Help and Support


In this section you find answers to a selection of frequently asked questions and other information that may be useful to you.

If you do not find the information you are looking for here, you are welcome to contact our help-desk by clicking on "contact".


Help and Support

Monday - Friday
08:00-18:00 (CET)

Our live services answer in English, German and French


Questions about the EU? Europe Direct can help

I'm moving abroad in Europe – how do I get a residence permit? What are the rules on roaming charges? My flight's been cancelled - what are my rights? What EU grants can my organisation apply for? For the answers to all these questions and more, contact Europe Direct central information service.

Need an Advice ?