railway passenger service agent


Railway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, mobility assistance, and security in railway stations. They provide accurate and up to date information on train arrival and departure times, train connections, and help customers plan their travels.

Alternative label

  • railway station customer service representative

  • customer transit agent

  • passenger representative

  • railway customer transit agent

  • railway customer service agent

  • railway passenger agent

  • railway customer service representative

  • railway transportation service representative

  • railway station customer service agent

Regulatory aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database: http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en


Essential skills and competences

Essential Knowledge

Optional skills and competences



Concept URI