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Published Results: 2015-aviation-package

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Please note that the questionnaire will only use your full contribution if your name, organisation (if you answer on behalf of an organisation or institution) and contact details are provided. If you choose to not provide your name, organisation and contact details, you have the option of submitting a general comment only. If you do choose to provide us with your name, organisation and contact details, you can still opt for your answers to remain anonymous when results are published.([ID49])
General comment([ID89])
1a. I speak([ID34])
8. Please indicate your country of origin([ID12])
Please specify "Other"([ID11])
9a. I answer the questionnaire as a …([ID9])
9b. Which of the following categories best describes your activity or that of your members?([ID14])
Please specify "Other"([ID41])
10. What is the size of your organisation?([ID26])
Please specify "Other"([ID48])
11. Contributions received from this survey may be published on the European Commission's website, with the identity of the contributor. Do you agree to your contribution being published under your name?([ID13])
1a. How often have you travelled by air transport during the last 12 months?([ID51])
1b. What describes your travel by air transport best in the last 12 months?([ID55])
2. Which airline(s) did you use for flying outside the EU? (*) In the current consultation an EU airline is deemed to be one registered in one of the 28 EU Member States or in Norway, Iceland or Liechtenstein. Airlines registered in other countries, such as for instance airlines in Switzerland are not considered EU airline as those are not under the Air Service Regulation (EC) 1008/2008.([ID56])
3a. Have air connections improved from where you live in the last 10 years?([ID59])
3b. What do you attribute this to?([ID258])
4a. Do you think that air transport connections are sufficient where you live for your needs?([ID60])
4b. If no, for each Member State or region concerned please describe the issue(s).([ID61])
5a. How relevant do you consider air transport connections are for the overall economic development of your region?([ID64])
5b. If "Somewhat relevant" or "Completely relevant" please explain the type of air transport connection required.([ID69])
5c. Please explain which other reason?([ID70])
6. Do you think that air transport connections are important for growth and jobs?([ID71])
7. Please specify to what extent you agree with the following statements? (*) Reliable means that a connection (city pair) is maintained over the medium or long term such that passengers and business can count on it existence in the future. (**) Sufficient quality means that you are able to fly (i) directly or with a number of stopover(s) that is acceptable for you and/or (ii) to airports that are close to your final destination as that is acceptable for you and/or (iii) the level of services offered by air carriers satisfies your needs. (***) Extra-EU means a connection between an EU Member State (including in this case Iceland, Norway and Liechtenstein) and a country different from an EU Member State (incl. Iceland, Norway and Liechtenstein) : Air connections within EU are sufficient ([ID17])
7. Please specify to what extent you agree with the following statements? (*) Reliable means that a connection (city pair) is maintained over the medium or long term such that passengers and business can count on it existence in the future. (**) Sufficient quality means that you are able to fly (i) directly or with a number of stopover(s) that is acceptable for you and/or (ii) to airports that are close to your final destination as that is acceptable for you and/or (iii) the level of services offered by air carriers satisfies your needs. (***) Extra-EU means a connection between an EU Member State (including in this case Iceland, Norway and Liechtenstein) and a country different from an EU Member State (incl. Iceland, Norway and Liechtenstein) : Air connections within EU are reliable (*) ([ID18])
7. Please specify to what extent you agree with the following statements? (*) Reliable means that a connection (city pair) is maintained over the medium or long term such that passengers and business can count on it existence in the future. (**) Sufficient quality means that you are able to fly (i) directly or with a number of stopover(s) that is acceptable for you and/or (ii) to airports that are close to your final destination as that is acceptable for you and/or (iii) the level of services offered by air carriers satisfies your needs. (***) Extra-EU means a connection between an EU Member State (including in this case Iceland, Norway and Liechtenstein) and a country different from an EU Member State (incl. Iceland, Norway and Liechtenstein) : Air connections within EU are of sufficient quality (**) ([ID19])
7. Please specify to what extent you agree with the following statements? (*) Reliable means that a connection (city pair) is maintained over the medium or long term such that passengers and business can count on it existence in the future. (**) Sufficient quality means that you are able to fly (i) directly or with a number of stopover(s) that is acceptable for you and/or (ii) to airports that are close to your final destination as that is acceptable for you and/or (iii) the level of services offered by air carriers satisfies your needs. (***) Extra-EU means a connection between an EU Member State (including in this case Iceland, Norway and Liechtenstein) and a country different from an EU Member State (incl. Iceland, Norway and Liechtenstein) : Air connections extra-EU (***) are sufficient ([ID27])
7. Please specify to what extent you agree with the following statements? (*) Reliable means that a connection (city pair) is maintained over the medium or long term such that passengers and business can count on it existence in the future. (**) Sufficient quality means that you are able to fly (i) directly or with a number of stopover(s) that is acceptable for you and/or (ii) to airports that are close to your final destination as that is acceptable for you and/or (iii) the level of services offered by air carriers satisfies your needs. (***) Extra-EU means a connection between an EU Member State (including in this case Iceland, Norway and Liechtenstein) and a country different from an EU Member State (incl. Iceland, Norway and Liechtenstein) : Air connections extra-EU are reliable (*) ([ID29])
7. Please specify to what extent you agree with the following statements? (*) Reliable means that a connection (city pair) is maintained over the medium or long term such that passengers and business can count on it existence in the future. (**) Sufficient quality means that you are able to fly (i) directly or with a number of stopover(s) that is acceptable for you and/or (ii) to airports that are close to your final destination as that is acceptable for you and/or (iii) the level of services offered by air carriers satisfies your needs. (***) Extra-EU means a connection between an EU Member State (including in this case Iceland, Norway and Liechtenstein) and a country different from an EU Member State (incl. Iceland, Norway and Liechtenstein) : Air connections extra-EU are of sufficient quality (**) ([ID30])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Duration of journey (door-to-door) ([ID40])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Punctuality ([ID47])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Price ([ID52])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Proximity of the airport to home / final destination ([ID53])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Comfort / On-board services (*) ([ID54])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Accessibility for persons with reduced mobility ([ID65])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Choice of destinations ([ID66])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Direct flight / Number of stopovers ([ID67])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Reasonable onward connections (**) ([ID68])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Air carrier (reputation) ([ID72])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Air carrier (nationality) ([ID73])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Availability of innovative solutions / options (***) ([ID74])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Airport facilities / services (****) ([ID75])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Environmental footprint ([ID76])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Availability of flexible fares ([ID77])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Frequency of flights ([ID78])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Departure time ([ID79])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Access to airport from city centre ([ID80])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Availability of loyalty programmes, alliances ([ID81])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Access to the departure airport by public transport ([ID82])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Level of incidental expenses (*****) ([ID83])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Aircraft type ([ID84])
