LTU project - Long Term Unemployment project

LTU project - Long Term Unemployment project

This page introduces the 9 Key Steps (KS) to take to establish a record system with a single customer view.
These KSs are a guide, as a result of the LTU project (Long Term Unemployment project) to take you from defining your policy through to evaluating its impact.
The guidance is designed to be of use to you whether you are just starting to design your record system or have an existing model which you wish to update.
You can also focus on one or more individual elements of the process, or study the whole end-to-end methodology.
  • Below are links to documents and presentations from best practice case studies, and a number of videos produced for the LTU Project which contain interviews with beneficiaries of the initiative. 
  • Feel free to browse the Key Steps below by clicking on the bubbles!
  • These Key Steps pages will be further updated with more videos, case studies and documents.
    If you want to be kept updated, please log in with your user account, and use the "Subscribe" function at the bottom of this page or of a particular KS page.


Outcomes and deliverables


LTU Project - Key Steps
Key Step 1 - Purpose of PolicyKey Step 2 - Shared Case History ScopeKey Step 3 - Policy StatementKey Step 4 - ProceduresKey Step 5 - Stakeholder Buy-InKey Step 6 - Preventing Exclusion RiskKey Step 7 - Assessing ImpactKey Step 8 - EvolutionKey Step 9 - Evaluation
This Bubble Graph is designed to assist you in focussing your search for information on themes which you need to explore when developing your systems.
If you currently do not have a system for capturing a single case history, or are at an early stage of development, you can systematically investigate the Key Steps from 1 through to 9.
However, if you are at a more advanced stage, or have a specific enquiry about one element of the development process you can access information in the Bubble(s) most matching your specific area(s) of interest.
Each KS webpage includes a short description + a series of Milestones or highlighted points + links to related cases, videos or documents also available in the LTU repositories.

Other resources

Repositories of deliverables:
This section regroups cases, videos and information on examples illustrating how various organisations maintain single case histories:
    • They have been collected on a European base by the LTU project partners
    • They illustrate one or more milestones of the Key Steps.
    • Relevance of a case to a Key Step is detailed in the corresponding page of a Key Step, but the cases can/should also be considered on a global approach without being kept in the only context of a specific Key Step.
  • They have been identified by the LTU project partners and realised with the support of the ESF TP team.
    They support as well the Key Steps and illustrate some of the Cases.
  • LTU Library folder on the ESF TP website
    This folder includes minutes and presentations made during the various meeting and workshops of the LTU project, including:
    • A 2-page presentation of the LTU Project, the Key Steps and a short list of the LTU project videos.
    • "Job Carving and Job Crafting", ESF TP EU Publication by A. Scoppetta, E. Davern and L. Geyer.
      Job carving and job crafting can be effective strategies to overcome the challenges of labour market integration of people facing multiple barriers, in particular the long-term unemployed. This paper gives an overview of these strategies, presents promising practices and sets out recommendations for future measures, also in the context of ESF interventions.
    • "Distance travelled for long-term unemployed people", ESF TP EU Publication by S.A. Barnes and S. Wright.
      This report examines the different models used to design, assess, record and evaluate soft outcomes and ‘distance travelled’ in terms of employability, for long-term unemployed participants of Active Labour Market Policies.
    • Supporting documents related to the Shared cases indicated above.

List of Key Steps

A general presentation of the Key Steps and LTU project is available in the section "Key Steps and Repositories".
The below list corresponds to the links include in the Bubble graph:
  • KS1 - Purpose of policy
    Council Recommendation (2016/c 67/01) calls for LTU persons to be offered a job integration agreement with an individual service offer delivered through a single point of contact.
  • KS2 - Scope of Shared Case History
    A single customer view is as much about organisational change as it is technology.
  • KS3 - Policy Statement
    The partner organisations supporting the LTU clients’ integration pathways should develop an Information and Client Records Management Policy.
  • KS4 - Procedures
    It is necessary to determine whether one (lead) organisation should host a new combined network or existing systems should be merged.
  • KS5 - Stakeholder Buy-In
    All partners will support the objective of promoting clients’ labour market integration, though each stakeholder will also have their own agency objectives relating to their professional specialism.
  • KS6 - Prevention of Exclusion Risk
    The rationale for developing unified systems is that these can assist and monitor the progress towards (re-)integration of LTU people.
  • KS7 - Assessing Impact
    The impact of systematic recording of customer information can be assessed through a number of metrics.
  • KS8 - Evolution
    A well-constructed system for gathering customer information into a single customer view should support the development of a learning path.
  • KS9 - Evaluation
    Improved sharing of information is one of the key drivers for successful service integration.