorities([ID10])
 
 
No([ID21])
Product simplification([ID9])
More effective rules on product transparency([ID10])
More effective product oversight by regulators([ID9])
Clear categorisation of products according to their riskiness and complexity([ID10])
Pan-European financial products([ID11])
 
 
Yes([ID20])
 
 
Independent pan-European comparison websites, including the information on cross-border products([ID9])
Information campaigns by regulators([ID10])
Information campaigns by consumer organisations([ID9])
Marketing campaigns by financial services providers or their associations([ID10])
Financial intermediaries empowered to offer cross-border financial products([ID11])
 
 
Yes, at EU level([ID21])
 
Aligning cross-border and domestic fees([ID9])
Before every transaction, consumers should be clearly informed what fee they will be charged and for comparison should be presented the fee for national payment([ID10])
Before every transaction consumers should explicitly accept the fee they will be charged([ID9])
 
Before every transaction, consumers should be clearly informed what conversion fee they will be charged and for comparison should be presented the average market conversion fee (e.g. provided by the European Central Bank)([ID10])
Before every transaction consumers should explicitly accept the conversion fee they will be charged([ID9])
 
 
Prohibit insurance firms from geographically limiting cover to the country where the policy-holder is living([ID9])
Encourage insurance firm to sell insurance products with wide geographical coverage([ID10])
 
 
Yes([ID20])
 
Yes([ID20])
Better inform consumers about the availability of out-of-court settlement schemes for cross-border disputes([ID9])
Provide out-of-court settlement schemes with effective means to solve consumers’ cross-border problems([ID10])
Ensure that out-of-court settlement schemes operate according to the same rules and offer equally effective means to help consumers across the EU([ID9])
Ensure that out-of-court settlement schemes operate independently from the financial industry([ID10])
 
 
No([ID21])
Improved access to out-of-court collective redress procedures([ID9])
Improved access to class actions([ID10])
 
 
Yes([ID20])
 
 
Yes([ID9])
All the car rental costs, including insurance, should be presented in a clear and simple way in advance of the purchase / on-line order([ID9])
All add-ons and optional services should be singled out and consumers should be able to accept or refuse them([ID10])
 
 
 
Yes([ID20])
 
 
Yes([ID20])
 
 
 
Yes, at EU level([ID21])
 
 
Yes([ID20])
 
 
Yes, at EU level([ID21])
 
 
Yes([ID20])
Overcoming differences in private insolvency rules across the EU([ID9])
Developing common EU standards on property valuation([ID10])
Providing for effective access to collateral in case of consumer’s default in other Member States([ID9])
Ensuring clarity of administrative and notary fees charged in other Member States([ID10])
Allowing for easier access to national land registers([ID94])
Facilitating access to land registers cross-border([ID95])
Improving availability of credit register data for creditworthiness assessments purposes([ID96])
 
 
Yes([ID20])
 
 
 
Life insurance (This work would build on existing EIOPA research on the Pan-European Personal Pension product)([ID9])
Mortgage([ID10])