Computer and personal and household goods repair statistics - NACE Rev. 2
Data from May 2022
Planned article update: March 2023
The sector for the repair of computers and personal and household goods accounted for 0.3 % of the total employment in the EU in 2019.
The sector for the repair of computers and personal and household goods accounted for 0.8 % of the total number of enterprises in the EU in 2019.
This article presents an overview of statistics for the repair of computers and personal and household goods in the European Union (EU), as covered by NACE Rev. 2 Division 95. This is the only division within Section S (other service activities) for which structural business statistics (SBS) are compiled and this division completes the SBS coverage of the non-financial business economy which is defined as Sections B to J, L to N and Division 95. It belongs to a set of statistical articles on 'Business economy by sector'.
There were over 186 400 enterprises operating with the repair of computers and personal and household goods (Division 95) as their main activity in the EU in 2019. Together they employed 348 900 persons, equivalent to 0.3 % of the non-financial business economy employment, while they generated €8.3 billion of value added which was 0.1 % of the non-financial business economy total.
Apparent labour productivity of the EU’s repair of computers and personal and household goods sector in 2019 was €23 800 per person employed, which was well below the non-financial business economy average of €52 100 per person employed and second smallest among all NACE sections that constitute the non-financial business economy (after accommodation and food service activities sector). The repair of computers and personal and household goods sector is characterized as a labour-intensive activity. Despite very low apparent labour productivity , the EU’s average personnel costs for the repair of computers and personal and household goods sector were more than 20 % below the non-financial business economy average: €28 100 per employee for the repair of computers and personal and household goods compared with €36 500 thousand per employee.
The wage-adjusted labour productivity ratio combines the two previous indicators and shows the extent to which value added per person employed covers average personnel costs per employee. The particularly low apparent labour productivity for the repair of computers and personal and household goods sector was below the corresponding level for average personnel costs in 2019, resulting in a wage-adjusted labour productivity ratio below parity (84.6 %). As such, the repair of computers and personal and household goods sector had a lower wage-adjusted labour productivity than any of the NACE sections within the non-financial business economy and was the only sector to record a ratio that was under 100 %. The wage-adjusted labour productivity average non-financial business economy was 142.6 %.
The gross operating rate (the relation between the gross operating surplus and turnover) is a measure of profitability. The gross operating rate for the EU’s repair of computers and personal and household goods sector in 2019 stood at 13.4 %, which was above the non-financial business economy average (10.3 %). This relatively high gross operating rate is achieved as a result of relatively low levels of turnover compared with value added — a pattern that is typical of many labour-intensive service activities (other than distributive trades).
More than two thirds (75.4 %) of the enterprises within the EU’s repair of computers and personal and household goods sector were classified to the repair of personal and household goods (Group 95.2) in 2019, with the remainder repairing computers and communication equipment (Group 95.1). The repair of personal and household goods subsector was also largest in terms of employment, accounting for 65.9 % of the sectoral employment in 2019, and generated 50.4 % of the total turnover. The more technical activity of the repair of computers and communication equipment subsector recorded a slightly higher share of personnel costs, at 52.6 % of the total. The two subsectors show large variations in the contribution to the performance of the overall sector, depending on the derived indicators concerning personnel costs, productivity and profitability.
Average personnel costs per employee ranged from €33 500 per employee for the repair of computers and communication equipment — just below than the average of €36 500 for the whole of the non-financial business economy — to €23 900 per employee for the repair of personal and household goods.
The gross operating rate for the EU’s repair of computers and personal and household goods sector was 13.4 % in 2019, which was 30 percent higher than the average for the whole of the non-financial business economy (10.3 %). The gross operating rate for the repair of computers and communication equipment (9.7 %) was slightly below the average.
France accounted for almost a quarter (24.4 %) of the EU’s value added within the repair of computers and personal and household goods sector in 2019, considerably greater share than recorded by any of the other EU Member States — see Figure 3. It should be noted that even in those countries with the largest repair of computers and personal and household goods sectors, the contribution of this activity to the non-financial business economy remained low: for example, in Spain, Czechia, France and Croatia, it accounted for just 0.2 % of non-financial business economy value added — the highest shares among any of the Member States. The relative importance of the repair of computers and personal and household goods sector, in terms of the value added, was also low in EFTA countries, ranging from 0.05 % of the non-financial business economy total in Switzerland to 0.06 % in Norway and 0.08 % in Iceland.
In employment terms, the share of the repair of computers and personal and household goods sector in the non-financial business economy employment peaked at 0.41 % in Spain and Hungary and 0.40 % in Croatia, while shares less than 0.15 % were recorded for Luxembourg, Austria, Sweden and Germany.
Size class analysis
The repair of computers and personal and household goods sector is dominated by micro enterprises (employing fewer than 10 persons), which is perhaps unsurprising given the specialist nature of this activity and the lack of national or international players developing their businesses within this area.
