ground steward/ground stewardess


Ground stewards and ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.

Alternative label

  • meet and assist agent

  • passenger services supervisor

  • ground steward

  • ground stewardess

  • passenger service supervisor

  • ground attendant supervisor

  • passenger services agent

  • passenger service attendant

  • ground attendant

Regulatory aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:


Essential skills and competences

Essential Knowledge

Optional skills and competences

Optional Knowledge



Concept URI