call centre supervisor


Call centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities.

Alternative label

  • telephone sales supervisor

  • direct sales supervisor

  • tele-sales supervisor

  • outbound call center supervisor

  • customer contact centre supervisor

  • outbound call centre supervisor

  • customer service supervisor

  • contact centre supervisor

  • telemarketing manager

  • telemarketing supervisor

  • customer centre supervisor

  • inbound call centre supervisor

  • customer service centre manager

  • inbound call center supervisor

  • contact centre manager

Regulatory aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:


Essential skills and competences

Essential Knowledge

Optional skills and competences

Optional Knowledge



Concept URI