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More effective institutions

The ESF is helping public administrations and public service providers to become more effective and efficient in their operations. The purpose of this help is to improve support for job-seekers, workers and citizens, such as through better access to employment and health services.

Quality and efficiency in public administration are crucial factors for socio-economic development. With better organisation and well-trained staff, local councils and employment services can serve citizens better and improve the quality of life in their communities. Less-developed Member States and regions – known as convergence regions – may lack the modern administrative capacities that can support employment in the most efficient and effective way. ESF-funded projects help to establish the required systems and the skills that are needed.


Staff trainers in public bodies can get new curricula know-how and methods to help improve skills. The ESF is supporting training programmes for public servants, giving them the skills to implement modern management systems and customer-oriented services. Much of this help is given in transnational ESF projects – where practitioners from more-developed EU regions give advice and support on what works well, and what to avoid. Such co-operation is important to ensure good practice is transferred in the most efficient manner.

Implementing modern information technology systems and giving public servants the skills to use them is another area receiving ESF support. The objective of this help is to offer better services to citizens, whether job-seekers looking for work, workers looking for training, or citizens dealing with local administrations. Better public services can improve the quality of life in a region, it can help raise employment, and it can give more effective help to disadvantaged groups such as the disabled or long-term unemployed.