establish an ICT customer support process


Create a series of customer ICT service activities before, during and after a request. Ensure an adequate response or action, enhance the level of customer satisfaction and accumulate ICT product or service feedback.

Skill type

  • skill

Skill reusability level

  • sector specific skills and competences

Broader skills/competences

Essential Knowledge

Essential skill/competence of

Optional skill/competence of



Concept URI