handle customer complaints

Description

Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

Alternative label

  • handle customers' complaints

  • deal with client's negative feedback

  • handle complaints by customers

  • address guest complaints

Skill type

  • skill

Skill reusability level

  • cross-sector skills and competences

Broader skills/competences

Narrower skills/competences

Essential skill/competence of

Optional skill/competence of

Status

released

Concept URI

http://data.europa.eu/esco/skill/28d715e3-3e5b-4fb6-8dd2-4be4919c8587