LTU project - Key Steps and Repositories

LTU project - Key Steps and Repositories


LTU Project - Key Steps
Key Step 1 - Purpose of PolicyKey Step 2 - Shared Case History ScopeKey Step 3 - Policy StatementKey Step 4 - ProceduresKey Step 5 - Stakeholder Buy-InKey Step 6 - Preventing Exclusion RiskKey Step 7 - Assessing ImpactKey Step 8 - EvolutionKey Step 9 - Evaluation

Key Steps - Background

Implementing the LTU Recommendation requires Single Points of Customer Contact (SPOC):
  • A key enabler for these are client-records providing a single customer view.
  • Socially excluded people can have difficulty accessing support services due to limited coordination of assistance systems.
  • Each of the 9 key steps includes a number of milestones which need to be achieved to complete the pathway from uncoordinated case records to fully integrated systems.
In the webpages linked to each Key Step (KS) bubble on the graph, you can find information detailing issues to be considered to systematically integrate case records.
You can work methodically through guidance from KS1 through to KS9, or alternatively access information on one or more Key Steps as required. Links provide access to documents containing more detailed guidance and support.
Each Key Step covers a block of activities which must be completed to deliver an essential building block for integrating customer case records.

 [back to LTU project main page]

Repositories related to LTU

This section regroups various links developed by or related to the LTU project. It also gathers videos and information on examples illustrating how various organisations maintain single case histories.

1-Case Studies identified by the LTU project

The cases may illustrate one or more Key Steps.
You also may find more documents in the LTU project library on the ESF TP website in the folder: “Thematic Working Group 1 - Shared case histories”, and more generally in the “LTU Project library”.

C01 - Intreo Activation Model
Links to the Key Steps
Who: The Department of Employment Affairs and Social Protection’s single points of contact for all employment and income supports.
What: Integrated orientation and information service delivered by Irish PES DSP.
Target: All people registered with the PES (Public Employment Services).
How: All people registering with the PES receive an integrated support service. This combines assessment of their entitlement to unemployment benefit, social assistance, and support with housing costs with completion of a Jobseekers Agreement (Individualised Action Plan).
  • Intreo is a service providing a single point of contact (SPOC) for all public employment service, social assistance, and unemployment benefit interventions. 
  • It illustrates how to complete KS1:
    • To identify the purpose of a policy for providing a One Stop service for LTU people delivered through a SPOC.
    • To ensure that the service offering provided at the SPOC is comprehensive enough to meet the integration needs of LTU client groups.
  • The example elaborates KS5 particularly describing the focus on individual need to assist labour market integration including self-service information. It illustrates:
    • How to generate co-operation between stakeholders, e.g. PES, Training Providers.
    • Methods to obtain customer/client buy-in for the system.
    • How employers can receive a range of services to encourage them to work with the SPOC actors to assist the integration of LTU people.
  • Intreo is designed to address KS6 to prevent / reduce the risk of LTU / Social Exclusion through:
    • Evolution of a single customer case history which can enable systematic personalised assessment of client progress towards integration.
Further info - Presentations:
C02 - Job-seeker case manager communication system - Belgium
Links to the Key Steps
Who: VDAB, the Public Employment Service (PES) for Flemish region in Belgium.
What: New client follow-up system operated by the PES VDAB
Target: All people registered with the PES
How: The new system facilitates communication between the client and case manager (generation of reports with pre-formulated or personalised instructions including self-service facilities).
  • The Programme enables the development of client support tools that follow case management rather than policy logic. 
  • It supports achievement of KS4 describing:
    • How developing a single case history at a Single Point of Contact (SPOC) achieves aims and goals outlined in the purpose, scope, and policy statement;
    • The issues to consider in establishing a single customer view;
    • How to transform static snap shots into dynamic systems recording clients’ integration progress;
    • How to define data entry processes,
      • Taking individual need into account,
      • Including a self-service component.
  • The system design actively promotes and drives a focus on the needs of an individual jobseeker, rather than a silo approach. It therefore supports achievement of KS7 indicating areas for service improvement to:
    • Give jobseekers an overview of all arrangements made;
    • Help case managers to analyse whether or not and what kind of personalized assistance is needed;
    • Facilitate case managers to follow up all the arrangements made with job seekers;
    • Facilitate case managers to work together around one job-seeker;
    • Introduce a self-service component;
    • Design and manage protocols for keeping information secure and up to date, reducing duplication in record keeping.
  • The development of the Programme provides a learning path for system Evolution as described at KS8. This references how to review systems to enable on-going incremental improvements.
Further info - Presentations:
C03 - Multi-Sectoral Employment Support - Finland
Links to the Key Steps
Who: This is a Multi-sectoral Joint Service Enhancing Employability. Present model is based on legislation; a working-model, and not an organisation as such: Local PES-Offices (state), Municipalities, the Finnish Social Insurance Institution (FSII), and the Ministry of Employment (also responsible for the development of the joint database).
What: The core task of the model is the joint service needs assessment and the employment plan based on the service needs of the client
Target: Individuals seeking support from Public Employment Services (PES), advice on social insurance/social assistance, or seeking wider social service support
How: Clients are provided multi-sectoral individual services and the services are found in one and the same place.
The objective: a workable combination of
  • public employment services (the PES-office)
  • social and health care services (the municipality)
  • vocational rehabilitation (the Finnish Social Insurance Institution FSII).
  • The model is designed to provide a customer orientated joint service needs assessment and employment plan for LTU people based on client need. 
  • The example can assist in achievement of KS2 describing:
    • How to determine the scope of a shared case history system; 
    • Recording the features of current IT records maintained by organisations involved in customer information gathering at the Single Point of Contact (SPOC).
  • Support is delivered through a one-stop shop and mobile support units. The information illustrates meeting the needs of KS3 including:
    • How to identify actions participating organisations need to take to develop shared case histories.
    • How to specify IT requirements to deliver the necessary common case history records for actors involved in provision of SPOC.
  • Comprehensive support packages are developed with initial involvement involving a 3-month “mapping” phase. The model enables Evaluation as needed to achieve KS9 providing a mechanism for: 
    • Assessment of system efficiency;
    • Monitoring progress against European Employment Committee (EMCO) Quality Standards for provision of a SPOC.
    • Determining processes for review of the system.
Further info - Presentations:

