customer contact centre information clerk


Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation's services, products and policies.

Alternative label

  • customer representative

  • customer contact clerk

  • customer helpdesk clerk

  • client services clerk

  • customer support officer

  • customer service clerk

  • customer information center assistant

  • customer relations representative

Regulatory aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:


Narrower occupations

Essential skills and competences

Essential Knowledge

Optional skills and competences

Optional Knowledge



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