Frequently Asked Questions - Infopoint

Frequently Asked Questions - Infopoint

Find a collection of the answers to the most common questions people ask about/to the Infopoint staff.


Do we need an ID card to enter the External Cooperation Infopoint?

No, the External Cooperation Infopoint is a space open to everyone willing to know more about external cooperation. Opening hours are from 10 am to 4pm on weekdays.


Is the External Cooperation Infopoint open all year round?

The External Cooperation Infopoint is open all year round on weekdays, excepted in August and on European Commission's holidays.


Are there public group visits sessions organised to the main building of the European Commission, Directorate General Development and Cooperation – Europeaid? 

It is not possible to organise group visits to the main building of the European Commission, Directorate General Development and Cooperation – Europeaid without special authorisation.

It is however possible to spontaneously visit the External Cooperation Infopoint, without prior appointment, as it is a space open to the external public.

It is also possible to organise visits à la carte, if you have made a formal request and if you are a group of at least 10 people. Organised Visits are presentations on one or several subjects related to external cooperation delivered by European Commission's staff. 


Can the External Cooperation Infopoint provide us with a list of contacts/names within the European Commission?

The external cooperation Infopoint staff can direct you to the most relevant contact/s but is not allowed to give you their details. If you wish to find the contact details of someone within the European Commission or within the Directorate General Development and Cooperation – Europeaid, the best thing to do is to make a search through the official directory of the European Union "EU Whoiswho".


What can we do in order to be kept informed of your activities?

If you would like to be regularly informed of our activities, we can add you to our mailing list in order to receive invitations to our conferences.


What type of information can we receive at the External Cooperation Infopoint?

The External Cooperation Infopoint staff is available to answer your questions related to development and cooperation policies and identify for you documentation in line with your specific interest. All publications at the Infopoint are available to pick up for free. However, the External Cooperation Infopoint is not allowed to send any publications to personal addresses. 

The Infopoint regularly organise conferences and can give you information on upcoming conferences. If you are interested, you can be added to our database, in order to be kept informed by email.

The Infopoint also organise visits for of groups of at least 10 people, which are presentations on external cooperation tailored to your group's needs.

The Infopoint is not allowed to give you any contact details of the European Commission staff and does not have the capacity to answer your queries regarding specific calls for proposals/procurement notices. 

(Please note that the Infopoint does not provide touristic information about Brussels and as such does not have maps of the city. Toilets are not available at the Infopoint.)


What should I do if I want to receive publications directly at home?

If you wish to receive publications related to European Union External Cooperation directly at home, you have the possibility to order it through the EU Publications, providing that they are available in paper copy.


Where can I find information regarding calls for proposals/procurement notices?

The External Cooperation Infopoint cannot provide you with any information regarding calls for proposals/procurement notices, such as contact points, deadlines for application, eligibility criteria's, confirmation of receipt and results of a specific call.

If you want to have a look at the current calls for proposals/procurement notices, you can do it through the relevant page of the European Commission, Development and Cooperation – Europeaid website and look at the latest publications.

If you are looking for information regarding a specific call for proposal/procurement notice, you can make a search by reference or make an advanced search by type of programme and geographical zone.

If you want to apply or have applied to a specific call/procurement notice, you must only refer to the documents related to the call/tender. They contain all the information you need, such as eligibility criterias, contact point, guidelines, deadline for application, contract notice/ term of reference etc…


What do I need to do in order to respond to a call for proposal/procurement notice?

In order to respond to a call for proposal/procurement notice, you must first register through Potential Applicant Data On-Line Registration (PADOR). It is an on-line database in which organisations register as potential applicants to calls. Organisations are invited to regularly update their information, and EuropeAid uses it to evaluate their operational and financial capacity, as well as their eligibility to participate in calls for proposals.


How can I apply to European Commission job openings?

There are a number of ways in which people can come to work in the European Commission. You will learn more through the European Personnel Selection Office (EPSO) Website.

If you are interested in a traineeship within the European Commission, you can also apply through the European Commission Traineeships office.


How does the infopoint process my personal data?

Directorate General for International Cooperation and Development is processing your personal data under Regulation (EU) 2018/1725 for the purposes of the InfoPoint.

The Infopoint Privacy Statement explains the reason for the processing, the way we collect, handle and ensure protection of all personal data provided, how that information is used and what rights you may exercise in relation to your data (the right to access, rectify, block etc.).