    2-LTU Project videos

    Videos produced in the framework of the Long Term Unemployment Project (LTU Project).
    CC command on videos to display or hide the sub-titlesIf you want to display the sub-titles, please toggle the settings using the [CC] icons at the bottom of a video as shown here to the right, and chose the language option you prefer.

    Empowering young mobile workers in Germany

    Adjusting to living in another country is crucial for young migrant workers .
    This film shows how social support enables them to make successful transitions.
    I Diverso

    Creating inclusive enterprises in Belgium

    Social enterprises are important actors in labour market integration.
    This film illustrates how they provide a bridge from inactivity to work for the long term unemployed.

    Adapting jobs for persons with disabilities in Malta

    Integrating the long term unemployed requires excellent co-operation between agencies.
    Here a public-private partnership provides a "win-win" for both disabled persons and employers.

    Developing peer support among jobseekers in Spain

    Empowerment is a key ingredient of successful labour market integration.
    Here, a very innovative approach assists long term unemployed people to design their own pathways to work.
    Back to work allowance

    Helping new entrepreneurs in Ireland

    Self-employment can be a good option for some long term unemployed people.
    This film shows how well designed policies can foster entrepreneurship.
    Integrating refugees in Belgium

    Company set up around refugee workers.
    The film focuses on employer's motivations and a refugee worker who has made his way up the company.
    Interviews with two service users, two employers and project workers.
    Integrating persons with disabilities in Greece
    The Margarita project in Athens works to help people with disabilities in to work, giving step by step assistance from training to final work.
    Apoyo Empleo +45, Red Cross
    Increasing the employability of older workers in Spain 
    Project to help over 45s into work.
    Direct ESF link. Film looks at project, challenges of over 45s and role of employer.
    Interviews with project worker, two service users and employer.
    Kyustendil Public Employment Service
    Offering inclusive employment opportunities in Bulgaria
    The film follows the story of Ivan who had spent his life in institutions for persons with disabilities, before moving to a new home in Kyustendil, taking inspiration from the home manager.
    Ivan then gets introduced to the Public Employment Service’s project to help long-term unemployed into work, finding employment in the local theatre.

    3-LTU Project folder in the ESF TP library

    This LTU Library folder includes minutes and presentations made during the various meeting and workshops of the LTU project.  


    Context and origin of the LTU Project

    At EU level the main tool to combat long term unemployment (LTU) is the Council Recommendation on the integration of LTU persons into the labour market adopted in February 2016.
    The Recommendation sets out provisions to offer simplified and improved access to support those out of work for long period. Notable amongst these are:
    • Encouraging the registration of LTU persons with an employment service.
    • Providing each registered LTU person with an individual in-depth assessment to identify their needs and potential at the very latest at 18 months of unemployment.
    • Offering a job integration agreement to all registered LTU people at the very latest at 18 months unemployment.
    • Ensuring that each LTU person has a single point of contact for accessing this support.
    The European Employment Committee (EMCO) produced a set of quality standards for the implementation of the Recommendation in September 2016.
    The ESF Project on tackling LTU developed in the context of the ESF transnational platform network on employment ran from September 2017 to July 2019 with a closure conference in June 2019. It enabled learning exchanges between donor projects and recipient countries on good practices that can be tailored for different national contexts context. The recipients developed pilot projects facilitating the use of ESF to combat LTU.
    The packages were developed around three themes related to the Recommendation:
    • Support for the development of common shared case histories.
      This theme looked at how to develop a single view of a client’s case history that can be shared among different actors, to ensure the continuity of services and individualised approaches. This is a key step towards establishing a single point of contact for support from different organisations.
    • Post-placement after-care mentoring and support to ensure placement sustainability.
      This theme addressed the high risk of LTU persons losing their jobs in the early stages after re-employment by developing a post-placement support package and offering services to employers.
    • Targeted employability support through work experience/vocational training and guidance in specific sectors.
      This theme looked at enhancing the employability of LTU persons, including special target groups such as people with intellectual disabilities, migrants and women, by providing guidance and work experience/vocational training in specific sectors, and should facilitate co-operation between employment services and vocational training organisations.
    A set of off the shelf support packages were also produced:
    • A tool kit assisting the development of single case histories for LTU clients.
    • Guidance on designing “distance travelled” models to assess LTU persons progress from inactivity towards labour market integration.