measure customer feedback


Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.

Alternative label

  • collect and manage customer feedback

  • evaluate customer feedback

  • collect and manage client feedback

  • measuring customer satisfaction

  • process customer feedback

  • ensure customer satisfaction

  • assess customer satisfaction

  • measure feedback from customers

Skill type

  • skill

Skill reusability level

  • cross-sector skills and competences

Broader skills/competences

Narrower skills/competences

Optional Knowledge

Essential skill/competence of

Optional skill/competence of



Concept URI