8a. How important do you consider the following factors when you intend to travel by plane? (*) Including the size and location of the seat, inflight service, etc. (**) Connection time is sufficient and not too long or unreasonable (***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc. (****) Airport shopping, easy access to gates, availability of free wifi, lounges etc. (*****) Such as for example car park, car rental, bus, taxi to access the airport : Other (please specify) ([ID85])
Please specify "Other"([ID86])
8b. From the above list, which three factors do you consider the most important when you consider travelling by plane?([ID87])
9a. When you book a travel, do you read terms and conditions of the air ticket?([ID116])
9b. If "yes" or "partially", do you consider that the information on the contract terms and conditions [such as readability, length of the contract, language of the contract, etc.] currently provided by air carriers is: : Sufficient ([ID124])
9b. If "yes" or "partially", do you consider that the information on the contract terms and conditions [such as readability, length of the contract, language of the contract, etc.] currently provided by air carriers is: : Transparent ([ID130])
9b. If "yes" or "partially", do you consider that the information on the contract terms and conditions [such as readability, length of the contract, language of the contract, etc.] currently provided by air carriers is: : Easy to understand ([ID131])
10. If you find the information on the contract terms and conditions provided by air carriers insufficient, please explain in what sense:([ID132])
11a. How important do you consider the following elements for improving consumer protection? (*) Certain elements of the ticket price are collected by airlines at the time of booking and are due to third parties (such as government tax, airport charge, security charge, etc.). These elements are passed on to the relevant third parties in case the passenger embarked the aircraft. However in case the passenger decides not to use the ticket these price elements are kept by the airlines and may be reimbursable, depending on the terms and conditions of carriage of the air carrier. (**) Fuel surcharge is an element of the final price that airlines may introduce in order to cover the cost of fuel in in case of price fluctuation. If collected, it must be clearly mentioned at the time of booking as being unavoidable and foreseeable price element. (***) Being consistent: decrease if oil prices fall, increase if oil prices increase. : Reimbursable elements (*) of the ticket should be identified at the time of purchase of the ticket ([ID140])
11a. How important do you consider the following elements for improving consumer protection? (*) Certain elements of the ticket price are collected by airlines at the time of booking and are due to third parties (such as government tax, airport charge, security charge, etc.). These elements are passed on to the relevant third parties in case the passenger embarked the aircraft. However in case the passenger decides not to use the ticket these price elements are kept by the airlines and may be reimbursable, depending on the terms and conditions of carriage of the air carrier. (**) Fuel surcharge is an element of the final price that airlines may introduce in order to cover the cost of fuel in in case of price fluctuation. If collected, it must be clearly mentioned at the time of booking as being unavoidable and foreseeable price element. (***) Being consistent: decrease if oil prices fall, increase if oil prices increase. : Reimbursable elements should be reimbursed at no admin cost to passenger ([ID163])
11a. How important do you consider the following elements for improving consumer protection? (*) Certain elements of the ticket price are collected by airlines at the time of booking and are due to third parties (such as government tax, airport charge, security charge, etc.). These elements are passed on to the relevant third parties in case the passenger embarked the aircraft. However in case the passenger decides not to use the ticket these price elements are kept by the airlines and may be reimbursable, depending on the terms and conditions of carriage of the air carrier. (**) Fuel surcharge is an element of the final price that airlines may introduce in order to cover the cost of fuel in in case of price fluctuation. If collected, it must be clearly mentioned at the time of booking as being unavoidable and foreseeable price element. (***) Being consistent: decrease if oil prices fall, increase if oil prices increase. : Reimbursable elements should be reimbursed at reasonable level of admin cost to passenger ([ID164])
11a. How important do you consider the following elements for improving consumer protection? (*) Certain elements of the ticket price are collected by airlines at the time of booking and are due to third parties (such as government tax, airport charge, security charge, etc.). These elements are passed on to the relevant third parties in case the passenger embarked the aircraft. However in case the passenger decides not to use the ticket these price elements are kept by the airlines and may be reimbursable, depending on the terms and conditions of carriage of the air carrier. (**) Fuel surcharge is an element of the final price that airlines may introduce in order to cover the cost of fuel in in case of price fluctuation. If collected, it must be clearly mentioned at the time of booking as being unavoidable and foreseeable price element. (***) Being consistent: decrease if oil prices fall, increase if oil prices increase. : Fuel surcharge (**) shall be forbidden to be collected ([ID165])
11a. How important do you consider the following elements for improving consumer protection? (*) Certain elements of the ticket price are collected by airlines at the time of booking and are due to third parties (such as government tax, airport charge, security charge, etc.). These elements are passed on to the relevant third parties in case the passenger embarked the aircraft. However in case the passenger decides not to use the ticket these price elements are kept by the airlines and may be reimbursable, depending on the terms and conditions of carriage of the air carrier. (**) Fuel surcharge is an element of the final price that airlines may introduce in order to cover the cost of fuel in in case of price fluctuation. If collected, it must be clearly mentioned at the time of booking as being unavoidable and foreseeable price element. (***) Being consistent: decrease if oil prices fall, increase if oil prices increase. : Fuel surcharge (**) and costs related to airport facilities and security should be reimbursable (*) ([ID166])
11a. How important do you consider the following elements for improving consumer protection? (*) Certain elements of the ticket price are collected by airlines at the time of booking and are due to third parties (such as government tax, airport charge, security charge, etc.). These elements are passed on to the relevant third parties in case the passenger embarked the aircraft. However in case the passenger decides not to use the ticket these price elements are kept by the airlines and may be reimbursable, depending on the terms and conditions of carriage of the air carrier. (**) Fuel surcharge is an element of the final price that airlines may introduce in order to cover the cost of fuel in in case of price fluctuation. If collected, it must be clearly mentioned at the time of booking as being unavoidable and foreseeable price element. (***) Being consistent: decrease if oil prices fall, increase if oil prices increase. : Fuel surcharge should reflect cost (***) ([ID167])
