support ICT system users

Description

Communicate with end users, instruct them on how to progress with tasks, use ICT support tools and methods to solve problems and identify possible side effects and provide solutions.

Alternative label

  • provide guidance on the use

  • user assistance

  • staff support

Skill type

  • skill

Skill reusability level

  • sector specific skills and competences

Broader skills/competences

Narrower skills/competences

Optional Knowledge

Essential skill/competence of

Optional skill/competence of

Status

released

Concept URI

http://data.europa.eu/esco/skill/db36f7f1-5900-45bd-9ffb-f2b19c4362ac