User support

Eurostat multilingual user support 

Eurostat provides a multilingual user support service that can answer your questions about European statistics.

For questions, please select the support centre in your preferred language from the list below and complete the registration form.

* This designation is without prejudice to positions on status, and is in line with UNSCR 1244 and the ICJ Opinion on the Kosovo declaration of independence.

 

  •   User support telephone help

    For the best possible service, we propose that you first send us your inquiry via the web-based and interactive communication system. This way is suggested if your question concerns a methodological or a data verification aspect, which can only be handled in writing.

    However, if you have a technical problem or are simply searching for data on Eurostat's website you can also call the following telephone numbers:

    български Mo-Fr: 10:00 -12:00; 14:00-16:00 +359 (0)2 9857 187

    čeština

    Mo, We: 08:00-17:00
    Tu, Th: 09:00-12:00; 13:00-15:00
    Fr: 09:00-12:00
    +420 274 052 430
    +420 274 052 425
    +420 274 052 347
    +420 274 052 757

    Deutsch

    Deutsch (Belgien)
     

    Deutsch (Luxemburg)

    Deutsch (Switzerland)

    Mo-Fr: 9:00-12:00

    Mo-Fr: 09:00-17:00
     

    Mo-Fr: 9:30-12:00; 13:30-16:30

    Mo-Fr: 10:00-11:30; 14:00-16:00

    +49 (0) 611 75 9427

    +32 800 120 33
    +32 2 277 70 40

    +352 24 78 42 19

    +41 58 4 812919

    eesti keel

    Mo-Fr: 08:00-17:00 +372 6259 300

    English (Ireland)

    English (Malta)

    English (International calls)

    Mo-Fr: 9:30-16:00

    Mo-Fr: 9:30-16:00

    Mo-Fr: 9:30-16:00

    1800 944243

    0800 65094

    +352 314401-997

    ελληνικά (Greek)

    Mo-Fr: 08:00-14:00 +30 213 135 2315

    ελληνικά (Cypres)

    Mo-Fr: 08:30-15:00 +357 22605151

    español

    Mo-Th: 9:00-17:30

    Mo-Fr: 9:00-14:00

    91 583 91 00

    français (France)

    français (Belgique)
     

    français (Luxembourg)

    français (Suisse)

    français (appel international)

    Mo-Fr: 9:30-16:00

    Mo-Fr: 9:00-17:00
     

    Mo-Fr: 9:30-12:00; 13:30-16:30

    Mo-Fr: 10:00-11:30; 14:00-16:00

    Mo-Fr: 9:30-16:00

    0805 691382

    +32 800 120 33
    +32 2 277 70 40

    +352 24 78 42 19

    +41 58 4 812919

    +352 314401-995

    Hrvatski (Croatia) Mo-Fr: 09:00-15:00 +385 (0)1 4806 154
    +385 (0)1 4806 138
    Hrvatski (Bosnia and Herzegovina) Mo-Fr: 09:00-17:00 +387 33 204727

    italiano


    italiano (Swizzera)

    Mo, Tu, We, Fr: 09:30-13:30
    Th: 13:30-16:00

    Mo-Fr: 10:00-11:30; 14:00-16:00

    +39 06 46733228


    +41 58 4 812919

    latviešu valoda

    Mo-Fr: 08:30-17:00 +371 67366924
    lietuvių kalba

    Mo-Th: 08:00-12:00; 12:45-17:00
    Fr: 08:00-12:00; 12:45-15:45

    +370 5 236 49 00

    magyar

    Mo-Th: 09:00-15:00;
    Fr: 09:00-13:00

    +36-1-345-6789

    polski Mo-Fr: 09:00-15:00 +48 22 449 40 06
    +48 22 608 31 68
    português Mo-Fr: 09:00-17:00 +351 218 440 447
    româna Mo-Fr: 10:00-16:00 +40 (021) 317 77 70

    slovenski jezik

    Mo-Th: 09:00-15:30
    Fr: 09:00-14:30
    +386 1 241 64 04

    slovenský jazyk

    Mo-Fr: 08:00-15:00 +421 (0)2 50236 335
    +421 (0)2 50236 713
    +421 (0)2 50236 341

    svenska

    Mo-Fr: 9:00-12:00; 13:00-16:00

    +46 10 - 479 63 05
    Norsk Mo-Fr: 09:00-15:00 +47 21 09 46 42
    македонски Mo-Fr: 09:00-15:00 +38923295838

    Türkçe

    Mo-Fr: 10:00-12:00; 14:00-17:00 +90 (0)312 454 72 67
    +90 (0)312 454 72 64
    shqip Mo-Fr: 08:00-16:30 +355 4 2222 411

    shqip

    srpski

    Mo-Fr: 09:00-12:00; 13:00-15:00

    Mo-Fr: 09:00-12:00; 13:00-15:00

    +381 38 200 31 110

    +381 38 200 31 110

    Crnogorski Mo-Fr: 08:00-15:00 +382 (0)20 230 811

    Српски

    Mo-Fr: 09:00-15:00

    + 381 11 2401 284

    + 381 11 2411 832

     

Other Eurostat support services

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Staff of EU institutions Institutional support

General questions on the European Union

Europe Direct - answering your questions about the EU

The Europe Direct Contact Centre is run by the European Commission. They will answer questions from the public about the European Union, by phone or email, in any of the 24 official EU languages.

Contact Europe direct

Privacy statement for Eurostat correspondence

Eurostat processes and stores personal data of its external email correspondents. Eurostat respects the privacy of individuals and is committed to protect it. This document provides information how personal data is processed and used.

For what purposes is the personal data used?

The data is used for:

  • mailing lists for the distribution of Eurostat publications and press releases
  • invitation lists for participants of workshops, seminars and conferences organised by Eurostat
  • invitation lists for the members and private experts of the various expert groups coordinated by Eurostat
  • lists of statistical trainers, experts and contact points for training

What personal information do we collect and through which technical means?

Depending on the type of contact sought with Eurostat. the following personal information is collected: first name, last name, name of employer / company / organisation, address, country, telephone number(s) and email address.

The data is stored in databases or mailing lists using Commission IT equipment and software subject to standard European Commission data security policies.

Who has access to your information and to whom is it disclosed?

The data is processed by European Commission employees within several units across Eurostat. They oversee the relevant mailing and invitation lists under the responsibility of the Head of Unit acting as the data controller. Eurostat does not disclose the data to, or share it with, any third parties either inside or outside the Commission.

How do we protect and safeguard your information?

Designated Eurostat employees can access the data using a userID and password. Only these authorised persons have access to the personal data.

How can you verify, modify or delete your information?

You have no direct access to your personal data stored in the lists. If you wish to modify or delete your data, please send a message to your contact point at Eurostat or to the central Eurostat user support. In addition, the Data Protection Coordinator at Eurostat is available for further questions.

How long do we keep your data?

Your data will not be kept longer than necessary in the list that contains your data. Furthermore, at any given moment you can ask your personal data to be deleted from any list managed by Eurostat.

Legal basis and contact information

For further information, please refer to the privacy policy of the European Commission. For any further question or requests concerning the information you have submitted, please get in touch with your Eurostat contact point, the Eurostat user support or the Data Protection Coordinator at Eurostat.

Eurostat is committed to comply with EU Regulation 45/2001 on the protection of personal data.

For any question on the protection of personal data by the European Commission, you can contact the Data Protection Officer of the Commission.

For complaints, please contact the European Data Protection Supervisor.