11a. How important do you consider the following elements for improving consumer protection? (*) Certain elements of the ticket price are collected by airlines at the time of booking and are due to third parties (such as government tax, airport charge, security charge, etc.). These elements are passed on to the relevant third parties in case the passenger embarked the aircraft. However in case the passenger decides not to use the ticket these price elements are kept by the airlines and may be reimbursable, depending on the terms and conditions of carriage of the air carrier. (**) Fuel surcharge is an element of the final price that airlines may introduce in order to cover the cost of fuel in in case of price fluctuation. If collected, it must be clearly mentioned at the time of booking as being unavoidable and foreseeable price element. (***) Being consistent: decrease if oil prices fall, increase if oil prices increase. : Airline customer service should be accessible through non-surcharged phone number ([ID168])
11a. How important do you consider the following elements for improving consumer protection? (*) Certain elements of the ticket price are collected by airlines at the time of booking and are due to third parties (such as government tax, airport charge, security charge, etc.). These elements are passed on to the relevant third parties in case the passenger embarked the aircraft. However in case the passenger decides not to use the ticket these price elements are kept by the airlines and may be reimbursable, depending on the terms and conditions of carriage of the air carrier. (**) Fuel surcharge is an element of the final price that airlines may introduce in order to cover the cost of fuel in in case of price fluctuation. If collected, it must be clearly mentioned at the time of booking as being unavoidable and foreseeable price element. (***) Being consistent: decrease if oil prices fall, increase if oil prices increase. : Optional price supplements should be displayed during booking process ([ID169])
11a. How important do you consider the following elements for improving consumer protection? (*) Certain elements of the ticket price are collected by airlines at the time of booking and are due to third parties (such as government tax, airport charge, security charge, etc.). These elements are passed on to the relevant third parties in case the passenger embarked the aircraft. However in case the passenger decides not to use the ticket these price elements are kept by the airlines and may be reimbursable, depending on the terms and conditions of carriage of the air carrier. (**) Fuel surcharge is an element of the final price that airlines may introduce in order to cover the cost of fuel in in case of price fluctuation. If collected, it must be clearly mentioned at the time of booking as being unavoidable and foreseeable price element. (***) Being consistent: decrease if oil prices fall, increase if oil prices increase. : Terms and conditions of carriage available in the language(s) of the country of purchase ([ID170])
11a. How important do you consider the following elements for improving consumer protection? (*) Certain elements of the ticket price are collected by airlines at the time of booking and are due to third parties (such as government tax, airport charge, security charge, etc.). These elements are passed on to the relevant third parties in case the passenger embarked the aircraft. However in case the passenger decides not to use the ticket these price elements are kept by the airlines and may be reimbursable, depending on the terms and conditions of carriage of the air carrier. (**) Fuel surcharge is an element of the final price that airlines may introduce in order to cover the cost of fuel in in case of price fluctuation. If collected, it must be clearly mentioned at the time of booking as being unavoidable and foreseeable price element. (***) Being consistent: decrease if oil prices fall, increase if oil prices increase. : Other (please specify) ([ID171])
Please specify "Other"([ID172])
11b. From the above list, which three options do you consider the most important to improve consumer protection?([ID173])
12a. Do you agree with the following statements? (*) Carbon footprint is defined as "the total sets of greenhouse gas emissions generated by an organisation, event, product or person, namely its impacts in terms of CO2 emissions and thereby on climate change. : Aviation has improved its environmental performance over the past 10 years ([ID181])
12a. Do you agree with the following statements? (*) Carbon footprint is defined as "the total sets of greenhouse gas emissions generated by an organisation, event, product or person, namely its impacts in terms of CO2 emissions and thereby on climate change. : As a passenger, I consider that sufficient information is made available on the carbon footprint (*) of my flight. ([ID184])
12a. Do you agree with the following statements? (*) Carbon footprint is defined as "the total sets of greenhouse gas emissions generated by an organisation, event, product or person, namely its impacts in terms of CO2 emissions and thereby on climate change. : As a passenger, I am ready to pay for the environmental footprint of my journey by air as part of the ticket price ([ID185])
12b. Identify the three preferred options to reduce the carbon footprint in aviation?([ID186])
Please specify "Other"([ID187])
13. Do you agree with the following statements? : Mergers and acquisitions in aviation are unavoidable ([ID195])
13. Do you agree with the following statements? : Mergers and acquisitions in aviation are positive for the European economy ([ID198])
13. Do you agree with the following statements? : I expect that in case of an eventual bankruptcy of a national airline, connections will be maintained by other airlines ([ID199])
13. Do you agree with the following statements? : If a national airline exists in my country, I prefer to fly by that ([ID200])
14. In aviation security(*), there is often a compromise between providing a smooth and efficient experience for passengers and ensuring passenger security. What areas of aviation security do you consider not currently providing a satisfactory balance? (*) Aviation security means the combination of measures and human and natural resources intended to safeguard civil aviation against acts of unlawful interference([ID201])
15a. Do you think that airlines and airports should intensify efforts towards the deployment and promotion of electronic services related to air transport (such as innovative IT solutions like e-tagging of luggage, electronic ID, etc.)?([ID62])
15b. If yes, in what way?([ID259])
16. Please provide references to any studies or documents that you think are of relevance for this consultation, with links for online download when possible.([ID203])
17. Are there any other issues you would like to highlight in relation to this initiative?([ID204])
18. Do you wish to upload any document to support your contribution to the consultation?([ID205])
1. Which of the following areas do you consider important to improve the competitiveness of the EU aviation industry? : Regulatory harmonisation ([ID90])
1. Which of the following areas do you consider important to improve the competitiveness of the EU aviation industry? : Market access ([ID100])
1. Which of the following areas do you consider important to improve the competitiveness of the EU aviation industry? : Access to financing ([ID101])
1. Which of the following areas do you consider important to improve the competitiveness of the EU aviation industry? : Airport capacity ([ID102])
1. Which of the following areas do you consider important to improve the competitiveness of the EU aviation industry? : Infrastructure ([ID103])
1. Which of the following areas do you consider important to improve the competitiveness of the EU aviation industry? : Taxation ([ID104])
