establish an ICT customer support process

Description

Create a series of customer ICT service activities before, during and after a request. Ensure an adequate response or action, enhance the level of customer satisfaction and accumulate ICT product or service feedback.

Skill type

  • skill

Skill reusability level

  • sector specific skills and competences

Broader skills/competences

Essential Knowledge

Essential skill/competence of

Optional skill/competence of

Status

released

Concept URI

http://data.europa.eu/esco/skill/e1e99428-b91b-45e1-8ede-ed0cbf161930