The ESIS project has the target to research, to develop and to implement:
- a regular measurement of Customer satisfaction in Europe with and ad hoc software tool;
- a Data warehouse system able to collect and manage the successive questionnaires.
The main objective underlying the design of this system is to tackle the problem from data collection to information interpretation. This requires methodological advances in the fields of statistical models and techniques of satisfaction index estimation for the New Economy, and technical development of tools for fast data collection from the Net and functionally rich delivery of information.
The system will deliver index values for individual companies, industries and for sectors as well as the entire economy.