1. Which of the following areas do you consider important to improve the competitiveness of the EU aviation industry? : Innovation (digitalisation) ([ID105])
1. Which of the following areas do you consider important to improve the competitiveness of the EU aviation industry? : Innovation (manufacturing) ([ID106])
1. Which of the following areas do you consider important to improve the competitiveness of the EU aviation industry? : Safety ([ID107])
1. Which of the following areas do you consider important to improve the competitiveness of the EU aviation industry? : Security ([ID108])
1. Which of the following areas do you consider important to improve the competitiveness of the EU aviation industry? : Air traffic management ([ID109])
1. Which of the following areas do you consider important to improve the competitiveness of the EU aviation industry? : Other (please specify) ([ID110])
Please specify "Other"([ID111])
2a. Do you agree with the following statements as regards comparison of EU and non-EU carriers? : EU carriers do not face challenges when competing with non-EU carriers ([ID143])
2a. Do you agree with the following statements as regards comparison of EU and non-EU carriers? : Non-EU carriers have cost advantage vs. EU carriers (including lower labour cost) ([ID147])
2a. Do you agree with the following statements as regards comparison of EU and non-EU carriers? : Non-EU carriers receive uncontrolled state subsidies ([ID148])
2a. Do you agree with the following statements as regards comparison of EU and non-EU carriers? : Non-EU carriers enjoy a more favourable tax regime than EU carriers ([ID149])
2a. Do you agree with the following statements as regards comparison of EU and non-EU carriers? : There is a discrimination by non-EU States or non-EU service providers ([ID150])
2a. Do you agree with the following statements as regards comparison of EU and non-EU carriers? : Non-EU carriers offer more attractive products and services than EU carriers ([ID151])
2a. Do you agree with the following statements as regards comparison of EU and non-EU carriers? : There is overcapacity on the route served ([ID152])
2a. Do you agree with the following statements as regards comparison of EU and non-EU carriers? : Non-EU carriers have a larger global network than EU carriers ([ID153])
2a. Do you agree with the following statements as regards comparison of EU and non-EU carriers? : Unfair commercial practices are used by non-EU carriers ([ID154])
2a. Do you agree with the following statements as regards comparison of EU and non-EU carriers? : Non-EU carriers have a geographic advantage ([ID155])
2a. Do you agree with the following statements as regards comparison of EU and non-EU carriers? : Non-EU carriers are managed more efficiently then EU carriers ([ID156])
2a. Do you agree with the following statements as regards comparison of EU and non-EU carriers? : Other (please specify) ([ID157])
Please specify "Other"([ID159])
2b. Which do you consider are the most important three challenges or obstacles facing EU carriers when competing with non-EU carriers?([ID160])
Please specify "Other"([ID211])
2c. Can you identify unnecessary regulatory cost and procedures arising from EU legislation posing a burden and thus negatively affecting competitiveness?([ID212])
3a. In which areas should more be done to bolster international competitiveness of the EU aviation sector? : Market access in non-EU markets ([ID220])
3a. In which areas should more be done to bolster international competitiveness of the EU aviation sector? : Regulatory harmonisation ([ID232])
3a. In which areas should more be done to bolster international competitiveness of the EU aviation sector? : Effective dispute resolution ([ID233])
3a. In which areas should more be done to bolster international competitiveness of the EU aviation sector? : Fair competition ([ID234])
3a. In which areas should more be done to bolster international competitiveness of the EU aviation sector? : Safety and security standards ([ID235])
3a. In which areas should more be done to bolster international competitiveness of the EU aviation sector? : Social standards ([ID236])
3a. In which areas should more be done to bolster international competitiveness of the EU aviation sector? : Environment standards ([ID237])
3a. In which areas should more be done to bolster international competitiveness of the EU aviation sector? : Consumer protection rules ([ID238])
3a. In which areas should more be done to bolster international competitiveness of the EU aviation sector? : Taxation ([ID239])
3a. In which areas should more be done to bolster international competitiveness of the EU aviation sector? : Airline ownership and control rules ([ID240])
3a. In which areas should more be done to bolster international competitiveness of the EU aviation sector? : Other (please specify) ([ID241])
Please specify "Other"([ID242])
3b. Which are the three most important areas to focus on?([ID243])
Please specify "Other"([ID244])
4. Which instruments should the EU use in order to bolster the competitiveness of the EU aviation sector internationally? : Development and implementation of EU template clauses for air transport agreements (for instance a template fair competition clause) ([ID252])
4. Which instruments should the EU use in order to bolster the competitiveness of the EU aviation sector internationally? : EU level comprehensive air transport agreements to ensure market access in key aviation markets and promote an effective regulatory framework ([ID263])
4. Which instruments should the EU use in order to bolster the competitiveness of the EU aviation sector internationally? : An effective defence mechanism to address unfair commercial practices in international air transport ([ID264])
4. Which instruments should the EU use in order to bolster the competitiveness of the EU aviation sector internationally? : Multilateral efforts in the framework of the International Civil Aviation Organisation (ICAO) ([ID265])
4. Which instruments should the EU use in order to bolster the competitiveness of the EU aviation sector internationally? : Cooperation on research and innovation ([ID266])
4. Which instruments should the EU use in order to bolster the competitiveness of the EU aviation sector internationally? : Other (please specify) ([ID267])
Please specify "Other"([ID268])
5. The EU has signed comprehensive aviation agreements with EU neighbourhood countries (Western Balkans, Morocco, Georgia, Jordan, Moldova and Israel) and with major aviation partners (US and Canada). Negotiations have been finalised with Ukraine and are on-going with Brazil. The Council has also granted authorisations to negotiate with Australia, New Zealand, Azerbaijan, Lebanon and Tunisia. Which countries/regions should in your view be priorities for possible future EU-level negotiations of comprehensive air transport agreements? Please list countries/regions in order of importance.([ID269])
6. Are there any specific issues in relation to international air transport agreements that you wish to raise?([ID301])
7a. Should the EU intensify its efforts at multilateral level towards free access to markets and further liberalisation of air transport through multilateral agreements?([ID302])
7b. Why?([ID305])
7c. How?([ID306])
8a. The EU rules on ownership and control currently allows foreign investment up to 49% of an EU air carrier while effective control must remain in EU hands. Do you consider that current EU rules on ownership and control of EU airlines should be …([ID307])
8b. Why?([ID308])
9a. There is an emergence of new forms of airline ticket distribution over the internet. The Code of Conduct on computerised reservation systems - CRS (Regulation (EC) No. 80/2009) provides for a number of rules intended, in particular, to avoid bias in case a CRS is owned or controlled by an airline. Do you consider that the terms of CRS Regulation 80/2009 are still appropriate having regard to the above mentioned new forms of distribution?([ID309])
9b. If no, what should be changed?([ID310])
10a. Should the EU consider further measures to allow airlines in financial difficulties to continue operating under special conditions?([ID311])
10b. If yes, which measures should be considered?([ID312])
Please specify "Other"([ID313])
