manage claim files

Description

Follow up on the progress of a claim file, keep all parties informed of the status of the file, ensure the customer receives the damages owed, treat any problems or complaints from customers, close the file and give information to an authorised person or department when there is suspicion of fraud.

Alternative label

  • perform management of claim files

  • oversee claim files

  • handle claim files

  • M41

  • manage claim file

Skill type

  • skill

Skill reusability level

  • sector specific skills and competences

Optional Knowledge

Essential skill/competence of

Optional skill/competence of

Status

released

Concept URI

http://data.europa.eu/esco/skill/03d93b02-a461-4815-a4c0-b46451afc1c2