METPEX is a research project funded in the context of the 7th Framework Programme of the EU, aiming to develop and evaluate a standardised tool to measure passenger experience across whole journeys. METPEX stands for MEasurement Tool to determine the quality of Passenger EXperience and its results will be used to inform policy makers in providing inclusive, passenger-oriented integrated transport systems that are accessible by all citizens. The development of an inclusive, validated passenger experience measurement instrument is the first step in creating high quality, user centred, integrated, accessible public transport services, which are capable of attracting and retaining public transport users whilst meeting sustainability targets. The METPEX consortium is coordinated by Coventry University and brings together 16 European partners, from 12 countries.
For more details, please visit http://www.metpex.eu