11a. Do you see the strong environmental performance of EU aviation as providing a competitive advantage?([ID314])
11b. If yes, how?([ID316])
11c. If no, why?([ID317])
12. Identify the three preferred options to reduce the carbon footprint in aviation?([ID318])
Please specify "Other"([ID63])
13a. What are the social issues that need to be addressed to safeguard the competitiveness of the aviation sector?([ID319])
13b. Do you consider that further sector-specific complementary measures are needed to address social issues in EU air transport?([ID91])
Please specify "Other"([ID92])
13c. If no, why?([ID93])
14. Taking into account the competition between transport modes, how can the EU best promote combining modes (intermodality) where it offers clear benefits in terms of convenience and for the environment?([ID94])
15a. Are there EU Member States or regions where air transport connections are not sufficient? For each Member State or region concerned, please describe the issue(s).([ID95])
15b. How relevant do you consider air transport connections are for the overall economic development?([ID96])
15c. If "Somewhat relevant" or "Completely relevant" please explain the type of air transport connection required.([ID97])
Please specify "Other reason"([ID98])
16a. A Member State, following consultations with the other Member States concerned and after having informed the Commission, the airports concerned and air carriers operating on the route, may impose a public service obligation (PSO) in respect of scheduled air services between an airport in the EU and an airport serving a peripheral or development region in its territory or on a thin route to any airport on its territory any such route being considered vital for the economic and social development of the region which the airport serves (Article 16 of Air Services Regulation (EC) 1008/2008). Do you consider that the existing mechanism of PSO is fit for purpose?([ID99])
16b. Which actions or initiatives are necessary, if any, to facilitate the introduction of PSOs in air transport under current regime (Regulation (EC) 1008/2008)?([ID145])
Please specify "Other"([ID260])
16c. In what way(s) do you consider the existing mechanism of PSO should be restricted?([ID208])
Please specify "Other"([ID209])
17a. Should the EU help to make the concept of 'green airports'(*) a reality? (*) Rail and in general public transport landside access to airports are becoming increasingly important. It is critical to airport route development, especially long haul, and to airport growth. More and more authorities either oblige or incentivise airport operators to improve their environmental footprint. With some 50% of CO2 emissions of an airport being caused by landside access, public or shared transport options are crucial. "Green airports" refer in this context to airports that act on lowering CO2 emissions of landside access.([ID158])
17b. If yes, how?([ID221])
18a. Growing congestion at EU airports, weather events and progress with implementing the Single European Sky have highlighted the issue of the operational performance of airports. Should the EU be doing more to address operational performance of airports?([ID222])
18b. If yes, how could the EU best help to enhance operational performance of airports?([ID223])
Please specify "Other"([ID225])
19a. Taking into account existing EU legislation (on airport charges, groundhandling) are there improvements that could be made to help ensure that EU airports provide efficient, high-quality services to citizens and businesses?([ID226])
19b. If yes, please provide suggestions on possible actions or initiatives in these areas.([ID227])
20a. Should the performance-based approach(*) applied in the field of air traffic management under the Single European Sky policy be extended to cover other elements of the air transport industry value chain? (*) Performance-based approach: development and implementation of a performance scheme involving the setting of performance targets, the monitoring of the performance levels and of the effectiveness of actions implemented to achieve those targets.([ID144])
20b. If yes, which ones?([ID146])
21a. The SESAR(*) project proved to be a successful industrial partnership. Should it be extended to cover other sectors beyond air traffic management? (*) The SESAR Joint Undertaking is an initiative of the EC established by Council Regulation (EC) No 219/2007 of 27.02.2007. As the technological pillar of Europe’s ambitious Single European Sky (SES) initiative, SESAR is the mechanism which coordinates and concentrates all EU research and development activities in air traffic management (ATM). SESAR will have a global impact in defining and deploying future generations of ATM. It is established as a public/private partnership with the participation mainly of European aviation industry (manufacturers, air operators, air navigation service providers).([ID161])
21b. In what way?([ID162])
22a. Do you agree that the EU should intensify efforts in order to identify and implement measures which can mitigate the effects of an airport capacity crunch(*) ? (*) Capacity crunch: A situation when airport capacity and airport infrastructure limits demand therefore preventing further growth of traffic([ID182])
22b. If yes, which would be the action(s) to be taken to ensure that additional airport capacity can be made available where it is required?([ID183])
Please specify "Other"([ID196])
23. In aviation security(*), there is often a compromise between providing a smooth and efficient experience for passengers and ensuring passenger security. What areas of aviation security do you consider not currently providing a satisfactory balance? (*) Aviation security means the combination of measures and human and natural resources intended to safeguard civil aviation against acts of unlawful interference([ID197])
24. Do you wish to raise any other points regarding to airport security?([ID206])
25a. Do you believe that current rules under Directive 93/13 on unfair contract terms are sufficiently well applied in the air transport sector?([ID207])
25b. If not, how do you think that these rules could be enforced more effectively?([ID224])
Please specify "Other"([ID230])
26. Mention up to three technological developments and advance innovative concepts that you expect will transform the aviation sector in the next 10 years.([ID231])
27a. Are there areas in which more should be done at EU level to ensure that EU airports provide efficient and quality services to people and businesses?([ID253])
27b. If yes, please provide suggestions on possible actions or initiatives under these areas.([ID261])
28. Do you think that airlines and airports should intensify efforts towards the deployment and promotion of electronic services related to air transport (such as innovative IT solutions like e-tagging of luggage, electronic ID, etc.)?([ID255])
29. Please refer to any studies or documents that you think are of relevance for this consultation, with links for online download when possible.([ID229])
30. Please refer to any successful initiatives at regional, national or international level related to aviation that could support the Aviation Package?([ID254])
31. Are there any other issues you would like to highlight in relation to this initiative?([ID256])
32. Do you wish to upload any document to support your contribution to the consultation?([ID257])
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Reimbursable elements of the ticket should be identified at the time of purchase of the ticket
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Fuel surcharge shall be forbidden to be collected
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No opinion / not relevant
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Market access in non-EU markets
Regulatory harmonisation
Effective dispute resolution
Fair competition
Safety and security standards
Social standards
Environment standards
Consumer protection rules
Taxation
Change of airline ownership and control rules
Other (please specify)
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Strongly disagree
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Neutral
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… relaxed (on unilateral basis)
… relaxed (on the basis of reciprocity)
… tightened
… maintained?
