empathise with the healthcare user


Understand the background of clients` and patients’ symptoms, difficulties and behaviour. Be empathetic about their issues; showing respect and reinforcing their autonomy, self-esteem and independence. Demonstrate a concern for their welfare and handle according to the personal boundaries, sensitivities, cultural differences and preferences of the client and patient in mind.

Alternative label

  • empathise with patients

  • sympathise with the patient

  • sympathise with the healthcare user

  • empathise with the health-care user

  • be understanding of the patient

  • empathise with healthcare users

  • be understanding of the health-care user

Skill type

  • skill

Skill reusability level

  • cross-sector skills and competences

Essential skill/competence of

Optional skill/competence of



Concept URI