identify customer's needs

Description

Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

Alternative label

  • determine customer's needs

  • identify a customer's needs

  • classify customer's needs

  • diagnose customer's needs

  • identifying customer's needs

  • identifying a customer's needs

  • analyse customer's needs

Skill type

  • skill

Skill reusability level

  • sector specific skills and competences

Broader skills/competences

Narrower skills/competences

Essential skill/competence of

Optional skill/competence of

Status

released

Concept URI

http://data.europa.eu/esco/skill/68698869-c13c-4563-adc7-118b7644f45d