No opinion / Not sure
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No
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Bankruptcy protection to allow restructuring of insolvent airlines
Special regime for social and taxation contributions
Other (please specify)
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No
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More use of biofuel
Improved aircraft design
Emission Trading System, ETS
More direct flightpaths (Air Traffic Management solutions)
Fuel taxation in aviation
Passenger charges (based on polluter pays principle)
Industry initiative such as voluntarily offsetting schemes (when air carriers offer the option to passengers to pay a part of the cost of the carbon footprint of the flight)
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Promote sectorial social dialogue in civil aviation to reconcile different positions
Clarify how existing EU rules apply specifically to air transport workers
Put forward further specific social rules for aviation sector
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No
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Completely irrelevant
Somewhat irrelevant
Neutral
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Relevant provided there are direct connections with other points of economic activity (e.g. national capitals)
Relevant, if the connections are provided at right time (such as double daily, in the morning and in the evening)
Relevant for other reason (pelase specify)
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Yes
No, I want PSO mechanism further expanded
No, I want PSO mechanism further restricted
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Facilitate the application of air carriers for PSOs in order to attract more offers and reduce costs for public authorities
Facilitate the setting up new operational bases by airlines
Ensure a wider distribution of information on PSOs and tenders
Ensure that the imposed obligations are less restrictive in order to attract more offers
Forbid restrictions as to the used ticket distribution channel
Express capacity obligations only in terms of total seat capacity and not as capacity per flight or aircraft
Replace prescriptions as to aircraft type with performance based criteria, and use them only where necessary for operational reasons e.g. short runway or landing in arctic conditions)
Promote the bundling of several routes where airlines can introduce offers for one or more routes
Clarify rules and procedures
When a PSO is in place, set the obligation for Member State to review periodically whether it is still justified, and if not, abolish it
Other (please specify)
No opinion / Not sure
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PSO applicable only on small (thin) routes under a certain number of passengers per year
PSO applicable only on peripheral regions
PSO applicable only on islands
PSO permitted only if the market remains open
Stricter conditions and control mechanisms to ensure that PSOs are established only when necessary
PSO only if no financial contribution is given to airlines
No PSO at all shall be permitted
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Benchmark airport performance
Facilitate industry-led initiatives
Prepare a regulatory approach
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Better identification of airport capacity hotspots
Benchmarking of progress in addressing airport capacity hotspots
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A centralised mechanism at EU level should exist in order to ensure equal enforcement of consumer legislation and a level playing field
More coordinated enforcement actions by national authorities for EU-wide infringements (under the CPC Regulation (EC) 2006/2004 on cross-border enforcement)
Commission guidelines on the specific application of Directive 93/13 in the air transport sector
Specific aviation legislation with regard to unfair contract terms (e.g. black list on certain terms)
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Please note that the questionnaire will only use your full contribution if your name, organisation (if you answer on behalf of an organisation or institution) and contact details are provided. If you choose to not provide your name, organisation and contact details, you have the option of submitting a general comment only.
If you do choose to provide us with your name, organisation and contact details, you can still opt for your answers to remain anonymous when results are published.
General comment
1a. I speak
8. Please indicate your country of origin
Please specify "Other"
9a. I answer the questionnaire as a …
9b. Which of the following categories best describes your activity or that of your members?
Please specify "Other"
10. What is the size of your organisation?
Please specify "Other"
11. Contributions received from this survey may be published on the European Commission's website, with the identity of the contributor. Do you agree to your contribution being published under your name?
1a. How often have you travelled by air transport during the last 12 months?
1b. What describes your travel by air transport best in the last 12 months?
2. Which airline(s) did you use for flying outside the EU?
(*) In the current consultation an EU airline is deemed to be one registered in one of the 28 EU Member States or in Norway, Iceland or Liechtenstein. Airlines registered in other countries, such as for instance airlines in Switzerland are not considered EU airline as those are not under the Air Service Regulation (EC) 1008/2008.
3a. Have air connections improved from where you live in the last 10 years?
3b. What do you attribute this to?
4a. Do you think that air transport connections are sufficient where you live for your needs?
4b. If no, for each Member State or region concerned please describe the issue(s).
5a. How relevant do you consider air transport connections are for the overall economic development of your region?
5b. If "Somewhat relevant" or "Completely relevant" please explain the type of air transport connection required.
5c. Please explain which other reason?
6. Do you think that air transport connections are important for growth and jobs?
7. Please specify to what extent you agree with the following statements?
(*) Reliable means that a connection (city pair) is maintained over the medium or long term such that passengers and business can count on it existence in the future.
(**) Sufficient quality means that you are able to fly (i) directly or with a number of stopover(s) that is acceptable for you and/or (ii) to airports that are close to your final destination as that is acceptable for you and/or (iii) the level of services offered by air carriers satisfies your needs.
(***) Extra-EU means a connection between an EU Member State (including in this case Iceland, Norway and Liechtenstein) and a country different from an EU Member State (incl. Iceland, Norway and Liechtenstein)
Air connections within EU are sufficient
Air connections within EU are reliable (*)
Air connections within EU are of sufficient quality (**)
Air connections extra-EU (***) are sufficient
Air connections extra-EU are reliable (*)
Air connections extra-EU are of sufficient quality (**)
8a. How important do you consider the following factors when you intend to travel by plane?
(*) Including the size and location of the seat, inflight service, etc.
(**) Connection time is sufficient and not too long or unreasonable
(***) Online check-in, mobile apps, online/self-bag tagging, flight tracking, etc.
(****) Airport shopping, easy access to gates, availability of free wifi, lounges etc.
(*****) Such as for example car park, car rental, bus, taxi to access the airport
Duration of journey (door-to-door)
Punctuality
Price
Proximity of the airport to home / final destination
Comfort / On-board services (*)
Accessibility for persons with reduced mobility
Choice of destinations
Direct flight / Number of stopovers
Reasonable onward connections (**)
Air carrier (reputation)
Air carrier (nationality)
Availability of innovative solutions / options (***)
Airport facilities / services (****)
Environmental footprint
Availability of flexible fares
Frequency of flights
Departure time
Access to airport from city centre
Availability of loyalty programmes, alliances
Access to the departure airport by public transport
Level of incidental expenses (*****)
Aircraft type
Other (please specify)
Please specify "Other"
8b. From the above list, which three factors do you consider the most important when you consider travelling by plane?
