perform mystery shopping

Description

Visit shops and commercial establishments as a mystery shopper in order to pose questions, observe procedures, test sales persons and gathered information about their performance for assessing the quality of the service and the abidance of protocols, especially in high-end services.

Alternative label

  • do mystery shopping

  • conduct mystery shopping

  • performing mystery shopping

Skill type

  • skill

Skill reusability level

  • cross-sector skills and competences

Broader skills/competences

Optional skill/competence of

Status

released

Concept URI

http://data.europa.eu/esco/skill/eeb62ae4-56e9-4ec4-b5d0-9b01d3765775