customer service

Description

Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

Alternative label

  • customer well being

  • customer services

  • customer satisfaction

  • customer care

  • customer servicing

  • customer support

Skill type

  • knowledge

Skill reusability level

  • sector specific skills and competences

Essential skill/competence of

Optional skill/competence of

Status

released

Concept URI

http://data.europa.eu/esco/skill/15a33d76-4640-438d-ae64-fdc0c1d3eebc