9a. When you book a travel, do you read terms and conditions of the air ticket?
9b. If "yes" or "partially", do you consider that the information on the contract terms and conditions [such as readability, length of the contract, language of the contract, etc.] currently provided by air carriers is:
Sufficient
Transparent
Easy to understand
10. If you find the information on the contract terms and conditions provided by air carriers insufficient, please explain in what sense:
11a. How important do you consider the following elements for improving consumer protection?
(*) Certain elements of the ticket price are collected by airlines at the time of booking and are due to third parties (such as government tax, airport charge, security charge, etc.). These elements are passed on to the relevant third parties in case the passenger embarked the aircraft. However in case the passenger decides not to use the ticket these price elements are kept by the airlines and may be reimbursable, depending on the terms and conditions of carriage of the air carrier.
(**) Fuel surcharge is an element of the final price that airlines may introduce in order to cover the cost of fuel in in case of price fluctuation. If collected, it must be clearly mentioned at the time of booking as being unavoidable and foreseeable price element.
(***) Being consistent: decrease if oil prices fall, increase if oil prices increase.
Reimbursable elements (*) of the ticket should be identified at the time of purchase of the ticket
Reimbursable elements should be reimbursed at no admin cost to passenger
Reimbursable elements should be reimbursed at reasonable level of admin cost to passenger
Fuel surcharge (**) shall be forbidden to be collected
Fuel surcharge (**) and costs related to airport facilities and security should be reimbursable (*)
Fuel surcharge should reflect cost (***)
Airline customer service should be accessible through non-surcharged phone number
Optional price supplements should be displayed during booking process
Terms and conditions of carriage available in the language(s) of the country of purchase
Other (please specify)
Please specify "Other"
11b. From the above list, which three options do you consider the most important to improve consumer protection?
12a. Do you agree with the following statements?
(*) Carbon footprint is defined as "the total sets of greenhouse gas emissions generated by an organisation, event, product or person, namely its impacts in terms of CO2 emissions and thereby on climate change.
Aviation has improved its environmental performance over the past 10 years
As a passenger, I consider that sufficient information is made available on the carbon footprint (*) of my flight.
As a passenger, I am ready to pay for the environmental footprint of my journey by air as part of the ticket price
12b. Identify the three preferred options to reduce the carbon footprint in aviation?
Please specify "Other"
13. Do you agree with the following statements?
Mergers and acquisitions in aviation are unavoidable
Mergers and acquisitions in aviation are positive for the European economy
I expect that in case of an eventual bankruptcy of a national airline, connections will be maintained by other airlines
If a national airline exists in my country, I prefer to fly by that
14. In aviation security(*), there is often a compromise between providing a smooth and efficient experience for passengers and ensuring passenger security.
What areas of aviation security do you consider not currently providing a satisfactory balance?
(*) Aviation security means the combination of measures and human and natural resources intended to safeguard civil aviation against acts of unlawful interference
15a. Do you think that airlines and airports should intensify efforts towards the deployment and promotion of electronic services related to air transport (such as innovative IT solutions like e-tagging of luggage, electronic ID, etc.)?
15b. If yes, in what way?
16. Please provide references to any studies or documents that you think are of relevance for this consultation, with links for online download when possible.
17. Are there any other issues you would like to highlight in relation to this initiative?
18. Do you wish to upload any document to support your contribution to the consultation?
1. Which of the following areas do you consider important to improve the competitiveness of the EU aviation industry?
Regulatory harmonisation
Market access
Access to financing
Airport capacity
Infrastructure
Taxation
Innovation (digitalisation)
Innovation (manufacturing)
Safety
Security
Air traffic management
Other (please specify)
Please specify "Other"
2a. Do you agree with the following statements as regards comparison of EU and non-EU carriers?
EU carriers do not face challenges when competing with non-EU carriers
Non-EU carriers have cost advantage vs. EU carriers (including lower labour cost)
Non-EU carriers receive uncontrolled state subsidies
Non-EU carriers enjoy a more favourable tax regime than EU carriers
There is a discrimination by non-EU States or non-EU service providers
Non-EU carriers offer more attractive products and services than EU carriers
There is overcapacity on the route served
Non-EU carriers have a larger global network than EU carriers
Unfair commercial practices are used by non-EU carriers
Non-EU carriers have a geographic advantage
Non-EU carriers are managed more efficiently then EU carriers
Other (please specify)
Please specify "Other"
2b. Which do you consider are the most important three challenges or obstacles facing EU carriers when competing with non-EU carriers?
Please specify "Other"
2c. Can you identify unnecessary regulatory cost and procedures arising from EU legislation posing a burden and thus negatively affecting competitiveness?
3a. In which areas should more be done to bolster international competitiveness of the EU aviation sector?
Market access in non-EU markets
Regulatory harmonisation
Effective dispute resolution
Fair competition
Safety and security standards
Social standards
Environment standards
Consumer protection rules
Taxation
Airline ownership and control rules
Other (please specify)
Please specify "Other"
3b. Which are the three most important areas to focus on?
Please specify "Other"
4. Which instruments should the EU use in order to bolster the competitiveness of the EU aviation sector internationally?
Development and implementation of EU template clauses for air transport agreements (for instance a template fair competition clause)
EU level comprehensive air transport agreements to ensure market access in key aviation markets and promote an effective regulatory framework
An effective defence mechanism to address unfair commercial practices in international air transport
Multilateral efforts in the framework of the International Civil Aviation Organisation (ICAO)
Cooperation on research and innovation
Other (please specify)
Please specify "Other"
5. The EU has signed comprehensive aviation agreements with EU neighbourhood countries (Western Balkans, Morocco, Georgia, Jordan, Moldova and Israel) and with major aviation partners (US and Canada). Negotiations have been finalised with Ukraine and are on-going with Brazil. The Council has also granted authorisations to negotiate with Australia, New Zealand, Azerbaijan, Lebanon and Tunisia.

Which countries/regions should in your view be priorities for possible future EU-level negotiations of comprehensive air transport agreements? Please list countries/regions in order of importance.
