after-sales service technician


After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.

Alternative label

  • after-sales repair technician

  • help-desk technician

  • after-sales team member

  • after-sales rectification technician

  • after-sales maintenance technician

  • field technician

  • workshop technician

  • after-sales support technician

  • after-sales installation technician

  • sales support technician

  • field support technician

  • customer service technician

Regulatory aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:


Essential skills and competences

Essential Knowledge

Optional skills and competences

Optional Knowledge



Concept URI