Out of the 186 400 enterprises that were active in the EU’s repair of computers and personal and household goods sector in 2019, almost all were classified as micro enterprises (98.6 % of the total). Together these micro enterprises employed 243 000 persons, equivalent to more than two thirds (69.6 %) of the total employment for the repair of computers and personal and household goods sector. This was the highest share across all of the NACE sections that constitute the non-financial business economy aggregate.
In terms of their contribution to sectoral value added, the share of micro enterprises was lower; indeed, they generated less than half (49.0 %) of the added value within the EU’s repair of computers and personal and household goods sector in 2019. Conversely, the relative shares for small enterprises (employing 10 to 49 persons), medium-sized enterprises (employing 50 to 249 persons), and for large enterprises (employing 250 or more persons) were higher, at 18.8 %, 11.9 % and 20.3 % respectively, than in terms of employment, justifying their higher apparent labour productivity ratios compared to micro enterprises. Figure 6 shows that there was an important difference in the relative contributions of the two subsectors to EU value added when analyzed on the basis of a size class breakdown for 2019. The role of small and medium-sized enterprises was particularly pronounced for the repair of personal and household goods subsector, as those accounted for 93.2 % of the total added value in this subsector; large enterprises employing 250 or more persons generated just 6.8 % of the added value. By contrast, large enterprises within the repair of computers and communication equipment subsector recorded the highest share of value added (36.0 %).
The activities covered by Division 95 which forms the basis of this article are the repair and/or maintenance of:
- computers and computer peripherals such as printers as well as communications equipment like fax machines and mobile phones;
- home electronic goods (consumer electronics); garden equipment; clothing and footwear; furniture and furnishings; personal items such as watches and jewellery; most other consumer goods such as bicycles, toys, sports equipment and musical instruments.
This article does not cover the repair of industrial machinery and equipment, central heating and air conditioning equipment, nor hand-held power tools and it also excludes enterprises that carry out repair as a secondary activity in combination with other activities; as such, it focuses exclusively on specialist repairers.
The analysis presented in this article is based on the main dataset for structural business statistics (SBS), size class data and regional data, all of which are published annually.
The main series provides information for each EU Member State as well as a number of non-member countries at a detailed level according to the activity classification NACE. Data are available for a wide range of variables.
In structural business statistics, size classes are generally defined by the number of persons employed. A limited set of the standard structural business statistics variables (for example, the number of enterprises, turnover, persons employed and value added) are analysed by size class, mostly down to the three-digit (group) level of NACE. The main size classes used in this article for presenting the results are:
- small and medium-sized enterprises (SMEs): with 1 to 249 persons employed, further divided into:
- micro enterprises: with less than 10 persons employed;
- small enterprises: with 10 to 49 persons employed;
- medium-sized enterprises: with 50 to 249 persons employed;
- large enterprises: with 250 or more persons employed.
Regional SBS data are available at NUTS levels 1 and 2 for the EU Member States, Iceland and Norway, mostly down to the two-digit (division) level of NACE. The main variable analyzed in this article is the number of persons employed. The type of statistical unit used for regional SBS data is normally the local unit, which is an enterprise or part of an enterprise situated in a geographically identified place. Local units are classified into sectors (by NACE) normally according to their own main activity, but in some EU Member States the activity code is assigned on the basis of the principal activity of the enterprise to which the local unit belongs. The main SBS data series are presented at national level only, and for this national data the statistical unit is the enterprise. It is possible for the principal activity of a local unit to differ from that of the enterprise to which it belongs. Hence, national SBS data from the main series are not necessarily directly comparable with national aggregates compiled from regional SBS.
Enterprises providing services for the repair of computers and communications equipment as their principal activity may provide services directly to end clients such as households and business clients, or they may provide specialised services to intermediaries such as manufacturers or distributors. Enterprises providing repair and maintenance services for personal and household goods are generally focused on household clients.
Business clients with more complex requirements for information technology (IT) services may well receive repair and maintenance services for computers and communications equipment bundled into broader IT services (see the article on information and communication services) provided by information technology services providers (Division 62). Equally, repair and maintenance services may be provided as a secondary activity by enterprises that are principally manufacturers or distributors of computers and communications equipment.
Many repair activities, including those presented in this article — or others, such as those related to motor vehicles — often face increased demand during downturns in the overall economic cycle as households and businesses postpone purchases of new capital goods or consumer durables and semi-durables and repair existing items instead; equally demand for repair services may decrease during an upturn in the cycle.
Direct access to
- SBS – services (serv)
- Annual detailed enterprise statistics - services (sbs_na_serv)
- Annual detailed enterprise statistics for services (NACE Rev. 2 H-N and S95) (sbs_na_1a_se_r2)
- SMEs - Annual enterprise statistics broken down by size classes - services (sbs_sc_sc)
- Services by employment size class (NACE Rev. 2 H-N and S95) (sbs_sc_1b_se_r2)
- Annual detailed enterprise statistics - services (sbs_na_serv)
- SBS - regional data - all activities (sbs_r)
- SBS data by NUTS 2 regions and NACE Rev.2 (from 2008 onwards) (sbs_r_nuts06_r2)
- Business economy by sector - NACE Rev. 2 (online publication)