6. Are there any specific issues in relation to international air transport agreements that you wish to raise?
7a. Should the EU intensify its efforts at multilateral level towards free access to markets and further liberalisation of air transport through multilateral agreements?
7b. Why?
7c. How?
8a. The EU rules on ownership and control currently allows foreign investment up to 49% of an EU air carrier while effective control must remain in EU hands.
Do you consider that current EU rules on ownership and control of EU airlines should be …
8b. Why?
9a. There is an emergence of new forms of airline ticket distribution over the internet. The Code of Conduct on computerised reservation systems - CRS (Regulation (EC) No. 80/2009) provides for a number of rules intended, in particular, to avoid bias in case a CRS is owned or controlled by an airline.
Do you consider that the terms of CRS Regulation 80/2009 are still appropriate having regard to the above mentioned new forms of distribution?
9b. If no, what should be changed?
10a. Should the EU consider further measures to allow airlines in financial difficulties to continue operating under special conditions?
10b. If yes, which measures should be considered?
Please specify "Other"
11a. Do you see the strong environmental performance of EU aviation as providing a competitive advantage?
11b. If yes, how?
11c. If no, why?
12. Identify the three preferred options to reduce the carbon footprint in aviation?
Please specify "Other"
13a. What are the social issues that need to be addressed to safeguard the competitiveness of the aviation sector?
13b. Do you consider that further sector-specific complementary measures are needed to address social issues in EU air transport?
Please specify "Other"
13c. If no, why?
14. Taking into account the competition between transport modes, how can the EU best promote combining modes (intermodality) where it offers clear benefits in terms of convenience and for the environment?
15a. Are there EU Member States or regions where air transport connections are not sufficient?
For each Member State or region concerned, please describe the issue(s).
15b. How relevant do you consider air transport connections are for the overall economic development?
15c. If "Somewhat relevant" or "Completely relevant" please explain the type of air transport connection required.
Please specify "Other reason"
16a. A Member State, following consultations with the other Member States concerned and after having informed the Commission, the airports concerned and air carriers operating on the route, may impose a public service obligation (PSO) in respect of scheduled air services between an airport in the EU and an airport serving a peripheral or development region in its territory or on a thin route to any airport on its territory any such route being considered vital for the economic and social development of the region which the airport serves (Article 16 of Air Services Regulation (EC) 1008/2008).

Do you consider that the existing mechanism of PSO is fit for purpose?
16b. Which actions or initiatives are necessary, if any, to facilitate the introduction of PSOs in air transport under current regime (Regulation (EC) 1008/2008)?
Please specify "Other"
16c. In what way(s) do you consider the existing mechanism of PSO should be restricted?
Please specify "Other"
17a. Should the EU help to make the concept of 'green airports'(*) a reality?
(*) Rail and in general public transport landside access to airports are becoming increasingly important. It is critical to airport route development, especially long haul, and to airport growth. More and more authorities either oblige or incentivise airport operators to improve their environmental footprint. With some 50% of CO2 emissions of an airport being caused by landside access, public or shared transport options are crucial. "Green airports" refer in this context to airports that act on lowering CO2 emissions of landside access.
17b. If yes, how?
18a. Growing congestion at EU airports, weather events and progress with implementing the Single European Sky have highlighted the issue of the operational performance of airports.
Should the EU be doing more to address operational performance of airports?
18b. If yes, how could the EU best help to enhance operational performance of airports?
Please specify "Other"
19a. Taking into account existing EU legislation (on airport charges, groundhandling) are there improvements that could be made to help ensure that EU airports provide efficient, high-quality services to citizens and businesses?
19b. If yes, please provide suggestions on possible actions or initiatives in these areas.
20a. Should the performance-based approach(*) applied in the field of air traffic management under the Single European Sky policy be extended to cover other elements of the air transport industry value chain?
(*) Performance-based approach: development and implementation of a performance scheme involving the setting of performance targets, the monitoring of the performance levels and of the effectiveness of actions implemented to achieve those targets.
20b. If yes, which ones?
21a. The SESAR(*) project proved to be a successful industrial partnership. Should it be extended to cover other sectors beyond air traffic management?
(*) The SESAR Joint Undertaking is an initiative of the EC established by Council Regulation (EC) No 219/2007 of 27.02.2007. As the technological pillar of Europe’s ambitious Single European Sky (SES) initiative, SESAR is the mechanism which coordinates and concentrates all EU research and development activities in air traffic management (ATM). SESAR will have a global impact in defining and deploying future generations of ATM. It is established as a public/private partnership with the participation mainly of European aviation industry (manufacturers, air operators, air navigation service providers).
21b. In what way?
22a. Do you agree that the EU should intensify efforts in order to identify and implement measures which can mitigate the effects of an airport capacity crunch(*) ?
(*) Capacity crunch: A situation when airport capacity and airport infrastructure limits demand therefore preventing further growth of traffic
22b. If yes, which would be the action(s) to be taken to ensure that additional airport capacity can be made available where it is required?
Please specify "Other"
23. In aviation security(*), there is often a compromise between providing a smooth and efficient experience for passengers and ensuring passenger security.
What areas of aviation security do you consider not currently providing a satisfactory balance?
(*) Aviation security means the combination of measures and human and natural resources intended to safeguard civil aviation against acts of unlawful interference
24. Do you wish to raise any other points regarding to airport security?
25a. Do you believe that current rules under Directive 93/13 on unfair contract terms are sufficiently well applied in the air transport sector?
25b. If not, how do you think that these rules could be enforced more effectively?
Please specify "Other"
26. Mention up to three technological developments and advance innovative concepts that you expect will transform the aviation sector in the next 10 years.
27a. Are there areas in which more should be done at EU level to ensure that EU airports provide efficient and quality services to people and businesses?
27b. If yes, please provide suggestions on possible actions or initiatives under these areas.
28. Do you think that airlines and airports should intensify efforts towards the deployment and promotion of electronic services related to air transport (such as innovative IT solutions like e-tagging of luggage, electronic ID, etc.)?
29. Please refer to any studies or documents that you think are of relevance for this consultation, with links for online download when possible.
30. Please refer to any successful initiatives at regional, national or international level related to aviation that could support the Aviation Package?
31. Are there any other issues you would like to highlight in relation to this initiative?
32. Do you wish to upload any document to support your contribution to the consultation?
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